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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Angela MacDonald and Susanna McGibbon among 2026 King's Birthday Honours recipients
    15 Jun Operational Delivery

    Angela MacDonald and Susanna McGibbon among 2026 King's Birthday Honours recipients

    Jon Cunliffe and Sarah Munby also receive awards as scores of current and former civil servants are honoured
    by Tevye Markson
    ‘Make it happen, make it better, make it count’: Cabinet secretary asks civil servants to adopt new mindset
    01 Jun Operational Delivery
    ‘Make it happen, make it better, make it count’: Cabinet secretary asks civil servants to adopt new mindset
    National Archives wins award for MI5 exhibition
    18 May Operational Delivery
    National Archives wins award for MI5 exhibition
    Operational Delivery Profession Awards winners announced
    24 Apr Operational Delivery
    Operational Delivery Profession Awards winners announced
    Gus O'Donnell: Brexit will need more staff or fewer priorities for civil service
    17 Nov 2016 Operational Delivery
    Gus O'Donnell: Brexit will need more staff or fewer priorities for civil service

    "I’m confident that they will get there. But no-one should be under illusions – this is an enormous job", says former cabinet secretary


    What does the 2016 People Survey tell us about the new Brexit-focused departments?
    17 Nov 2016 Operational Delivery
    What does the 2016 People Survey tell us about the new Brexit-focused departments?

    This year's People Survey provides a snapshot of morale at Whitehall's newest organisations: the Department for Exiting the European Union, the Department for International Trade, and the Department for Business, Energy and Industrial Strategy. Matt Foster crunches the numbers


    Big salaries for Brexit experts could sap civil service morale, departments warned
    16 Nov 2016 Operational Delivery
    Big salaries for Brexit experts could sap civil service morale, departments warned

    Former Foreign Office permanent secretary warns Brexit committee over morale concerns if outside experts are paid more than civil servants delivering UK's exit from the EU


    HMRC confirms early end to Concentrix tax credits contract
    14 Nov 2016 Operational Delivery
    HMRC confirms early end to Concentrix tax credits contract

    HMRC says Concentrix staff moving in-house are being given fresh training, as it confirms earlier-than-planned end to controversial fraud and error deal


    Diplomat Shan Morgan set to be Welsh Government’s next perm sec
    10 Nov 2016 Operational Delivery
    Diplomat Shan Morgan set to be Welsh Government’s next perm sec

    Appointment will bring number of female permanent secretaries to five, partially reversing recent downturn


    Grade 6 pay down by almost a fifth in real-terms since 2011, warns Prospect union
    10 Nov 2016 Operational Delivery
    Grade 6 pay down by almost a fifth in real-terms since 2011, warns Prospect union

    Union research shows Grade 6 staff have seen a 16% pay cut in take-home pay since 2011, amid warnings that rises at lower grades will fail to keep pace with the National Living Wage


    DWP urged to review Jobcentre middle management capability – and give frontline staff more flexibility
    09 Nov 2016 Operational Delivery
    DWP urged to review Jobcentre middle management capability – and give frontline staff more flexibility

    Work and Pensions Committee says Work Coaches should be supported "to strike the right balance between coaching and conditionality", and warns of varying management quality across the Jobcentre Plus network


    Gus O'Donnell: MPs must play their part in spotting bad policies
    09 Nov 2016 Operational Delivery
    Gus O'Donnell: MPs must play their part in spotting bad policies

    "We’re forever doing accountability ex-post," says the former cabinet secretary, as MPs kick off their new inquiry into the future of the civil service


    Compensation Scheme changes to kick in tomorrow – as PCS blasts 'despicable act of bad faith'
    08 Nov 2016 Operational Delivery
    Compensation Scheme changes to kick in tomorrow – as PCS blasts "despicable act of bad faith"

    Cabinet Office lays amended redundancy scheme before parliament after key unions back a deal – but the Public and Commercial Services union says refusal to extend deadline was an "unnecessary and spiteful insult"


    DfE shelves plan to create social work regulator as executive agency
    07 Nov 2016 Operational Delivery
    DfE shelves plan to create social work regulator as executive agency

    Independence fears prompt U-turn as Children and Social Work Bill enters report stage in House of Lords


    Cabinet Office laments “disappointing” drop in social housing fraud detection
    04 Nov 2016 Operational Delivery
    Cabinet Office laments “disappointing” drop in social housing fraud detection

    Latest National Fraud Initiative report shows 37% fall in properties recovered


    Civil service's Brexit recruitment push could cause salary tensions, report warns
    02 Nov 2016 Operational Delivery
    Civil service's Brexit recruitment push could cause salary tensions, report warns

    The UK in a Changing Europe​ says there will be "tensions if there is any further bifurcation of salaries in Whitehall" as a result of the drive to recruit specialists for Britain's EU exit. Meanwhile, Cabinet Office confirms Brexit-focused civil service-wide resource review is starting with the Senior civil Service


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