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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition
    08 Jul Operational Delivery

    Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition

    Cabinet Office perm sec says the firm has so far missed seven of eight milestones in its transition to taking over the Civil Service Pension Scheme administration
    by Tevye Markson
    New chief exec named for Companies House
    25 Jul Operational Delivery
    New chief exec named for Companies House
    Home Office to set up cross-government team to monitor delivery of target to halve VAWG
    21 Jul Operational Delivery
    Home Office to set up cross-government team to monitor delivery of target to halve VAWG
    'Test-and-learn' squads to be sent to 10 areas across England
    16 Jul Operational Delivery
    'Test-and-learn' squads to be sent to 10 areas across England
    Autumn Statement: Land Registry privatisation shelved
    23 Nov 2016 Operational Delivery
    Autumn Statement: Land Registry privatisation shelved

    Land Registry "will remain in the public sector", Autumn Statement confirms, as PCS hails campaign victory


    Treasury must not 'micromanage' departments, say former civil service heads Kerslake and Butler
    22 Nov 2016 Operational Delivery
    Treasury must not "micromanage" departments, say former civil service heads Kerslake and Butler

    Former top officials warn against centralisation of power with the finance ministry on eve of chancellor Philip Hammond's first Autumn Statement


    DfID nabs ITN deputy editor for new comms chief
    18 Nov 2016 Operational Delivery
    DfID nabs ITN deputy editor for new comms chief

    Singleton has been director of newsgathering for the broadcaster since 2013


    Gus O'Donnell: Brexit will need more staff or fewer priorities for civil service
    17 Nov 2016 Operational Delivery
    Gus O'Donnell: Brexit will need more staff or fewer priorities for civil service

    "I’m confident that they will get there. But no-one should be under illusions – this is an enormous job", says former cabinet secretary


    What does the 2016 People Survey tell us about the new Brexit-focused departments?
    17 Nov 2016 Operational Delivery
    What does the 2016 People Survey tell us about the new Brexit-focused departments?

    This year's People Survey provides a snapshot of morale at Whitehall's newest organisations: the Department for Exiting the European Union, the Department for International Trade, and the Department for Business, Energy and Industrial Strategy. Matt Foster crunches the numbers


    Big salaries for Brexit experts could sap civil service morale, departments warned
    16 Nov 2016 Operational Delivery
    Big salaries for Brexit experts could sap civil service morale, departments warned

    Former Foreign Office permanent secretary warns Brexit committee over morale concerns if outside experts are paid more than civil servants delivering UK's exit from the EU


    HMRC confirms early end to Concentrix tax credits contract
    14 Nov 2016 Operational Delivery
    HMRC confirms early end to Concentrix tax credits contract

    HMRC says Concentrix staff moving in-house are being given fresh training, as it confirms earlier-than-planned end to controversial fraud and error deal


    Diplomat Shan Morgan set to be Welsh Government’s next perm sec
    10 Nov 2016 Operational Delivery
    Diplomat Shan Morgan set to be Welsh Government’s next perm sec

    Appointment will bring number of female permanent secretaries to five, partially reversing recent downturn


    Grade 6 pay down by almost a fifth in real-terms since 2011, warns Prospect union
    10 Nov 2016 Operational Delivery
    Grade 6 pay down by almost a fifth in real-terms since 2011, warns Prospect union

    Union research shows Grade 6 staff have seen a 16% pay cut in take-home pay since 2011, amid warnings that rises at lower grades will fail to keep pace with the National Living Wage


    DWP urged to review Jobcentre middle management capability – and give frontline staff more flexibility
    09 Nov 2016 Operational Delivery
    DWP urged to review Jobcentre middle management capability – and give frontline staff more flexibility

    Work and Pensions Committee says Work Coaches should be supported "to strike the right balance between coaching and conditionality", and warns of varying management quality across the Jobcentre Plus network


    Gus O'Donnell: MPs must play their part in spotting bad policies
    09 Nov 2016 Operational Delivery
    Gus O'Donnell: MPs must play their part in spotting bad policies

    "We’re forever doing accountability ex-post," says the former cabinet secretary, as MPs kick off their new inquiry into the future of the civil service


