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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    ‘These are almost impossibly difficult issues to grapple with’: Matthew Rycroft on Rwanda, Windrush and transforming the Home Office
    20 Mar Operational Delivery

    ‘These are almost impossibly difficult issues to grapple with’: Matthew Rycroft on Rwanda, Windrush and transforming the Home Office

    ‘Permacrisis’ may have been Collins Dictionary’s Word of the Year for 2022, but it’s been part of the Home Office lexicon for decades. What’s it like leading such a closely scrutinised department while trying to transform its culture at the same time?
    by Jess Bowie
    DVLA criticised for ‘antiquated’ operations and unclear modernisation strategy
    17 Mar Operational Delivery
    DVLA criticised for ‘antiquated’ operations and unclear modernisation strategy
    Passport Office staff to strike for five weeks as union ramps up pay dispute
    17 Mar Operational Delivery
    Passport Office staff to strike for five weeks as union ramps up pay dispute
    Environment Agency names Treasury DG as chief exec
    17 Mar Operational Delivery
    Environment Agency names Treasury DG as chief exec
    It's time to tackle tax evasion says Richard Murphy
    31 Oct 2014 Operational Delivery
    It's time to tackle tax evasion says Richard Murphy

    Tax evasion is the biggest cause of the UK tax gap, not big-business tax avoidance, and it needs to be tackled, director of Tax Research UK Richard Murphy said yesterday at a conference on taxation.


    Hodge urges big business to “pay fair share” to tackle tax gap
    30 Oct 2014 Operational Delivery
    Hodge urges big business to “pay fair share” to tackle tax gap

    The government needs to bridge the tax gap and collect what it’s owed from tax-avoiding big businesses, Margaret Hodge MP said today.


    Home Office’s IMS improving allegations management but could do better
    27 Oct 2014 Operational Delivery
    Home Office’s IMS improving allegations management but could do better

    The Home Office’s system of recording and assessing immigration and customs allegations is improving Home Office results but needs further work, said the independent chief inspector of borders and immigration’s report last week. 


    HMRC confirms plans to reduce staff numbers by December 2015
    17 Oct 2014 Operational Delivery
    HMRC confirms plans to reduce staff numbers by December 2015

    HM Revenue & Customs (HMRC) has announced plans to further reduce the number of staff and offices in a bid to reduce the size and number of locations used by the department.


    Editorial: The experts tell us to listen carefully, move slowly
    30 Sep 2014 Operational Delivery
    Editorial: The experts tell us to listen carefully, move slowly

    By chance, two service delivery heavyweights have shared a single message. Ministers and officials alike should listen up


    Passport Office to be brought back into Home Office
    26 Sep 2014 Operational Delivery
    Passport Office to be brought back into Home Office

    HM Passport Office will be abolished and its operations absorbed by the Home Office from 1 October, it has been announced today, and the organisation’s chief executive Paul Pugh will be replaced by a newly-appointed director general.


    Kerslake sets out ‘unfinished business’ in civil service reform
    26 Sep 2014 Operational Delivery
    Kerslake sets out ‘unfinished business’ in civil service reform

    There is “unfinished business” in civil service reform, former head of the civil service Sir Bob Kerslake said yesterday – including devolving powers away from Whitehall, and breaking down departmental structures. 


    Passport Office chief exec accused of ‘complete management failure’
    16 Sep 2014 Operational Delivery
    Passport Office chief exec accused of ‘complete management failure’

    Paul Pugh, chief executive of the Passport Office, has been accused of a “complete management failure” by the Home Affairs Select Committee. In a report published today, the committee calls for the office to be abolished and its functions to be returned to the direct control of ministers.


    PAC says DCLG lacks adequate accountability for local authority grant schemes
    15 Sep 2014 Operational Delivery
    PAC says DCLG lacks adequate accountability for local authority grant schemes

    The Public Accounts Committee has warned the Department for Communities and Local Government (DCLG) that it lacks the data to ensure that local authorities are receiving “value for money with their funding” in some targeted grant schemes.


    Home Office struggles to get a handle on visa backlog
    22 Jul 2014 Operational Delivery
    Home Office struggles to get a handle on visa backlog

    The Home Office has managed to absorb the former UK Border Agency back into the Department without a significant fall in performance, according to a National Audit Office (NAO) report published today.


