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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    If delivery is the government's focus, stability is one of the best ways to deliver it
    09 Sep Operational Delivery

    If delivery is the government's focus, stability is one of the best ways to deliver it

    What began as a week focused on delivery ended with a major cabinet reshuffle. But ministers need time to get up to speed and for every new appointment, there is a price to pay on delivery
    by Dave Penman
    DWP staff indicate support for industrial action over 'unacceptable' pay
    15 Oct Operational Delivery
    DWP staff indicate support for industrial action over 'unacceptable' pay
    Departing Land Registry chief Simon Hayes talks lockdown, hybrid working and fighting the perfect storm of staff shortages and record demand
    03 Sep Operational Delivery
    Departing Land Registry chief Simon Hayes talks lockdown, hybrid working and fighting the perfect storm of staff shortages and record demand
    New chief exec named for Companies House
    25 Jul Operational Delivery
    New chief exec named for Companies House
    PCS members reject 'unnecessary and unfair' Civil Service Compensation Scheme changes
    29 Nov 2016 Operational Delivery
    PCS members reject "unnecessary and unfair" Civil Service Compensation Scheme changes

    Union's general secretary Mark Serwotka hails "resounding rejection" of already-introduced Compensation Scheme changes 


    Michael Gove dismissed as 'bitter' after he blasts 'bottom-covering' Senior Civil Service
    25 Nov 2016 Operational Delivery
    Michael Gove dismissed as "bitter" after he blasts "bottom-covering" Senior Civil Service

    Former education secretary calls for weekly naming and shaming of civil servants working on big projects, but union for senior officials says his intervention is "more about resurrecting his career as a columnist"


    DWP satisfaction with pay leaps after Treasury lets it bust 1% cap
    24 Nov 2016 Operational Delivery
    DWP satisfaction with pay leaps after Treasury lets it bust 1% cap

    After deal that could see some staff given 20% hike over four years, People Survey 2016 shows DWP satisfaction with pay higher than before Treasury capped rises


    Autumn Statement: Land Registry privatisation shelved
    23 Nov 2016 Operational Delivery
    Autumn Statement: Land Registry privatisation shelved

    Land Registry "will remain in the public sector", Autumn Statement confirms, as PCS hails campaign victory


    Treasury must not 'micromanage' departments, say former civil service heads Kerslake and Butler
    22 Nov 2016 Operational Delivery
    Treasury must not "micromanage" departments, say former civil service heads Kerslake and Butler

    Former top officials warn against centralisation of power with the finance ministry on eve of chancellor Philip Hammond's first Autumn Statement


    DfID nabs ITN deputy editor for new comms chief
    18 Nov 2016 Operational Delivery
    DfID nabs ITN deputy editor for new comms chief

    Singleton has been director of newsgathering for the broadcaster since 2013


    Gus O'Donnell: Brexit will need more staff or fewer priorities for civil service
    17 Nov 2016 Operational Delivery
    Gus O'Donnell: Brexit will need more staff or fewer priorities for civil service

    "I’m confident that they will get there. But no-one should be under illusions – this is an enormous job", says former cabinet secretary


    What does the 2016 People Survey tell us about the new Brexit-focused departments?
    17 Nov 2016 Operational Delivery
    What does the 2016 People Survey tell us about the new Brexit-focused departments?

    This year's People Survey provides a snapshot of morale at Whitehall's newest organisations: the Department for Exiting the European Union, the Department for International Trade, and the Department for Business, Energy and Industrial Strategy. Matt Foster crunches the numbers


    Big salaries for Brexit experts could sap civil service morale, departments warned
    16 Nov 2016 Operational Delivery
    Big salaries for Brexit experts could sap civil service morale, departments warned

    Former Foreign Office permanent secretary warns Brexit committee over morale concerns if outside experts are paid more than civil servants delivering UK's exit from the EU


    HMRC confirms early end to Concentrix tax credits contract
    14 Nov 2016 Operational Delivery
    HMRC confirms early end to Concentrix tax credits contract

    HMRC says Concentrix staff moving in-house are being given fresh training, as it confirms earlier-than-planned end to controversial fraud and error deal


    Diplomat Shan Morgan set to be Welsh Government’s next perm sec
    10 Nov 2016 Operational Delivery
    Diplomat Shan Morgan set to be Welsh Government’s next perm sec

