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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    EXCL: Efficiency review finds higher savings target ‘not realistic’ as inflation bites
    06 Jun Operational Delivery

    EXCL: Efficiency review finds higher savings target ‘not realistic’ as inflation bites

    Alex Chisholm says he is “confident” departments will meet 5% target, despite inflation pressures and demands from new government
    by Tevye Markson
    'The border must continually evolve': How Border Force is tackling new threats
    01 Jun Operational Delivery
    'The border must continually evolve': How Border Force is tackling new threats
    DfT swerves call for DVLA strategic review
    01 Jun Operational Delivery
    DfT swerves call for DVLA strategic review
    ‘Dysfunctional’ FCDO systems left aid watchdog unable to recruit staff and pay contractors
    25 May Operational Delivery
    ‘Dysfunctional’ FCDO systems left aid watchdog unable to recruit staff and pay contractors
    Kerslake sets out ‘unfinished business’ in civil service reform
    26 Sep 2014 Operational Delivery
    Kerslake sets out ‘unfinished business’ in civil service reform

    There is “unfinished business” in civil service reform, former head of the civil service Sir Bob Kerslake said yesterday – including devolving powers away from Whitehall, and breaking down departmental structures. 


    Passport Office chief exec accused of ‘complete management failure’
    16 Sep 2014 Operational Delivery
    Passport Office chief exec accused of ‘complete management failure’

    Paul Pugh, chief executive of the Passport Office, has been accused of a “complete management failure” by the Home Affairs Select Committee. In a report published today, the committee calls for the office to be abolished and its functions to be returned to the direct control of ministers.


    PAC says DCLG lacks adequate accountability for local authority grant schemes
    15 Sep 2014 Operational Delivery
    PAC says DCLG lacks adequate accountability for local authority grant schemes

    The Public Accounts Committee has warned the Department for Communities and Local Government (DCLG) that it lacks the data to ensure that local authorities are receiving “value for money with their funding” in some targeted grant schemes.


    Home Office struggles to get a handle on visa backlog
    22 Jul 2014 Operational Delivery
    Home Office struggles to get a handle on visa backlog

    The Home Office has managed to absorb the former UK Border Agency back into the Department without a significant fall in performance, according to a National Audit Office (NAO) report published today.


    Voting is now open
    22 Jul 2014 Operational Delivery
    Voting is now open

    In the first of a series of articles examining digital services, Tim Gibson explains online voter registration – a new IT system lying at the very heart of our democracy.


    DWP permanent secretary rejects NAO Work Programme findings
    18 Jul 2014 Operational Delivery
    DWP permanent secretary rejects NAO Work Programme findings

    Robert Devereux, permanent secretary at the Department for Work and Pensions, has rejected the National Audit Office's conclusion that the Work Programme is no more effective than its predecessors.


    Collective responsibilities
    18 Jul 2014 Operational Delivery
    Collective responsibilities

    Top New Zealand official Iain Rennie is reforming a system often lauded in the UK. Suzannah Brecknell reports


    Round-up: Select Committees
    18 Jul 2014 Operational Delivery
    Round-up: Select Committees

    A whip round June's interesting committee reports and hearings, with Winnie Agbonlahor


    care.data is back, with pilot in 500 GP practices
    18 Jul 2014 Operational Delivery
    care.data is back, with pilot in 500 GP practices

    The government’s controversial patient record-sharing programme care.data, paused in February after noisy opposition, will be restarted as a pilot this autumn, according to NHS England’s national director for patients and information Tim Kelsey.


    Rob Whiteman calls for more rigorous policy/finance split
    18 Jul 2014 Operational Delivery
    Rob Whiteman calls for more rigorous policy/finance split

    The UK Border Agency (UKBA), which was this year abolished by home secretary Theresa May, was “never going to work”, its former chief Rob Whiteman told the Public Administration Select Committee on 17 June.


