Richard Thomas chairs the body that scrutinises all the government's systems of appeals and complaints, the AJTC. But now it faces the axe – and he’s making his own appeal, arguing for its survival. Matt Ross reports.

Richard Thomas chairs the body that scrutinises all the government's systems of appeals and complaints, the AJTC. But now it faces the axe – and he’s making his own appeal, arguing for its survival. Matt Ross reports.

For today’s civil servants, says Defra permanent secretary Bronwyn Hill, success rests on the ability to work across organisational boundaries. Suzannah Brecknell hears her explain her philosophy – with plenty of examples.

Sian Jarvis has spent more than a decade overseeing communications for the Department of Health. She tells Joshua Chambers about public health policy – and communicating controversial reforms to the NHS.

The UK government buys a huge variety of goods and services – most of which are governed by EU rules on procurement. Suzannah Brecknell reports on the latest attempts to reform this wide-ranging legislation.

As head of the influential centre-right think tank Policy Exchange, Neil O’Brien tells Joshua Chambers that his organisation aims base its findings on evidence, not ideology – unlike some of its rivals.

A London youth worker warns that cuts to services will further disenfranchise an alienated generation.

Sir Bob Kerslake has a record of taking tough jobs just as they get still tougher, and that’s certainly true of his arrival at the DCLG. He tells Matt Ross about localism, budget cuts, policy reform – and the threats to morale

Recent policy U-turns seem to have got civil servants thinking about their duty to question poor decisions – even when that means challenging a minister. Matt Ross hears top officials exhort them to stick to their guns.

This government has made a lot of noise about its commitment to transparency. But Matt Ross hears key figures complaining that much of the public sector data published so far has been pretty much useless.

The HR profession is adapting to help other parts of the civil service respond to challenging times. Suzannah Brecknell reports on a session exploring the likely future of the civil service's HR systems and staff.

Civil servants face danger on a daily basis in Afghanistan. Joshua Chambers hears two explain their roles liaising with military colleagues and departments back home, and the challenges of returning to life in the UK.

The government intends to compel all public service providers to use a common communications infrastructure, facilitating the sharing of data and software and encouraging joined-up thinking. Joshua Chambers reports.

With gargantuan computer projects a thing of the past, 'agile' development is very much the buzz word in government. Suzannah Brecknell reports on two sessions at Civil Service Live which explored the new approach.

The coalition wants more public services to be provided by businesses and charities – but what if service quality collapses or contractors go bust? Joshua Chambers explores civil servants' duty to produce continuity regimes.

The coalition wants to buy a quarter of its goods and services from small and medium-sized companies. Suzannah Brecknell listened in at a discussion on how departments can achieve this aim in the field of IT.

The Stabilisation Unit is already a well-established cross-departmental partnership, and its role is set to grow. Suzannah Brecknell meets its head to discuss conflict prevention – both overseas, and within Whitehall.

An employee of a British embassy in the Middle East struggles with telecommunications during the Arab Spring.

Whether civil servants are pursuing external policy goals or internal reforms, they are dropping regulatory methods in favour of a different approach. Suzannah Brecknell reports on the spread of behaviour change.

As departments seek to make more use of payment by results contracts, a panel of experts at Civil Service Live discussed the elements which will decide whether they're a success. Suzannah Brecknell listened carefully.

The National Security Council's first big test was the Arab spring, which – according to FCO director Dr Liane Saunders – changed the demands on both the council and the Foreign Office itself. Joshua Chambers reports.

Seven officials have been appointed as crown commercial representatives, and asked to oversee cross-Whitehall relationships with a set of key suppliers. Martin Bennett interviews them, and assesses the significance of the initiative.

Cabinet Office minister Francis Maude has fought many political battles in his long career – and now he’s picking up a familiar set of themes for a reformist tussle with the civil service. Matt Ross catches up with him.