    Appointment will bring number of female permanent secretaries to five, partially reversing recent downturn


    Grade 6 pay down by almost a fifth in real-terms since 2011, warns Prospect union
    10 Nov 2016 Operational Delivery
    Grade 6 pay down by almost a fifth in real-terms since 2011, warns Prospect union

    Union research shows Grade 6 staff have seen a 16% pay cut in take-home pay since 2011, amid warnings that rises at lower grades will fail to keep pace with the National Living Wage


    DWP urged to review Jobcentre middle management capability – and give frontline staff more flexibility
    09 Nov 2016 Operational Delivery
    DWP urged to review Jobcentre middle management capability – and give frontline staff more flexibility

    Work and Pensions Committee says Work Coaches should be supported "to strike the right balance between coaching and conditionality", and warns of varying management quality across the Jobcentre Plus network


    Gus O'Donnell: MPs must play their part in spotting bad policies
    09 Nov 2016 Operational Delivery
    Gus O'Donnell: MPs must play their part in spotting bad policies

    "We’re forever doing accountability ex-post," says the former cabinet secretary, as MPs kick off their new inquiry into the future of the civil service


    Compensation Scheme changes to kick in tomorrow – as PCS blasts 'despicable act of bad faith'
    08 Nov 2016 Operational Delivery
    Compensation Scheme changes to kick in tomorrow – as PCS blasts "despicable act of bad faith"

    Cabinet Office lays amended redundancy scheme before parliament after key unions back a deal – but the Public and Commercial Services union says refusal to extend deadline was an "unnecessary and spiteful insult"


    DfE shelves plan to create social work regulator as executive agency
    07 Nov 2016 Operational Delivery
    DfE shelves plan to create social work regulator as executive agency

    Independence fears prompt U-turn as Children and Social Work Bill enters report stage in House of Lords


    Cabinet Office laments “disappointing” drop in social housing fraud detection
    04 Nov 2016 Operational Delivery
    Cabinet Office laments “disappointing” drop in social housing fraud detection

    Latest National Fraud Initiative report shows 37% fall in properties recovered


    Civil service's Brexit recruitment push could cause salary tensions, report warns
    02 Nov 2016 Operational Delivery
    Civil service's Brexit recruitment push could cause salary tensions, report warns

    The UK in a Changing Europe​ says there will be "tensions if there is any further bifurcation of salaries in Whitehall" as a result of the drive to recruit specialists for Britain's EU exit. Meanwhile, Cabinet Office confirms Brexit-focused civil service-wide resource review is starting with the Senior civil Service


    Civil service digital reform at 'tipping point' amid GDS shake-up – report
    31 Oct 2016 Operational Delivery
    Civil service digital reform at "tipping point" amid GDS shake-up – report

    New report by the Institute for Government flags skills gap, policy divide and officials' attitudes to digital as potential barrier to service transformation and big savings


    Tougher revolving door rules would condemn civil servants to a “job for life”, warns minister
    27 Oct 2016 Operational Delivery
    Tougher revolving door rules would condemn civil servants to a “job for life”, warns minister

    Amid debate over the future of the revolving door watchdog Acoba, Cabinet Office's Chris Skidmore warns against undermining "modern, dynamic" moves between public and private sector


    Concentrix row: HMRC chief Jon Thompson hints at early end to troubled tax credits contract
    26 Oct 2016 Operational Delivery
    Concentrix row: HMRC chief Jon Thompson hints at early end to troubled tax credits contract

    HMRC chief says he will have "something to announce within the next few working days" about end of contract with US outsourcing firm, and says company "simply didn’t put enough people" on tax credit inquiry lines


    DWP hails progress in getting staff to save with credit unions
    24 Oct 2016 Operational Delivery
    DWP hails progress in getting staff to save with credit unions

    First central government department to offer payroll credit union savings scheme reveals take-up


    Civil Service Awards 2016 – full shortlist announced
    24 Oct 2016 Operational Delivery
    Civil Service Awards 2016 – full shortlist announced

    Find out which civil servants and departmental teams are in the running for an award


    Departments “not clear enough” on what their arm’s-length bodies are doing, MPs warn
    21 Oct 2016 Operational Delivery
    Departments “not clear enough” on what their arm’s-length bodies are doing, MPs warn

    Public Accounts Committee urges Cabinet Office to boost departments’ oversight of quangos – and share accountability good practice more widely


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