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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    18 Mar Operational Delivery

    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens

    CSW visits Swansea for a wide-ranging conversation with the Driver and Vehicle Licensing Agency boss
    by Tevye Markson
    MoJ announces funding for 1,300 extra probation officers
    20 Mar Operational Delivery
    MoJ announces funding for 1,300 extra probation officers
    Good financial management is key to delivery – NAO boss
    10 Feb Operational Delivery
    Good financial management is key to delivery – NAO boss
    'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
    28 Jan Operational Delivery
    'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
    HMRC warned over 'rigid timetable' for digital tax shake-up
    21 Sep 2016 Operational Delivery
    HMRC warned over "rigid timetable" for digital tax shake-up

    HMRC may need to delay digital tax plans, Treasury committee chair Andrew Tyrie tells new chancellor Philip Hammond


    HMRC chief Jon Thompson sets out restructuring after customer service criticism
    19 Sep 2016 Operational Delivery
    HMRC chief Jon Thompson sets out restructuring after customer service criticism

    HMRC chief Jon Thompson (pictured) says reorganising four existing lines of business into a more simplified structure will ensure that HMRC is "fit for the future" – as union says there is "nervousness" among some staff over timing of the changes


    Margaret Hodge calls for new parliamentary committee to end HMRC's tax 'secrecy'
    16 Sep 2016 Operational Delivery
    Margaret Hodge calls for new parliamentary committee to end HMRC's tax "secrecy"

    Former chair of the Public Accounts Committee wants to “tear away the shroud of secrecy” around corporate tax settlements, calling for scrutiny along similar lines to the Intelligence and Security Committee


    Theresa May warned over mismatch between policy ambition and fresh departmental cuts
    15 Sep 2016 Operational Delivery
    Theresa May warned over mismatch between policy ambition and fresh departmental cuts

    Institute for Government says that while Brexit will bring many new challenges, the public finances will face increasing pressures


    Home Office visas chief Sarah Rapson leaving to join Financial Conduct Authority
    14 Sep 2016 Operational Delivery
    Home Office visas chief Sarah Rapson leaving to join Financial Conduct Authority

    Rapson tells CSW she feels move to the banking watchdog will be a "seamless progression" from her work as UK Visas and Immigration director general


    HMRC chief Jon Thompson confirms US firm Concentrix won't have tax credits contract renewed
    14 Sep 2016 Operational Delivery
    HMRC chief Jon Thompson confirms US firm Concentrix won't have tax credits contract renewed

    The outsourcing firm says HMRC's decision – which comes amid pressure from MPs over wrongly halted tax credits – is an attack on its "professional credibility"


    Liam Fox warned over plan to recruit international trade department chief from outside Britain
    09 Sep 2016 Operational Delivery
    Liam Fox warned over plan to recruit international trade department chief from outside Britain

    "Open, international" hunt for a new official to lead the Brexit-focused trade department may not be plain sailing for the trade secretary, experts tell CSW


    Treasury economics chief eyes better knowledge-sharing across government
    09 Sep 2016 Operational Delivery
    Treasury economics chief eyes better knowledge-sharing across government

    Civil service network seeks to build pan-Whitehall expertise in areas such as payment-by results and agent-based modelling


    Review calls for better-resourced HM Revenue & Customs with “competitive” staff rewards
    08 Sep 2016 Operational Delivery
    Review calls for better-resourced HM Revenue & Customs with “competitive” staff rewards

    Labour Party-commissioned proposals demand more money for tax collection and new tier of governance for HM Revenue & Customs


    Land Registry privatisation plan put on ice – reports
    08 Sep 2016 Operational Delivery
    Land Registry privatisation plan put on ice – reports

    PCS union says plan to move organisation employing more than 4,000 civil servants into the private sector appears to have been "quietly dropped" after it fails to appear in the new Neighbourhood Planning Bill


    UK Visas and Immigration director general Sarah Rapson leaving the civil service
    08 Sep 2016 Operational Delivery
    UK Visas and Immigration director general Sarah Rapson leaving the civil service

    Rapson – named as one of Cranfield University's "100 Women to Watch" last year – is to leave post next month after more than a decade in the civil service


    Cabinet Office minister Ben Gummer rejects claims civil service under-resourced for Brexit
    07 Sep 2016 Operational Delivery
    Cabinet Office minister Ben Gummer rejects claims civil service under-resourced for Brexit

    New Cabinet Office minister argues that the civil service has "already risen to the challenge" of Brexit as Labour says now is not the time to be "laying off civil servants and slashing budgets"


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