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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Civil Service Awards 2025 shortlist announced
    22 Oct Operational Delivery

    Civil Service Awards 2025 shortlist announced

    Home Office is most-shortlisted department, with seven nominations at this year's 20th anniversary ceremony
    by Tevye Markson
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    23 Oct Operational Delivery
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    DWP staff indicate support for industrial action over 'unacceptable' pay
    15 Oct Operational Delivery
    DWP staff indicate support for industrial action over 'unacceptable' pay
    If delivery is the government's focus, stability is one of the best ways to deliver it
    09 Sep Operational Delivery
    If delivery is the government's focus, stability is one of the best ways to deliver it
    International Women’s Day: civil service launches consultation on priorities for gender equality
    08 Mar 2019 Operational Delivery
    International Women’s Day: civil service launches consultation on priorities for gender equality

    Whitehall gender champion and MHCLG perm sec Melanie Dawes launches drive to “ensure opportunities are available to women from all backgrounds”


    ‘Clear parallels with Windrush’ – concerns raised on EU settlement scheme reliance on digital
    06 Mar 2019 Operational Delivery
    ‘Clear parallels with Windrush’ – concerns raised on EU settlement scheme reliance on digital

    Lords urge Home Office to widen promotion and ensure EU citizens have physical documentation of status



     


    DWP to scrap benefit reassessments for disabled pensioners in welfare shake-up
    05 Mar 2019 Operational Delivery
    DWP to scrap benefit reassessments for disabled pensioners in welfare shake-up

    Work and pensions secretary Amber Rudd will set out plans to ensure that the benefits system is an ‘ally of disabled people’


    Home Office rolls out assisted digital support for EU settled status scheme
    01 Mar 2019 Operational Delivery
    Home Office rolls out assisted digital support for EU settled status scheme

    Department ramps up number of locations offering support with applications to about 150 – although Wales, Scotland, and Northern Ireland are comparatively poorly served


    HMRC urges businesses to up no-deal Brexit prep amid concerns warnings are falling flat
    28 Feb 2019 Operational Delivery
    HMRC urges businesses to up no-deal Brexit prep amid concerns warnings are falling flat

    Tax agency says only 17% of businesses have vital trading registration for no-deal Brexit 


    Government’s smart working trailblazers recognised at awards
    27 Feb 2019 Operational Delivery
    Government’s smart working trailblazers recognised at awards

    Cabinet Office minister Oliver Dowden hails nominees as examples for all of government as it works towards 2022 smart working target 


    One-third of crucial no-deal Brexit projects ‘not on track’
    27 Feb 2019 Operational Delivery
    One-third of crucial no-deal Brexit projects ‘not on track’

    Government highlights that communications urging businesses to prepare for no-deal are “not having the intended effect”


    HMRC to delay tax fines to free up staff for Brexit
    25 Feb 2019 Operational Delivery
    HMRC to delay tax fines to free up staff for Brexit

    Tax agency says that it expects an increase in call centre inquiries as the UK leaves the European Union


    New government rulebook ramps up scrutiny of outsourcing risks following Carillion collapse
    21 Feb 2019 Operational Delivery
    New government rulebook ramps up scrutiny of outsourcing risks following Carillion collapse

    Formal reform plan published as Serco chief says outsourcer has recovered from “dark night of the soul”


    MoJ to finally roll out GPS tagging system
    20 Feb 2019 Operational Delivery
    MoJ to finally roll out GPS tagging system

    Troubled eight-year project reaches fruition as technology is to be deployed nationwide in the coming months


    No deal Brexit planning: HMRC agrees to phase in entry summary declarations for goods after meeting suppliers
    20 Feb 2019 Operational Delivery
    No deal Brexit planning: HMRC agrees to phase in entry summary declarations for goods after meeting suppliers

    HMRC says the UK’s commitment to secure borders “will not change in the event of a no deal” despite temporary arrangements


    CMA gets £17m advance to keep Canary Wharf office move on track
    18 Feb 2019 Operational Delivery
    CMA gets £17m advance to keep Canary Wharf office move on track

    Watchdog is set to become latest government body to make east London move after funding advance


    Host of government departments and agencies nominated for smart working awards
    13 Feb 2019 Operational Delivery
    Host of government departments and agencies nominated for smart working awards

    Awards will recognise best practice in corporate leadership, workspaces, technology, culture and people, and smarter working together


    PCS to ballot DWP staff for strike action over ‘unmanageable’ Universal Credit workloads
    13 Feb 2019 Operational Delivery
    PCS to ballot DWP staff for strike action over ‘unmanageable’ Universal Credit workloads

    Union sets out five demands to cut workload of staff at Universal Credit service centres in Wolverhampton and Walsall


    Thompson confirms HMRC workplace culture review after report uncovered 'bullying and disrespect'
    13 Feb 2019 Operational Delivery
    Thompson confirms HMRC workplace culture review after report uncovered 'bullying and disrespect'

    Move comes after report by former John Lewis HR chief Laura Whyte concluded civil servants face both abusive and abrasive behaviour


    DWP admits Universal Credit rollout may have led to rise in food bank use
    12 Feb 2019 Operational Delivery
    DWP admits Universal Credit rollout may have led to rise in food bank use

    Work and pensions secretary Amber Rudd has acknowledged that rollout of benefit reform could have contributed to large increase but says government has made changes to improve reform


    HMRC pauses blockchain border work until after Brexit
    12 Feb 2019 Operational Delivery
    HMRC pauses blockchain border work until after Brexit

    Minister reveals that work is ‘deferred’ until after the UK leaves the EU


    Departments’ over-optimistic plans ‘not challenged enough by Treasury and Cabinet Office’
    08 Feb 2019 Operational Delivery
    Departments’ over-optimistic plans ‘not challenged enough by Treasury and Cabinet Office’

    Committee inquiry demands action plan to fill skills gaps and calls for Treasury to set out how public value frameworks will be rolled out in Spending Review


    From Haldane to a hundred: the Government Actuary’s Department marks its centenary
    06 Feb 2019 Operational Delivery
    From Haldane to a hundred: the Government Actuary’s Department marks its centenary

    Department kicks off a year of celebrations to mark 100 years since its creation


    Outsourcing firm Interserve agrees financial rescue plan
    06 Feb 2019 Operational Delivery
    Outsourcing firm Interserve agrees financial rescue plan

    Deal reached to reduce company’s debt burden following talks with lenders and the Cabinet Office


    DWP explores uses for robotics
    05 Feb 2019 Operational Delivery
    DWP explores uses for robotics

    Department seeks to engage with potential commercial partners


    HMRC to wave goods through UK ports without checks under no-deal Brexit
    05 Feb 2019 Operational Delivery
    HMRC to wave goods through UK ports without checks under no-deal Brexit

    Updated no-deal planning sets out temporary period where border checks could be lifted from next month


    ‘Swearing and mocking colleagues seemed unremarkable’: HMRC workplace abuse revealed
    04 Feb 2019 Operational Delivery
    ‘Swearing and mocking colleagues seemed unremarkable’: HMRC workplace abuse revealed

    Report author unable to find a single person in tax and benefits department who has confidence in the grievance process


    Home Office rejects call to name SRO for cross-Whitehall working on immigration
    01 Feb 2019 Operational Delivery
    Home Office rejects call to name SRO for cross-Whitehall working on immigration

    Watchdog slams departmental response as ‘looking to obscure’ systemic weaknesses in the border and immigration system


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