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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Civil Service Awards 2025 shortlist announced
    22 Oct Operational Delivery

    Civil Service Awards 2025 shortlist announced

    Home Office is most-shortlisted department, with seven nominations at this year's 20th anniversary ceremony
    by Tevye Markson
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    23 Oct Operational Delivery
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    DWP staff indicate support for industrial action over 'unacceptable' pay
    15 Oct Operational Delivery
    DWP staff indicate support for industrial action over 'unacceptable' pay
    If delivery is the government's focus, stability is one of the best ways to deliver it
    09 Sep Operational Delivery
    If delivery is the government's focus, stability is one of the best ways to deliver it
    DWP confirms changes to Universal Credit after SSAC 'hardship' warning
    06 Nov 2018 Operational Delivery
    DWP confirms changes to Universal Credit after SSAC 'hardship' warning

    DWP extends legacy payouts after watchdog's warning that claimants transferring onto Universal Credit would face financial hardship


    Civil servants let down Amber Rudd over immigration targets, ex-perm sec finds
    02 Nov 2018 Operational Delivery
    Civil servants let down Amber Rudd over immigration targets, ex-perm sec finds

    Review by Sir Alex Allan criticised Hugh Ind for “less than satisfactory performance” before immigration DG was moved out of Home Office


    Home Office taskforce to probe DNA test errors
    26 Oct 2018 Operational Delivery
    Home Office taskforce to probe DNA test errors

    Javid pledges review to ensure system is ‘fair and humane’ following revelation that visa applications were wrongly denied


    MoJ opens chequebook for new prisons chief with boosted salary offer of £200K
    26 Oct 2018 Operational Delivery
    MoJ opens chequebook for new prisons chief with boosted salary offer of £200K

    Job advert seeks "authoritative" figure to take over after a rocky year for the prisons service


    Accountability for rail timetabling fiasco was ‘too diluted’, says Grayling
    24 Oct 2018 Operational Delivery
    Accountability for rail timetabling fiasco was ‘too diluted’, says Grayling

    The transport secretary also told MPs the UK's franchising model was 'shaky'


    Civil servants are not Brexit blockers, says Cabinet Office minister
    16 Oct 2018 Operational Delivery
    Civil servants are not Brexit blockers, says Cabinet Office minister

    Oliver Dowden says that it is part of the job of officials to raise problems with policy plans


    Canary Wharf government hub formally opens
    16 Oct 2018 Operational Delivery
    Canary Wharf government hub formally opens

    Cabinet Office says opening of new office for more than 6,000 civil servants a key milestone in efforts to rationalise government property portfolio


    New PCS strike ballot planned after Home Office imposes 1.5% pay deal
    12 Oct 2018 Operational Delivery
    New PCS strike ballot planned after Home Office imposes 1.5% pay deal

    The union says that introducing deal while government pay guidance is under judicial review is “an insult to staff”


    HMRC chief Jon Thompson reveals he faced death threats after setting out Brexit customs costs
    11 Oct 2018 Operational Delivery
    HMRC chief Jon Thompson reveals he faced death threats after setting out Brexit customs costs

    Thompson says that it is incumbent on civil servants to tell truth to power after speaking of personal impact of comments on Brexit


    Treasury refuses to calculate profits made by PFI investors
    10 Oct 2018 Operational Delivery
    Treasury refuses to calculate profits made by PFI investors

    Department says the calculation would require “significant time and investment” to calculate returns and would not be proportionate


    DfID investment profits could be funnelled into aid under reform plan
    10 Oct 2018 Operational Delivery
    DfID investment profits could be funnelled into aid under reform plan

    International development secretary Penny Mordaunt calls for ‘national conversation’ to promote private investment in aid as part of reset of DfID’s work


    HMRC insists it will be ready for no-deal Brexit following PAC concerns
    05 Oct 2018 Operational Delivery
    HMRC insists it will be ready for no-deal Brexit following PAC concerns

    “We have always said the timeline for implementing the Customs Declaration Service is tight," a spokesperson said


    Home Office perm sec Rutnam to face questions over Emergency Services Network delays
    03 Oct 2018 Operational Delivery
    Home Office perm sec Rutnam to face questions over Emergency Services Network delays

    PAC chair Meg Hillier says department has “very serious questions” to answer over delayed rollout of emergency communications system


    Government confirms end to free movement in Brexit migration plans
    02 Oct 2018 Operational Delivery
    Government confirms end to free movement in Brexit migration plans

    White paper expected later this year to set out details of plan to end free movement of people once the UK leaves the European Union


    Former civil service chief Kerslake ‘helping ready Labour’s next Queen’s Speech’
    01 Oct 2018 Operational Delivery
    Former civil service chief Kerslake ‘helping ready Labour’s next Queen’s Speech’

    Senior shadow cabinet figure Andrew Gwynne revealed his concerns about central government to deliver Labour’s policy platform


    Reform report lauds HMRC ‘smarter working’ progress
    28 Sep 2018 Operational Delivery
    Reform report lauds HMRC ‘smarter working’ progress

    But think tank warns the needs of staff rather than new technology should drive change


    Cabinet Office offloads stake in MyCSP for £8m
    27 Sep 2018 Operational Delivery
    Cabinet Office offloads stake in MyCSP for £8m

    Outsourcing firm now owns 75% of flagship 'mutual' civil service pensions administrator


    McDonnell to ‘reprogramme the Treasury’ to implement nationalisation plans
    25 Sep 2018 Operational Delivery
    McDonnell to ‘reprogramme the Treasury’ to implement nationalisation plans

    Shadow chancellor plans new Whitehall unit to develop plans for public and community ownership


    'Nobody took charge': DfT partly to blame for rail chaos, says regulator
    20 Sep 2018 Operational Delivery
    'Nobody took charge': DfT partly to blame for rail chaos, says regulator

    The transport secretary said the rail industry had "struggled to deliver" as he launched a major review ahead of the ORR's final report.


    MoJ rejects call for inquiry into Birmingham prison crisis
    19 Sep 2018 Operational Delivery
    MoJ rejects call for inquiry into Birmingham prison crisis

    “We already understand what happened at HMP Birmingham,” the justice secretary has said.


    Spending Review: IPA develops guidance for departments on how to get project funding
    17 Sep 2018 Operational Delivery
    Spending Review: IPA develops guidance for departments on how to get project funding

    Government’s project delivery chief on how departments and the Treasury are working to improve approval of major schemes ahead of 2019 review


    High staff turnover ‘leaves Treasury lacking skills to make Spending Review decisions’
    12 Sep 2018 Operational Delivery
    High staff turnover ‘leaves Treasury lacking skills to make Spending Review decisions’

    Brexit will make 2019 Spending Review more challenging for government, according to IfG


    DCMS funding to back 22 social impact bonds across England
    11 Sep 2018 Operational Delivery
    DCMS funding to back 22 social impact bonds across England

    £48m from the Life Chances Fund will help raise funds for social projects


    Document shows Treasury’s no-deal Brexit points
    06 Sep 2018 Operational Delivery
    Document shows Treasury’s no-deal Brexit points

    Paparazzi shot hints at Whitehall’s ‘Operation Yellowhammer’ contingency planning


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