The head of HMRC has got a hell of a journey to make with this vast and complex organisation. Matt Ross meets Lin Homer, whose inbox bulges with thorny questions around Universal Credit, child benefit reforms and staff morale.

The Open Data Institute, set to launch next month, aims to turn digital information into economic growth. Matt Ross meets its chief Gavin Starks, who sees data as the raw material for an important new British primary industry

In a bid to improve the operation of the NHS, the Department of Health is publishing reams of medical performance data and anonymised patient information. Tim Fish reports on a trailblazer in the government’s open data agenda.

With further cuts looming on the horizon, the Institute for Government has analysed three years’ worth of departmental efficiency programmes and recommended a new approach be adopted. Tim Fish reports.

Helping charities deliver public services can be challenging work, says one professional at the public-voluntary sector interface.

Vast quantities of information are generated each second, but how can policymakers exploit ‘big data’ to inform their decisions? Ben Willis watched as experts from the worlds of academia, IT and policy tried to make sense of it all

The Olympics Secretariat brought together reps from about 20 government bodies, forming a single team to manage the Games. Tim Fish investigates the complex team established to manage a very complex project.

Tight rules control how troops can engage in combat; but the regime governing how former military figures can sell their skills and contacts to private companies are much weaker. Joshua Chambers assesses the system.

To ensure greater international competitiveness and help boost Britain’s economy in the long term, the Treasury is prioritising investment in infrastructure. Colin Marrs appraises the government’s efforts

Stephen Kelly, the government’s new chief operating officer, is in charge of streamlining processes and pursuing efficiency on Whitehall. Joshua Chambers meets the man bringing business practice to the public sector

As government departments and agencies embrace the use of websites in public service delivery, Joshua Chambers reports on an online debate about the challenges involved in improving Whitehall’s digital skills.

The government is eager to increase the amount of goods and services it buys from small and medium-sized enterprises. Mark Smulian attends a round table on the opportunities, the challenges – and the solutions

While new FDA general secretary Dave Penman is a very different character from his predecessor, he tells Matt Ross, the union remains unchanged – but the government’s ever-tougher line demands a more robust response

In summer 2008, CSW began producing special reports: in-depth investigations based on unique primary research. Here we sketch out five that produced some of our most interesting and newsworthy findings.

A selection of comments on which hindsight offers a new perspective

Matt Mercer, who edited Whitehall & Westminster World from 2004 to 2008, recalls its launch and sketches out the paper’s development from a niche Whitehall periodical to an influential, UK-wide publication

A veteran voluntary sector worker for a Midlands health charity speaks out

A set of interviewees who went on to greater things

Scouring the 5,000,000 words in 200 issues of CSW and its predecessor Whitehall & Westminster World, we’ve picked out the stories that made the news, set the agenda, offered an insight – and revealed something fascinating.

Last year the cabinet secretary’s job was split up, creating three vacancies; and now the third job – that of Cabinet Office permanent secretary – has been filled. Joshua Chambers interviews Richard Heaton

While spending budgets are slashed and taxes rise, the government is owed nearly £25bn by UK citizens and businesses. Stuart Watson reports from a Civil Service World round table on how to call in those debts

By the time of the next election, citizens will have to register to vote using an entirely new system. Joshua Chambers examines the government’s plans for individual voter registration, and the challenges they present