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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Unions slam Reform UK plans to oust perm secs and cut 68,500 jobs
    15 Dec 2025 Operational Delivery

    Unions slam Reform UK plans to oust perm secs and cut 68,500 jobs

    Party announces more details of civil service reform policies including weakening pensions in favour of higher bonuses, increasing office working and big cuts to policy profession
    by Tevye Markson
    Survey finds 98% of Ofsted inspectors are overworked
    22 Jan Operational Delivery
    Survey finds 98% of Ofsted inspectors are overworked
    DWP: PCS strike ballot over 'poverty pay' delayed
    07 Jan Operational Delivery
    DWP: PCS strike ballot over 'poverty pay' delayed
    DVSA appoints new chief exec amid driving test backlog crisis
    22 Dec 2025 Operational Delivery
    DVSA appoints new chief exec amid driving test backlog crisis
    DfE shelves plan to create social work regulator as executive agency
    07 Nov 2016 Operational Delivery
    DfE shelves plan to create social work regulator as executive agency

    Independence fears prompt U-turn as Children and Social Work Bill enters report stage in House of Lords


    Cabinet Office laments “disappointing” drop in social housing fraud detection
    04 Nov 2016 Operational Delivery
    Cabinet Office laments “disappointing” drop in social housing fraud detection

    Latest National Fraud Initiative report shows 37% fall in properties recovered


    Civil service's Brexit recruitment push could cause salary tensions, report warns
    02 Nov 2016 Operational Delivery
    Civil service's Brexit recruitment push could cause salary tensions, report warns

    The UK in a Changing Europe​ says there will be "tensions if there is any further bifurcation of salaries in Whitehall" as a result of the drive to recruit specialists for Britain's EU exit. Meanwhile, Cabinet Office confirms Brexit-focused civil service-wide resource review is starting with the Senior civil Service


    Civil service digital reform at 'tipping point' amid GDS shake-up – report
    31 Oct 2016 Operational Delivery
    Civil service digital reform at "tipping point" amid GDS shake-up – report

    New report by the Institute for Government flags skills gap, policy divide and officials' attitudes to digital as potential barrier to service transformation and big savings


    Tougher revolving door rules would condemn civil servants to a “job for life”, warns minister
    27 Oct 2016 Operational Delivery
    Tougher revolving door rules would condemn civil servants to a “job for life”, warns minister

    Amid debate over the future of the revolving door watchdog Acoba, Cabinet Office's Chris Skidmore warns against undermining "modern, dynamic" moves between public and private sector


    Concentrix row: HMRC chief Jon Thompson hints at early end to troubled tax credits contract
    26 Oct 2016 Operational Delivery
    Concentrix row: HMRC chief Jon Thompson hints at early end to troubled tax credits contract

    HMRC chief says he will have "something to announce within the next few working days" about end of contract with US outsourcing firm, and says company "simply didn’t put enough people" on tax credit inquiry lines


    DWP hails progress in getting staff to save with credit unions
    24 Oct 2016 Operational Delivery
    DWP hails progress in getting staff to save with credit unions

    First central government department to offer payroll credit union savings scheme reveals take-up


    Civil Service Awards 2016 – full shortlist announced
    24 Oct 2016 Operational Delivery
    Civil Service Awards 2016 – full shortlist announced

    Find out which civil servants and departmental teams are in the running for an award


    Departments “not clear enough” on what their arm’s-length bodies are doing, MPs warn
    21 Oct 2016 Operational Delivery
    Departments “not clear enough” on what their arm’s-length bodies are doing, MPs warn

    Public Accounts Committee urges Cabinet Office to boost departments’ oversight of quangos – and share accountability good practice more widely


    Civil service performance management 'inherently adversarial' – PACAC chair Bernard Jenkin
    19 Oct 2016 Operational Delivery
    Civil service performance management "inherently adversarial" – PACAC chair Bernard Jenkin

    Chair of the Public Administration and Constitutional Affairs Committee welcomes review of staff appraisal system, and says new inquiry will put a heavy emphasis on leadership skills in the civil service


    MPs slam Shared Services strategy over lack of buy-in and 'unrealistic' business case
    19 Oct 2016 Operational Delivery
    MPs slam Shared Services strategy over lack of buy-in and "unrealistic" business case

    The Public Accounts Committee says the government's latest plan to cut costs by sharing back office functions has failed to learn the lessons of previous attempts


    Richard Heaton: sorting out Ministry of Justice finances top of our agenda
    18 Oct 2016 Operational Delivery
    Richard Heaton: sorting out Ministry of Justice finances top of our agenda

    Justice permanent secretary tells MPs that “bearing down on the gap” between spending review targets and actual spending is the largest challenge for his officials, as he stands by the decision to implement spending controls that caused friction between department and prisons inspectorate


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