    Compensation Scheme changes to kick in tomorrow – as PCS blasts 'despicable act of bad faith'
    08 Nov 2016 Operational Delivery
    Compensation Scheme changes to kick in tomorrow – as PCS blasts "despicable act of bad faith"

    Cabinet Office lays amended redundancy scheme before parliament after key unions back a deal – but the Public and Commercial Services union says refusal to extend deadline was an "unnecessary and spiteful insult"


    DfE shelves plan to create social work regulator as executive agency
    07 Nov 2016 Operational Delivery
    DfE shelves plan to create social work regulator as executive agency

    Independence fears prompt U-turn as Children and Social Work Bill enters report stage in House of Lords


    Cabinet Office laments “disappointing” drop in social housing fraud detection
    04 Nov 2016 Operational Delivery
    Cabinet Office laments “disappointing” drop in social housing fraud detection

    Latest National Fraud Initiative report shows 37% fall in properties recovered


    Civil service's Brexit recruitment push could cause salary tensions, report warns
    02 Nov 2016 Operational Delivery
    Civil service's Brexit recruitment push could cause salary tensions, report warns

    The UK in a Changing Europe​ says there will be "tensions if there is any further bifurcation of salaries in Whitehall" as a result of the drive to recruit specialists for Britain's EU exit. Meanwhile, Cabinet Office confirms Brexit-focused civil service-wide resource review is starting with the Senior civil Service


    Civil service digital reform at 'tipping point' amid GDS shake-up – report
    31 Oct 2016 Operational Delivery
    Civil service digital reform at "tipping point" amid GDS shake-up – report

    New report by the Institute for Government flags skills gap, policy divide and officials' attitudes to digital as potential barrier to service transformation and big savings


    Tougher revolving door rules would condemn civil servants to a “job for life”, warns minister
    27 Oct 2016 Operational Delivery
    Tougher revolving door rules would condemn civil servants to a “job for life”, warns minister

    Amid debate over the future of the revolving door watchdog Acoba, Cabinet Office's Chris Skidmore warns against undermining "modern, dynamic" moves between public and private sector


    Concentrix row: HMRC chief Jon Thompson hints at early end to troubled tax credits contract
    26 Oct 2016 Operational Delivery
    Concentrix row: HMRC chief Jon Thompson hints at early end to troubled tax credits contract

    HMRC chief says he will have "something to announce within the next few working days" about end of contract with US outsourcing firm, and says company "simply didn’t put enough people" on tax credit inquiry lines


    DWP hails progress in getting staff to save with credit unions
    24 Oct 2016 Operational Delivery
    DWP hails progress in getting staff to save with credit unions

    First central government department to offer payroll credit union savings scheme reveals take-up


    Civil Service Awards 2016 – full shortlist announced
    24 Oct 2016 Operational Delivery
    Civil Service Awards 2016 – full shortlist announced

    Find out which civil servants and departmental teams are in the running for an award


    Departments “not clear enough” on what their arm’s-length bodies are doing, MPs warn
    21 Oct 2016 Operational Delivery
    Departments “not clear enough” on what their arm’s-length bodies are doing, MPs warn

    Public Accounts Committee urges Cabinet Office to boost departments’ oversight of quangos – and share accountability good practice more widely


    Civil service performance management 'inherently adversarial' – PACAC chair Bernard Jenkin
    19 Oct 2016 Operational Delivery
    Civil service performance management "inherently adversarial" – PACAC chair Bernard Jenkin

    Chair of the Public Administration and Constitutional Affairs Committee welcomes review of staff appraisal system, and says new inquiry will put a heavy emphasis on leadership skills in the civil service


    MPs slam Shared Services strategy over lack of buy-in and 'unrealistic' business case
    19 Oct 2016 Operational Delivery
    MPs slam Shared Services strategy over lack of buy-in and "unrealistic" business case

    The Public Accounts Committee says the government's latest plan to cut costs by sharing back office functions has failed to learn the lessons of previous attempts


    Richard Heaton: sorting out Ministry of Justice finances top of our agenda
    18 Oct 2016 Operational Delivery
    Richard Heaton: sorting out Ministry of Justice finances top of our agenda

    Justice permanent secretary tells MPs that “bearing down on the gap” between spending review targets and actual spending is the largest challenge for his officials, as he stands by the decision to implement spending controls that caused friction between department and prisons inspectorate


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