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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition
    08 Jul Operational Delivery

    Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition

    Cabinet Office perm sec says the firm has so far missed seven of eight milestones in its transition to taking over the Civil Service Pension Scheme administration
    by Tevye Markson
    New chief exec named for Companies House
    25 Jul Operational Delivery
    New chief exec named for Companies House
    Home Office to set up cross-government team to monitor delivery of target to halve VAWG
    21 Jul Operational Delivery
    Home Office to set up cross-government team to monitor delivery of target to halve VAWG
    'Test-and-learn' squads to be sent to 10 areas across England
    16 Jul Operational Delivery
    'Test-and-learn' squads to be sent to 10 areas across England
    Brexit focus pledged for 'improved and refreshed' Single Departmental Plans
    18 Oct 2016 Operational Delivery
    Brexit focus pledged for "improved and refreshed" Single Departmental Plans

    Civil service chief John Manzoni (pictured) and Treasury perm sec Tom Scholar say annual updates to the much-criticised Single Departmental Plans will address "big elephant" of Britain's exit from the EU


    Troubled Families programme under fire after damning independent study
    18 Oct 2016 Operational Delivery
    Troubled Families programme under fire after damning independent study

    National Institute of Economic and Social Research study, commissioned by the government, finds “no significant or systematic impact” of the programme, as the Department for Communities and Local Government says it has learned lessons from its first phase


    Fast Stream 'harder to coach for' after social mobility shake-up, says scheme's head
    11 Oct 2016 Operational Delivery
    Fast Stream "harder to coach for" after social mobility shake-up, says scheme's head

    Fast Stream assessment now much more focused on "real-life work scenarios", says Gillian Smith, after report warns of lack of working class representation in the scheme


    Department for Transport sets up Brexit-focused trade team
    06 Oct 2016 Operational Delivery
    Department for Transport sets up Brexit-focused trade team

    New deputy director for international trade to lead a team promoting UK's transport industry in a post-Brexit world


    Revealed: The Government Digital Service's new HQ
    05 Oct 2016 Operational Delivery
    Revealed: The Government Digital Service's new HQ

    New home for the digital team is 10 minutes from the City of London


    Top Treasury official moving to head up HM Courts service
    05 Oct 2016 Operational Delivery
    Top Treasury official moving to head up HM Courts service

    Susan Acland-Hood on the move as courts service presses ahead with digital shake-up


    HM Revenue & Customs gets flak for Concentrix job losses
    30 Sep 2016 Operational Delivery
    HM Revenue & Customs gets flak for Concentrix job losses

    Tax authority defends decision to axe tax credits contract as 150 temporary staff face last day at work


    MPs raise alarm on Ministry of Justice’s “Transforming Probation” programme
    23 Sep 2016 Operational Delivery
    MPs raise alarm on Ministry of Justice’s “Transforming Probation” programme

    Public Accounts Committee says department is unable to evidence reforms' success and significant challenges remain


    HMRC warned over 'rigid timetable' for digital tax shake-up
    21 Sep 2016 Operational Delivery
    HMRC warned over "rigid timetable" for digital tax shake-up

    HMRC may need to delay digital tax plans, Treasury committee chair Andrew Tyrie tells new chancellor Philip Hammond


    HMRC chief Jon Thompson sets out restructuring after customer service criticism
    19 Sep 2016 Operational Delivery
    HMRC chief Jon Thompson sets out restructuring after customer service criticism

    HMRC chief Jon Thompson (pictured) says reorganising four existing lines of business into a more simplified structure will ensure that HMRC is "fit for the future" – as union says there is "nervousness" among some staff over timing of the changes


    Margaret Hodge calls for new parliamentary committee to end HMRC's tax 'secrecy'
    16 Sep 2016 Operational Delivery
    Margaret Hodge calls for new parliamentary committee to end HMRC's tax "secrecy"

    Former chair of the Public Accounts Committee wants to “tear away the shroud of secrecy” around corporate tax settlements, calling for scrutiny along similar lines to the Intelligence and Security Committee