    Voting is now open
    22 Jul 2014 Operational Delivery
    Voting is now open

    In the first of a series of articles examining digital services, Tim Gibson explains online voter registration – a new IT system lying at the very heart of our democracy.


    DWP permanent secretary rejects NAO Work Programme findings
    18 Jul 2014 Operational Delivery
    DWP permanent secretary rejects NAO Work Programme findings

    Robert Devereux, permanent secretary at the Department for Work and Pensions, has rejected the National Audit Office's conclusion that the Work Programme is no more effective than its predecessors.


    Collective responsibilities
    18 Jul 2014 Operational Delivery
    Collective responsibilities

    Top New Zealand official Iain Rennie is reforming a system often lauded in the UK. Suzannah Brecknell reports


    Round-up: Select Committees
    18 Jul 2014 Operational Delivery
    Round-up: Select Committees

    A whip round June's interesting committee reports and hearings, with Winnie Agbonlahor


    care.data is back, with pilot in 500 GP practices
    18 Jul 2014 Operational Delivery
    care.data is back, with pilot in 500 GP practices

    The government’s controversial patient record-sharing programme care.data, paused in February after noisy opposition, will be restarted as a pilot this autumn, according to NHS England’s national director for patients and information Tim Kelsey.


    Rob Whiteman calls for more rigorous policy/finance split
    18 Jul 2014 Operational Delivery
    Rob Whiteman calls for more rigorous policy/finance split

    The UK Border Agency (UKBA), which was this year abolished by home secretary Theresa May, was “never going to work”, its former chief Rob Whiteman told the Public Administration Select Committee on 17 June.


    CS ‘key’ barrier to devolution, says Clive Betts
    18 Jul 2014 Operational Delivery
    CS ‘key’ barrier to devolution, says Clive Betts

    The civil service is “one of the key players in resisting the devolution” of powers from Whitehall to local authorities, Clive Betts, chair of the Communities and Local Government Select Committee, has told CSW. 


    Official no longer at MoD after £70m IT contract error
    17 Jul 2014 Operational Delivery
    Official no longer at MoD after £70m IT contract error

    An official responsible for an IT contracting error which cost the Ministry of Defence (MoD) £70m is no longer working for the department, its permanent secretary Jon Thompson told the Public Accounts Committee (PAC) on 16 June​.


    Government’s failure to devolve boosts Scottish ‘Yes’ campaign, says select committee chair
    04 Jul 2014 Operational Delivery
    Government’s failure to devolve boosts Scottish ‘Yes’ campaign, says select committee chair

    The government’s reluctance to devolve powers away from London has given a boost to the campaign for Scottish independence, Graham Allen, chair of the Political and Constitutional Reform Committee, has said.


    PAC: DWP’s failure to pilot benefit scheme led to ‘unnecessary distress for claimants’
    20 Jun 2014 Operational Delivery
    PAC: DWP’s failure to pilot benefit scheme led to ‘unnecessary distress for claimants’

    The Department for Work and Pensions’ failure to pilot its Personal Independence Payment (PIP) programme has led to delays, backlogs and “unnecessary distress for claimants”, according to a report published today by the Public Accounts Committee (PAC).


    UKBA was ‘never going to work’, says former chief
    20 Jun 2014 Operational Delivery
    UKBA was ‘never going to work’, says former chief

    The former UK Border Agency (UKBA) was doomed to fail due to its sheer scale and constant media attention, its former chief executive Rob Whiteman has said.


    Policy/delivery gap highlighted
    30 Apr 2014 Operational Delivery
    Policy/delivery gap highlighted

    Civil service policymakers still need to improve their focus on outcomes and policy implementation, two top officials have said


    Training launch for frontline staff
    28 Apr 2014 Operational Delivery
    Training launch for frontline staff

    The civil service has launched a new range of qualifications for people in the Operations profession.


    MPs say ‘complacency’ allowed Taliban raid on Camp Bastion
    16 Apr 2014 Operational Delivery
    MPs say ‘complacency’ allowed Taliban raid on Camp Bastion

    Inadequate defences and complacency led to the 2012 attack on Camp Bastion, the Commons’ Defence Committee said yesterday.


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