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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    18 Mar Operational Delivery

    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens

    CSW visits Swansea for a wide-ranging conversation with the Driver and Vehicle Licensing Agency boss
    by Tevye Markson
    Good financial management is key to delivery – NAO boss
    10 Feb Operational Delivery
    Good financial management is key to delivery – NAO boss
    'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
    28 Jan Operational Delivery
    'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
    Survey finds 98% of Ofsted inspectors are overworked
    22 Jan Operational Delivery
    Survey finds 98% of Ofsted inspectors are overworked
    IPA names new head of government’s project delivery profession
    16 Jan 2019 Operational Delivery
    IPA names new head of government’s project delivery profession

    Fiona Spencer joins agency from the Home Office, where she was chief portfolio officer.


    Cabinet Office and MHCLG top staff turnover league table
    15 Jan 2019 Operational Delivery
    Cabinet Office and MHCLG top staff turnover league table

    IfG finds staff move on more rapidly in the UK than in other civil services and puts cost of churn at £74m a year


    Northern Ireland Civil Service powers to face further court challenge
    15 Jan 2019 Operational Delivery
    Northern Ireland Civil Service powers to face further court challenge

    UK Supreme Court rejects request for NI attorney general for clarification on powers, saying they should be addressed in court case.


    Carillion one year on: how has the government changed outsourcing?
    15 Jan 2019 Operational Delivery
    Carillion one year on: how has the government changed outsourcing?

    Twelve months on from the collapse of one of the government’s biggest contractors, Richard Johnstone looks at how the Cabinet Office has responded and reformed its approach to outsourcing


    New civil service stress index flags departments under the cosh
    14 Jan 2019 Operational Delivery
    New civil service stress index flags departments under the cosh

    HMRC grabs 2018 top spot, but new civil service-wide benchmark reveals unexpected findings


    Clean air strategy expands departmental emissions reporting requirements
    14 Jan 2019 Operational Delivery
    Clean air strategy expands departmental emissions reporting requirements

    Cross-departmental plan intends to cut the societal cost of pollution by £5.3bn annually by 2030


    DfE seeks digital partner to help it ‘transform from a policy to a delivery department’
    11 Jan 2019 Operational Delivery
    DfE seeks digital partner to help it ‘transform from a policy to a delivery department’

    Department embarks upon drive to deliver 250 digital services in a more ‘joined-up way’


    DWP digital chief picks AI, data sharing, and digital identity as 2019 priorities
    10 Jan 2019 Operational Delivery
    DWP digital chief picks AI, data sharing, and digital identity as 2019 priorities

    Interim CDIO Simon McKinnon provides insight into department's agenda for the year ahead


    Next IPA chief 'to grow agency's footprint in wider public sector'
    09 Jan 2019 Operational Delivery
    Next IPA chief 'to grow agency's footprint in wider public sector'

    New infrastructure profession leader earn around £190,000, job advert says.


    People Survey 2018 analysed: Pay satisfaction posts surprising increase but so does workload woe
    07 Jan 2019 Operational Delivery
    People Survey 2018 analysed: Pay satisfaction posts surprising increase but so does workload woe

    HMRC remains unhappiest major department, according to figures


    Spending Review: Treasury minister vows to axe 'white elephant' government spending projects
    07 Jan 2019 Operational Delivery
    Spending Review: Treasury minister vows to axe 'white elephant' government spending projects

    Liz Truss says that zero-based review of capital projects  could see some major projects "junked"


    GDS puts data and standards among priorities for Verify handover period
    04 Jan 2019 Operational Delivery
    GDS puts data and standards among priorities for Verify handover period

    Digital agency lays out plans for working with private companies and other departments over the next 18 months


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