    Theresa May warned over mismatch between policy ambition and fresh departmental cuts
    15 Sep 2016 Operational Delivery
    Theresa May warned over mismatch between policy ambition and fresh departmental cuts

    Institute for Government says that while Brexit will bring many new challenges, the public finances will face increasing pressures


    Home Office visas chief Sarah Rapson leaving to join Financial Conduct Authority
    14 Sep 2016 Operational Delivery
    Home Office visas chief Sarah Rapson leaving to join Financial Conduct Authority

    Rapson tells CSW she feels move to the banking watchdog will be a "seamless progression" from her work as UK Visas and Immigration director general


    HMRC chief Jon Thompson confirms US firm Concentrix won't have tax credits contract renewed
    14 Sep 2016 Operational Delivery
    HMRC chief Jon Thompson confirms US firm Concentrix won't have tax credits contract renewed

    The outsourcing firm says HMRC's decision – which comes amid pressure from MPs over wrongly halted tax credits – is an attack on its "professional credibility"


    Liam Fox warned over plan to recruit international trade department chief from outside Britain
    09 Sep 2016 Operational Delivery
    Liam Fox warned over plan to recruit international trade department chief from outside Britain

    "Open, international" hunt for a new official to lead the Brexit-focused trade department may not be plain sailing for the trade secretary, experts tell CSW


    Treasury economics chief eyes better knowledge-sharing across government
    09 Sep 2016 Operational Delivery
    Treasury economics chief eyes better knowledge-sharing across government

    Civil service network seeks to build pan-Whitehall expertise in areas such as payment-by results and agent-based modelling


    Review calls for better-resourced HM Revenue & Customs with “competitive” staff rewards
    08 Sep 2016 Operational Delivery
    Review calls for better-resourced HM Revenue & Customs with “competitive” staff rewards

    Labour Party-commissioned proposals demand more money for tax collection and new tier of governance for HM Revenue & Customs


    Land Registry privatisation plan put on ice – reports
    08 Sep 2016 Operational Delivery
    Land Registry privatisation plan put on ice – reports

    PCS union says plan to move organisation employing more than 4,000 civil servants into the private sector appears to have been "quietly dropped" after it fails to appear in the new Neighbourhood Planning Bill


    UK Visas and Immigration director general Sarah Rapson leaving the civil service
    08 Sep 2016 Operational Delivery
    UK Visas and Immigration director general Sarah Rapson leaving the civil service

    Rapson – named as one of Cranfield University's "100 Women to Watch" last year – is to leave post next month after more than a decade in the civil service


    Cabinet Office minister Ben Gummer rejects claims civil service under-resourced for Brexit
    07 Sep 2016 Operational Delivery
    Cabinet Office minister Ben Gummer rejects claims civil service under-resourced for Brexit

    New Cabinet Office minister argues that the civil service has "already risen to the challenge" of Brexit as Labour says now is not the time to be "laying off civil servants and slashing budgets"


    Universal Credit undermined by early Treasury scepticism and lack of capacity, report finds
    06 Sep 2016 Operational Delivery
    Universal Credit undermined by early Treasury scepticism and lack of capacity, report finds

    Treasury resistance hampered early planning, while over-stretched senior officials failed to spot warning signs that the project to overhaul benefits was failing, according to an in-depth report published by the Institute for Government


    Councils urge DWP to loosen grip on new welfare-to-work scheme
    01 Sep 2016 Operational Delivery
    Councils urge DWP to loosen grip on new welfare-to-work scheme

    Council chiefs urge greater say in DWP's replacement for the Work Programme


    Government Digital Service sets out new rules for departments' IT projects
    24 Aug 2016 Operational Delivery
    Government Digital Service sets out new rules for departments' IT projects

    Revised Technology Code of Practice sets out criteria by which all big government technology projects will be judged


    GDS demise talk 'wide of the mark', says the Institute for Government
    22 Aug 2016 Operational Delivery
    GDS demise talk "wide of the mark", says the Institute for Government

    Daniel Thornton of the respected IfG think tank predicts greater role in business transformation work for government departments


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