A refreshed civil service code is needed – but people skills must not be disregarded in favour of delivery
19 May Civil Service Reform

A refreshed civil service code is needed – but people skills must not be disregarded in favour of delivery

The dominance of delivery-speak crowds out space for reflection, listening and empathy
by Kate Sturdy
Why Defra is where you should want to work
29 May Energy & Environment
Why Defra is where you should want to work
Rehashing deliverology is insufficient: A response to Darren Jones’ delivery teams plan
20 May Civil Service Reform
Rehashing deliverology is insufficient: A response to Darren Jones’ delivery teams plan
What can departments learn from DfT’s encouraging progress on innovation?
18 May Digital, Data & Technology
What can departments learn from DfT’s encouraging progress on innovation?
Civil Service Awards: With one week until nominations close – here's why they matter so much
17 Jul 2025 Leadership
Civil Service Awards: With one week until nominations close – here's why they matter so much
Recognising and celebrating our colleagues’ achievements is incredibly important
Civil servants should get on the road and be ready to listen – reflections from a civil servant who moved into civil society
17 Jul 2025
Civil servants should get on the road and be ready to listen – reflections from a civil servant who moved into civil society
As government launches its Civil Society Covenant, here are three ways civil servants can get better at working with civil society
Final call: Get your Civil Service Awards nominations in and let your success shine
16 Jul 2025
Final call: Get your Civil Service Awards nominations in and let your success shine
Here's what I'm looking for as co-champion for the Delivering for Citizens Award
Curiosity, collaboration, and courage – here's what it takes to win the Rising Star Award
15 Jul 2025 Analysis
Curiosity, collaboration, and courage – here's what it takes to win the Rising Star Award
Why should you nominate a colleague for the Rising Star Award? Here's what it meant to me
The promise of a joined-up approach to family support just got closer, but there’s still a way to go
11 Jul 2025 Policy
The promise of a joined-up approach to family support just got closer, but there’s still a way to go
A comprehensive digital offer would let families navigate parenting challenges on their own terms
Restricting civil servants damages good government
10 Jul 2025 Civil Service Reform
Restricting civil servants damages good government
The new guidance establishes strict restrictions that would have been unthinkable to Harold Wilson's reformers
From 'punchbag' to 'partner' Partner Content
10 Jul 2025 Local & Devolved
From 'punchbag' to 'partner'
Adele Gritten examines how the relationship between central and local government can truly be re-imagined to create clarity of purpose, the capacity to deliver, and community engagement with a focus on what is and isn’t working – and why
The Alternative People Survey: Civil servants see the flaws, are fed up with the system, and want real change
09 Jul 2025 Civil Service Reform
The Alternative People Survey: Civil servants see the flaws, are fed up with the system, and want real change
While ministers and officials charged with rewiring Whitehall should be worried by findings from a new CSW-Re:State survey, they should also be lifted by the desire for action
Labour hasn't delivered on its online safety promises – moving the remit out of DSIT could fix this
08 Jul 2025
Labour hasn't delivered on its online safety promises – moving the remit out of DSIT could fix this
The Labour Party pledged to fix the loophole in the Online Safety Act in opposition, but the hole at the heart of the online safety regime remains
Confident by design: Reimagining digital transformation in government Partner Content
07 Jul 2025 Digital, Data & Technology
Confident by design: Reimagining digital transformation in government
Everyone wants digital transformation, but how can public sector teams build the confidence to deliver it? At a Civil Service World and Baringa webinar, leaders from across government share what it really takes
Public leaders rely on muscle memory in a crisis – how do we train that muscle?
07 Jul 2025 Coronavirus
Public leaders rely on muscle memory in a crisis – how do we train that muscle?
