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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Operational Delivery Profession Awards winners announced
    24 Apr Operational Delivery

    Operational Delivery Profession Awards winners announced

    Team who made theory test booking system accessible to deaf people and HMRC official who transformed how the department approaches staff safety are among this year's winners
    by Tevye Markson
    National Archives wins award for MI5 exhibition
    18 May Operational Delivery
    National Archives wins award for MI5 exhibition
    Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
    23 Apr Operational Delivery
    Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
    MoJ announces funding for 1,300 extra probation officers
    20 Mar Operational Delivery
    MoJ announces funding for 1,300 extra probation officers
    Top Treasury official moving to head up HM Courts service
    05 Oct 2016 Operational Delivery
    Top Treasury official moving to head up HM Courts service

    Susan Acland-Hood on the move as courts service presses ahead with digital shake-up


    HM Revenue & Customs gets flak for Concentrix job losses
    30 Sep 2016 Operational Delivery
    HM Revenue & Customs gets flak for Concentrix job losses

    Tax authority defends decision to axe tax credits contract as 150 temporary staff face last day at work


    MPs raise alarm on Ministry of Justice’s “Transforming Probation” programme
    23 Sep 2016 Operational Delivery
    MPs raise alarm on Ministry of Justice’s “Transforming Probation” programme

    Public Accounts Committee says department is unable to evidence reforms' success and significant challenges remain


    HMRC warned over 'rigid timetable' for digital tax shake-up
    21 Sep 2016 Operational Delivery
    HMRC warned over "rigid timetable" for digital tax shake-up

    HMRC may need to delay digital tax plans, Treasury committee chair Andrew Tyrie tells new chancellor Philip Hammond


    HMRC chief Jon Thompson sets out restructuring after customer service criticism
    19 Sep 2016 Operational Delivery
    HMRC chief Jon Thompson sets out restructuring after customer service criticism

    HMRC chief Jon Thompson (pictured) says reorganising four existing lines of business into a more simplified structure will ensure that HMRC is "fit for the future" – as union says there is "nervousness" among some staff over timing of the changes


    Margaret Hodge calls for new parliamentary committee to end HMRC's tax 'secrecy'
    16 Sep 2016 Operational Delivery
    Margaret Hodge calls for new parliamentary committee to end HMRC's tax "secrecy"

    Former chair of the Public Accounts Committee wants to “tear away the shroud of secrecy” around corporate tax settlements, calling for scrutiny along similar lines to the Intelligence and Security Committee


    Theresa May warned over mismatch between policy ambition and fresh departmental cuts
    15 Sep 2016 Operational Delivery
    Theresa May warned over mismatch between policy ambition and fresh departmental cuts

    Institute for Government says that while Brexit will bring many new challenges, the public finances will face increasing pressures


    Home Office visas chief Sarah Rapson leaving to join Financial Conduct Authority
    14 Sep 2016 Operational Delivery
    Home Office visas chief Sarah Rapson leaving to join Financial Conduct Authority

    Rapson tells CSW she feels move to the banking watchdog will be a "seamless progression" from her work as UK Visas and Immigration director general


    HMRC chief Jon Thompson confirms US firm Concentrix won't have tax credits contract renewed
    14 Sep 2016 Operational Delivery
    HMRC chief Jon Thompson confirms US firm Concentrix won't have tax credits contract renewed

    The outsourcing firm says HMRC's decision – which comes amid pressure from MPs over wrongly halted tax credits – is an attack on its "professional credibility"


    Liam Fox warned over plan to recruit international trade department chief from outside Britain
    09 Sep 2016 Operational Delivery
    Liam Fox warned over plan to recruit international trade department chief from outside Britain

    "Open, international" hunt for a new official to lead the Brexit-focused trade department may not be plain sailing for the trade secretary, experts tell CSW


    Treasury economics chief eyes better knowledge-sharing across government
    09 Sep 2016 Operational Delivery
    Treasury economics chief eyes better knowledge-sharing across government

    Civil service network seeks to build pan-Whitehall expertise in areas such as payment-by results and agent-based modelling


    Review calls for better-resourced HM Revenue & Customs with “competitive” staff rewards
    08 Sep 2016 Operational Delivery
    Review calls for better-resourced HM Revenue & Customs with “competitive” staff rewards

    Labour Party-commissioned proposals demand more money for tax collection and new tier of governance for HM Revenue & Customs


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