    CS ‘key’ barrier to devolution, says Clive Betts
    18 Jul 2014 Operational Delivery
    CS ‘key’ barrier to devolution, says Clive Betts

    The civil service is “one of the key players in resisting the devolution” of powers from Whitehall to local authorities, Clive Betts, chair of the Communities and Local Government Select Committee, has told CSW. 


    Official no longer at MoD after £70m IT contract error
    17 Jul 2014 Operational Delivery
    Official no longer at MoD after £70m IT contract error

    An official responsible for an IT contracting error which cost the Ministry of Defence (MoD) £70m is no longer working for the department, its permanent secretary Jon Thompson told the Public Accounts Committee (PAC) on 16 June​.


    Government’s failure to devolve boosts Scottish ‘Yes’ campaign, says select committee chair
    04 Jul 2014 Operational Delivery
    Government’s failure to devolve boosts Scottish ‘Yes’ campaign, says select committee chair

    The government’s reluctance to devolve powers away from London has given a boost to the campaign for Scottish independence, Graham Allen, chair of the Political and Constitutional Reform Committee, has said.


    PAC: DWP’s failure to pilot benefit scheme led to ‘unnecessary distress for claimants’
    20 Jun 2014 Operational Delivery
    PAC: DWP’s failure to pilot benefit scheme led to ‘unnecessary distress for claimants’

    The Department for Work and Pensions’ failure to pilot its Personal Independence Payment (PIP) programme has led to delays, backlogs and “unnecessary distress for claimants”, according to a report published today by the Public Accounts Committee (PAC).


    UKBA was ‘never going to work’, says former chief
    20 Jun 2014 Operational Delivery
    UKBA was ‘never going to work’, says former chief

    The former UK Border Agency (UKBA) was doomed to fail due to its sheer scale and constant media attention, its former chief executive Rob Whiteman has said.


    Policy/delivery gap highlighted
    30 Apr 2014 Operational Delivery
    Policy/delivery gap highlighted

    Civil service policymakers still need to improve their focus on outcomes and policy implementation, two top officials have said


    Training launch for frontline staff
    28 Apr 2014 Operational Delivery
    Training launch for frontline staff

    The civil service has launched a new range of qualifications for people in the Operations profession.


    MPs say ‘complacency’ allowed Taliban raid on Camp Bastion
    16 Apr 2014 Operational Delivery
    MPs say ‘complacency’ allowed Taliban raid on Camp Bastion

    Inadequate defences and complacency led to the 2012 attack on Camp Bastion, the Commons’ Defence Committee said yesterday.


    MPA extends range to cover 100 more projects
    29 Nov 2013 Operational Delivery
    MPA extends range to cover 100 more projects

    The Major Projects Authority (MPA) is extending its range to cover 100 more projects from next year, CSW has learnt.


    Frontline: Biomedical technician
    25 Sep 2013 Operational Delivery
    Frontline: Biomedical technician

    This week’s interviewee is a biomedical technician looking after ward-based medical equipment in an urban area hospital.


    11 Sep 2013 Operational Delivery
    Editorial: The big lesson from Universal Credit

    Challenge must be encouraged, no matter what the project.


    Government must improve ‘basic housekeeping’ of its data, says IfG
    29 Aug 2013 Operational Delivery
    Government must improve ‘basic housekeeping’ of its data, says IfG

    The government must improve “basic housekeeping” of its published data to ensure that the public can assess its overall effectiveness, a report by the Institute for Government (IfG) says today.


    Whiteman: delivery skills gap
    21 Aug 2013 Operational Delivery
    Whiteman: delivery skills gap

    The civil service suffers from a shortage of delivery skills and a culture that venerates policymaking over organisational improvement, outgoing Home Office director-general Rob Whiteman has said in an interview with CSW.


    Kerslake sets out ‘unfinished business’ in civil service reform
    13 Jun 2013 Operational Delivery
    Kerslake sets out ‘unfinished business’ in civil service reform

    The government is likely to implement a further set of civil service reforms soon, the head of the civil service Sir Bob Kerslake has told CSW, as it pursues “unfinished business” that didn’t make it into last year’s Civil Service Reform Plan (CSRP).


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