Immersive learning experiences, based on real-world situations, provide policymakers with the opportunity to practice and hone their judgement skills
The real test of the industrial strategy? Whole-of-government delivery
02 Jul 2025 Economics
The real test of the industrial strategy? Whole-of-government delivery
Delivering the industrial strategy will require not just excellent civil service machinery but deliberate, sustained use of political capital to prioritise and unblock
Public services in the age of AI: Putting people first in an intelligent economy Partner Content
01 Jul 2025 Digital, Data & Technology
Public services in the age of AI: Putting people first in an intelligent economy
The artificial intelligence revolution might be here, but are we ready to help shape it and ensure that people still come first? A recent Civil Service World webinar, in partnership with KPMG, explored the idea of an intelligent economy and how government can successfully build public services fit for the future
Vision and trust: Why open government is critical to achieving ministers' missions
30 Jun 2025 Civil Service Reform
Vision and trust: Why open government is critical to achieving ministers' missions
Government needs public support for its ambitious missions in an age of declining trust. Another model is needed
Beyond deliverology: How to achieve Starmer’s missions
30 Jun 2025 Civil Service Reform
Beyond deliverology: How to achieve Starmer’s missions
The real gap in central government is the lack of capability devoted to strategy
Hidden gem: Adele Gritten on delivering national priorities locally Partner Content
30 Jun 2025 Leadership
Hidden gem: Adele Gritten on delivering national priorities locally
As local government reform and the devolution agenda gather pace, CSW speaks to Local Partnerships CEO about helping central government departments bridge policy ambitions and frontline delivery
Building public services where people feel remembered, recognised and respected Partner Content
27 Jun 2025 Digital, Data & Technology
Building public services where people feel remembered, recognised and respected
New research from KPMG shows that citizens want more than just access to services, and at a recent immersive event in London, public sector leaders heard why digital transformation must start with empathy, not just technology
The sweet spot: How to get the right balance between strong accountability and not over-burdening small government bodies
25 Jun 2025 HR
The sweet spot: How to get the right balance between strong accountability and not over-burdening small government bodies
In difficult times, it may be tempting to sidestep the issue of accountability in central government bodies – but its much more important than you might think
How government and the private sector are coming together to help vulnerable people Partner Content
25 Jun 2025 Operational Delivery
How government and the private sector are coming together to help vulnerable people
From supporting asylum seekers and the unemployed to helping prisoners rebuild their lives to make society safer, one question stands above all others: how can we deliver vital public services to vulnerable people amid tightening budgets and increasing demand?
Embedding sustainability to drive value creation Partner Content
24 Jun 2025 Policy
Embedding sustainability to drive value creation
Philip Morris is a company transformed; one that is needed for a more sustainable and resilient economy. Writes Jack Bridger, Sustainability Senior Specialist
Olympian Ed Clancy rallied Sheffield community for exciting family ride ahead of Bike Week 2025 Partner Content
23 Jun 2025 Health & Social Care
Olympian Ed Clancy rallied Sheffield community for exciting family ride ahead of Bike Week 2025
Clancy’s visit formed part of CSSC’s ongoing mission to increase awareness of the benefits of participating in sport and physical activity across the country, and to encourage public sector workers to be active and social
Top tips for successful public sector AI implementation Partner Content
23 Jun 2025 Digital, Data & Technology
Top tips for successful public sector AI implementation
Owen Barry, Managing Director for Central Government at Capita, on the opportunities for AI and the action needed to realise them
Green Book review: What should civil servants start doing now ahead of guidance shake-up?
19 Jun 2025 Civil Service Reform
Green Book review: What should civil servants start doing now ahead of guidance shake-up?
The review has set a clearer direction of travel on how to appraise policies, programmes and projects. Here are the key lessons civil servants can start building into their business cases
Smarter delivery: Lessons from across government for achieving more effective public services
18 Jun 2025 Digital, Data & Technology
Smarter delivery: Lessons from across government for achieving more effective public services
Improving operational capability is crucial to meet rising demand with stretched resources. Rather than seeing only new operational risks, there are opportunities to innovate and improve