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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Civil Service Awards 2025 shortlist announced
    22 Oct Operational Delivery

    Civil Service Awards 2025 shortlist announced

    Home Office is most-shortlisted department, with seven nominations at this year's 20th anniversary ceremony
    by Tevye Markson
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    23 Oct Operational Delivery
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    DWP staff indicate support for industrial action over 'unacceptable' pay
    15 Oct Operational Delivery
    DWP staff indicate support for industrial action over 'unacceptable' pay
    If delivery is the government's focus, stability is one of the best ways to deliver it
    09 Sep Operational Delivery
    If delivery is the government's focus, stability is one of the best ways to deliver it
    Government insists Brexit civil service negotiating team unchanged
    31 Jan 2019 Operational Delivery
    Government insists Brexit civil service negotiating team unchanged

    Brexiteer MPs claim Theresa May had told them she would shake up the negotiating team, headed by Olly Robbins


    DfID could raise more private cash as minister says 0.7% aid target 'unsustainable'
    30 Jan 2019 Operational Delivery
    DfID could raise more private cash as minister says 0.7% aid target 'unsustainable'

    Proposed funding shift will look to unlock philanthropists, investors and the general public to provide more private donations


    HMRC to reveal impact of Concentrix contract collapse on tackling fraud and error
    29 Jan 2019 Operational Delivery
    HMRC to reveal impact of Concentrix contract collapse on tackling fraud and error

    Government accepts request by MPs as part of a number of recommendations to improve customer service


    Government 'planning for martial law' under emergency no-deal Brexit preparations
    28 Jan 2019 Operational Delivery
    Government 'planning for martial law' under emergency no-deal Brexit preparations

    Revelation comes as select committee concludes that a no-deal Brexit "cannot be allowed to happen".


    HM Land Registry seeks £8m digital services partner
    28 Jan 2019 Operational Delivery
    HM Land Registry seeks £8m digital services partner

    Department seeks supplier to help digitise services


    Home Office ‘expects resolution’ to Brexit settled status app iPhone compatibility issues
    25 Jan 2019 Operational Delivery
    Home Office ‘expects resolution’ to Brexit settled status app iPhone compatibility issues

    The government claims it is ‘working constructively with Apple’


    DWP rejects call for ‘readiness test’ before continuing Universal Credit rollout
    23 Jan 2019 Operational Delivery
    DWP rejects call for ‘readiness test’ before continuing Universal Credit rollout

    Department says the 10,000-claimant pilot will be sufficient to test the managed migration process


    MoJ’s ‘major IT network issues’ disrupt courts across UK
    23 Jan 2019 Operational Delivery
    MoJ’s ‘major IT network issues’ disrupt courts across UK

    After a week of disruption, latest update reveals one in four courts staff still cannot access systems


    HMRC figures indicate more than 200,000 parents could be missing out on state pension entitlement
    23 Jan 2019 Operational Delivery
    HMRC figures indicate more than 200,000 parents could be missing out on state pension entitlement

    Treasury Select Committee chair calls for government action to highlight potential risk to parents


    Government cancels plan to charge EU nationals settled status fee
    22 Jan 2019 Operational Delivery
    Government cancels plan to charge EU nationals settled status fee

    Prime minister also sets out plans to brief MPs and devolved administrations more in future trade talks after Brexit


    Is government ready to abandon GSi?
    22 Jan 2019 Operational Delivery
    Is government ready to abandon GSi?

    As the deadline for ditching the 22-year-old platform draws near, some major government departments are still using GSi email addresses – but all contend that they are on track for the March cut-off


    May to outline Brexit next steps as government calls up military reservists to cope with no deal
    21 Jan 2019 Operational Delivery
    May to outline Brexit next steps as government calls up military reservists to cope with no deal

    MoD parliamentary statement reveals plans for armed forces’ reservists to be called up


    Former cab sec O’Donnell moots Whitehall clusters to tackle ‘bonkers’ staff moves
    18 Jan 2019 Operational Delivery
    Former cab sec O’Donnell moots Whitehall clusters to tackle ‘bonkers’ staff moves

    IfG session also hears from Lord Robin Butler that internal competition has made managers “impotent” in planning their workforce.


    Departments falling short on board meeting ‘good practice’
    18 Jan 2019 Operational Delivery
    Departments falling short on board meeting ‘good practice’

    Annual report flags hike in numbers but shows many ministries come up short


    IPA names new head of government’s project delivery profession
    16 Jan 2019 Operational Delivery
    IPA names new head of government’s project delivery profession

    Fiona Spencer joins agency from the Home Office, where she was chief portfolio officer.


    Cabinet Office and MHCLG top staff turnover league table
    15 Jan 2019 Operational Delivery
    Cabinet Office and MHCLG top staff turnover league table

    IfG finds staff move on more rapidly in the UK than in other civil services and puts cost of churn at £74m a year


    Northern Ireland Civil Service powers to face further court challenge
    15 Jan 2019 Operational Delivery
    Northern Ireland Civil Service powers to face further court challenge

    UK Supreme Court rejects request for NI attorney general for clarification on powers, saying they should be addressed in court case.


    Carillion one year on: how has the government changed outsourcing?
    15 Jan 2019 Operational Delivery
    Carillion one year on: how has the government changed outsourcing?

    Twelve months on from the collapse of one of the government’s biggest contractors, Richard Johnstone looks at how the Cabinet Office has responded and reformed its approach to outsourcing


    New civil service stress index flags departments under the cosh
    14 Jan 2019 Operational Delivery
    New civil service stress index flags departments under the cosh

    HMRC grabs 2018 top spot, but new civil service-wide benchmark reveals unexpected findings


    Clean air strategy expands departmental emissions reporting requirements
    14 Jan 2019 Operational Delivery
    Clean air strategy expands departmental emissions reporting requirements

    Cross-departmental plan intends to cut the societal cost of pollution by £5.3bn annually by 2030


    DfE seeks digital partner to help it ‘transform from a policy to a delivery department’
    11 Jan 2019 Operational Delivery
    DfE seeks digital partner to help it ‘transform from a policy to a delivery department’

    Department embarks upon drive to deliver 250 digital services in a more ‘joined-up way’


    DWP digital chief picks AI, data sharing, and digital identity as 2019 priorities
    10 Jan 2019 Operational Delivery
    DWP digital chief picks AI, data sharing, and digital identity as 2019 priorities

    Interim CDIO Simon McKinnon provides insight into department's agenda for the year ahead


    Next IPA chief 'to grow agency's footprint in wider public sector'
    09 Jan 2019 Operational Delivery
    Next IPA chief 'to grow agency's footprint in wider public sector'

    New infrastructure profession leader earn around £190,000, job advert says.


    People Survey 2018 analysed: Pay satisfaction posts surprising increase but so does workload woe
    07 Jan 2019 Operational Delivery
    People Survey 2018 analysed: Pay satisfaction posts surprising increase but so does workload woe

    HMRC remains unhappiest major department, according to figures


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