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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Operational Delivery Profession Awards winners announced
    24 Apr Operational Delivery

    Operational Delivery Profession Awards winners announced

    Team who made theory test booking system accessible to deaf people and HMRC official who transformed how the department approaches staff safety are among this year's winners
    by Tevye Markson
    Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
    23 Apr Operational Delivery
    Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
    MoJ announces funding for 1,300 extra probation officers
    20 Mar Operational Delivery
    MoJ announces funding for 1,300 extra probation officers
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    18 Mar Operational Delivery
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    HMRC confirms early end to Concentrix tax credits contract
    14 Nov 2016 Operational Delivery
    HMRC confirms early end to Concentrix tax credits contract

    HMRC says Concentrix staff moving in-house are being given fresh training, as it confirms earlier-than-planned end to controversial fraud and error deal


    Diplomat Shan Morgan set to be Welsh Government’s next perm sec
    10 Nov 2016 Operational Delivery
    Diplomat Shan Morgan set to be Welsh Government’s next perm sec

    Appointment will bring number of female permanent secretaries to five, partially reversing recent downturn


    Grade 6 pay down by almost a fifth in real-terms since 2011, warns Prospect union
    10 Nov 2016 Operational Delivery
    Grade 6 pay down by almost a fifth in real-terms since 2011, warns Prospect union

    Union research shows Grade 6 staff have seen a 16% pay cut in take-home pay since 2011, amid warnings that rises at lower grades will fail to keep pace with the National Living Wage


    DWP urged to review Jobcentre middle management capability – and give frontline staff more flexibility
    09 Nov 2016 Operational Delivery
    DWP urged to review Jobcentre middle management capability – and give frontline staff more flexibility

    Work and Pensions Committee says Work Coaches should be supported "to strike the right balance between coaching and conditionality", and warns of varying management quality across the Jobcentre Plus network


    Gus O'Donnell: MPs must play their part in spotting bad policies
    09 Nov 2016 Operational Delivery
    Gus O'Donnell: MPs must play their part in spotting bad policies

    "We’re forever doing accountability ex-post," says the former cabinet secretary, as MPs kick off their new inquiry into the future of the civil service


    Compensation Scheme changes to kick in tomorrow – as PCS blasts 'despicable act of bad faith'
    08 Nov 2016 Operational Delivery
    Compensation Scheme changes to kick in tomorrow – as PCS blasts "despicable act of bad faith"

    Cabinet Office lays amended redundancy scheme before parliament after key unions back a deal – but the Public and Commercial Services union says refusal to extend deadline was an "unnecessary and spiteful insult"


    DfE shelves plan to create social work regulator as executive agency
    07 Nov 2016 Operational Delivery
    DfE shelves plan to create social work regulator as executive agency

    Independence fears prompt U-turn as Children and Social Work Bill enters report stage in House of Lords


    Cabinet Office laments “disappointing” drop in social housing fraud detection
    04 Nov 2016 Operational Delivery
    Cabinet Office laments “disappointing” drop in social housing fraud detection

    Latest National Fraud Initiative report shows 37% fall in properties recovered


    Civil service's Brexit recruitment push could cause salary tensions, report warns
    02 Nov 2016 Operational Delivery
    Civil service's Brexit recruitment push could cause salary tensions, report warns

    The UK in a Changing Europe​ says there will be "tensions if there is any further bifurcation of salaries in Whitehall" as a result of the drive to recruit specialists for Britain's EU exit. Meanwhile, Cabinet Office confirms Brexit-focused civil service-wide resource review is starting with the Senior civil Service


    Civil service digital reform at 'tipping point' amid GDS shake-up – report
    31 Oct 2016 Operational Delivery
    Civil service digital reform at "tipping point" amid GDS shake-up – report

    New report by the Institute for Government flags skills gap, policy divide and officials' attitudes to digital as potential barrier to service transformation and big savings


    Tougher revolving door rules would condemn civil servants to a “job for life”, warns minister
    27 Oct 2016 Operational Delivery
    Tougher revolving door rules would condemn civil servants to a “job for life”, warns minister

    Amid debate over the future of the revolving door watchdog Acoba, Cabinet Office's Chris Skidmore warns against undermining "modern, dynamic" moves between public and private sector


    Concentrix row: HMRC chief Jon Thompson hints at early end to troubled tax credits contract
    26 Oct 2016 Operational Delivery
    Concentrix row: HMRC chief Jon Thompson hints at early end to troubled tax credits contract

    HMRC chief says he will have "something to announce within the next few working days" about end of contract with US outsourcing firm, and says company "simply didn’t put enough people" on tax credit inquiry lines


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