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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Civil Service Awards 2025 shortlist announced
    22 Oct Operational Delivery

    Civil Service Awards 2025 shortlist announced

    Home Office is most-shortlisted department, with seven nominations at this year's 20th anniversary ceremony
    by Tevye Markson
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    23 Oct Operational Delivery
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    DWP staff indicate support for industrial action over 'unacceptable' pay
    15 Oct Operational Delivery
    DWP staff indicate support for industrial action over 'unacceptable' pay
    If delivery is the government's focus, stability is one of the best ways to deliver it
    09 Sep Operational Delivery
    If delivery is the government's focus, stability is one of the best ways to deliver it
    DWP must boost Universal Credit take up as reform faces 'most difficult phase'
    05 Sep 2018 Operational Delivery
    DWP must boost Universal Credit take up as reform faces 'most difficult phase'

    Resolution Foundation says much-criticised reform now faces most difficult stage and government needs to work to ensure take up


    Civil service partly to blame for “incompetent” Brexit says ex-Bank of England governor
    05 Sep 2018 Operational Delivery
    Civil service partly to blame for “incompetent” Brexit says ex-Bank of England governor

    Mervyn King says that EU has been more united representing 27 countries than the UK government has representing only one


    HS2 second phase chief leaves as DfT confirms legislation delay
    04 Sep 2018 Operational Delivery
    HS2 second phase chief leaves as DfT confirms legislation delay

    Project chief says “changes of personnel and leadership are inevitable” given project’s long timescale and global demand for talent


    HMRC 'blocks celebrity tax avoiders from the honours list'
    03 Sep 2018 Operational Delivery
    HMRC 'blocks celebrity tax avoiders from the honours list'

    Review considers risk rating of possible recipients


    Competition watchdog joins government moves to Canary Wharf
    21 Aug 2018 Operational Delivery
    Competition watchdog joins government moves to Canary Wharf

    Up to 650 staff from non-ministerial department set to move to HQ based near new government hub


    Windrush review calls for evidence including from Home Office staff ‘of all grades’
    21 Aug 2018 Operational Delivery
    Windrush review calls for evidence including from Home Office staff ‘of all grades’

    Home Office asks for written comments on “main legislative, policy and operational decisions” that led to scandal


    Civil service pays £8.6m for union officials with HMRC biggest spender
    20 Aug 2018 Operational Delivery
    Civil service pays £8.6m for union officials with HMRC biggest spender

    Tax agency pays almost a quarter of Whitehall’s total pay bill for trade union “facility time”


    MoJ takes control of Birmingham prison from G4S amid safety concerns
    20 Aug 2018 Operational Delivery
    MoJ takes control of Birmingham prison from G4S amid safety concerns

    Department to remove governor and 300 prisoners after latest inspection found ‘disturbing’ conditions


    HMRC launches first stage of new customs systems in Brexit preparation milestone
    17 Aug 2018 Operational Delivery
    HMRC launches first stage of new customs systems in Brexit preparation milestone

    Rollout of software to some businesses hailed as “testament to the hard work of HMRC staff”


    MHCLG to work across government to unblock barriers to garden towns
    15 Aug 2018 Operational Delivery
    MHCLG to work across government to unblock barriers to garden towns

    Ministry to work with successful proposals to help them develop the most appropriate delivery arrangements for new housing developments


    Government pledges cross-departmental action to tackle rough sleeping
    14 Aug 2018 Operational Delivery
    Government pledges cross-departmental action to tackle rough sleeping

    Six departments given responsibilities to help tackle rough sleeping in plan published by housing secretary James Brokenshire


    Civil Society Strategy eyes bolstered public sector mutuals drive
    09 Aug 2018 Operational Delivery
    Civil Society Strategy eyes bolstered public sector mutuals drive

    DCMS-led document also signals departments will face greater requirement to demonstrate social-value aspects of contracts and grants


    British Airways chief urges Home Office to prioritise targets on Heathrow queues
    07 Aug 2018 Operational Delivery
    British Airways chief urges Home Office to prioritise targets on Heathrow queues

    Airline complains of long waits despite 200 extra staff Home Office says were deployed to airport


    DWP perm sec Peter Schofield: ‘We are all leaders’
    07 Aug 2018 Operational Delivery
    DWP perm sec Peter Schofield: ‘We are all leaders’

    Robert Devereux's successor unpacks his first seven months at the helm in Caxton House


    ONS data underscores surge in civil service headcount in ‘march of the millennials’
    03 Aug 2018 Operational Delivery
    ONS data underscores surge in civil service headcount in ‘march of the millennials’

    Figures also show widening Senior Civil Service gender pay gap and continuing trend of reduced numbers at lower grades


    DWP to investigate link between Universal Credit and soaring foodbank use
    03 Aug 2018 Operational Delivery
    DWP to investigate link between Universal Credit and soaring foodbank use

    Leaked document reveals top officials will conduct research into potential negative impact of DWP policy or operational practice


    Government’s flagship National Citizen Service under fire over low take-up
    02 Aug 2018 Operational Delivery
    Government’s flagship National Citizen Service under fire over low take-up

    DCMS defends scheme from criticism that it dominates government’s youth services spending


    Government plans British-only airport queues after Brexit – despite Home Office warnings on delays
    01 Aug 2018 Operational Delivery
    Government plans British-only airport queues after Brexit – despite Home Office warnings on delays

    Fears raised that UK-only passport lanes could increase costs of Home Office border security


    Government 'draws up secret plan for Brexit no deal’, including bringing in Army
    30 Jul 2018 Operational Delivery
    Government 'draws up secret plan for Brexit no deal’, including bringing in Army

    Ministers have reportedly shelved plans agreed at last month's Chequers summit to publish a report on 'no deal' planning every week during the summer recess


    Cabinet Office’s Shona Dunn to succeed Patsy Wilkinson at Home Office
    26 Jul 2018 Operational Delivery
    Cabinet Office’s Shona Dunn to succeed Patsy Wilkinson at Home Office

    Economic and Domestic Secretariat DG appointed second perm sec following departure of Wilkinson for national security role


    Too big and too political? Here's how to reorganise the Home Office
    20 Jul 2018 Operational Delivery
    Too big and too political? Here's how to reorganise the Home Office

    After Windrush, is it time for some drastic changes at the Home Office? Whitehall expert Colin Talbot argues for a major re-organisation to tackle the long-standing problems at the department


    Public Accounts Committee issues warning about HMRC Brexit customs preparations
    19 Jul 2018 Operational Delivery
    Public Accounts Committee issues warning about HMRC Brexit customs preparations

    Meg Hillier letter says committee remains worried that timely delivery of a fully functioning new customs system as part of government’s no deal Brexit plans remains uncertain


    50 DExEU staff move to Brexit unit headed by Olly Robbins after Davis resignation – report
    18 Jul 2018 Operational Delivery
    50 DExEU staff move to Brexit unit headed by Olly Robbins after Davis resignation – report

    Staff switch comes as government seeks to bolster negotiating teams following Chequers proposal


    DWP management failures and ‘culture of indifference’ cost disability benefit claimants thousands, say MPs
    18 Jul 2018 Operational Delivery
    DWP management failures and ‘culture of indifference’ cost disability benefit claimants thousands, say MPs

    Scathing Public Accounts Committee report finds department took years to act on underpayments despite staff raising concerns


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