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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Civil Service Awards 2025 shortlist announced
    22 Oct Operational Delivery

    Civil Service Awards 2025 shortlist announced

    Home Office is most-shortlisted department, with seven nominations at this year's 20th anniversary ceremony
    by Tevye Markson
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    23 Oct Operational Delivery
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    DWP staff indicate support for industrial action over 'unacceptable' pay
    15 Oct Operational Delivery
    DWP staff indicate support for industrial action over 'unacceptable' pay
    If delivery is the government's focus, stability is one of the best ways to deliver it
    09 Sep Operational Delivery
    If delivery is the government's focus, stability is one of the best ways to deliver it
    Government to roll out higher pay for specialists in SCS
    15 May 2019 Operational Delivery
    Government to roll out higher pay for specialists in SCS

    Plan addresses the "oft cited issue of pay disparity between internally and externally recruited senior civil servants"


    Dawes challenged Brokenshire over £200m fire-safety bailout decision
    10 May 2019 Operational Delivery
    Dawes challenged Brokenshire over £200m fire-safety bailout decision

    Paying private-sector landlords to make their own buildings safe was against the principles of Managing Public Money, secretary of state was warned


    GOV.UK starts accepting Apple and Google Pay
    10 May 2019 Operational Delivery
    GOV.UK starts accepting Apple and Google Pay

    Citizens can now use biometrics to confirm payments


    DfT perm sec warned of ‘high likelihood’ of Brexit ferry payout before contract award
    09 May 2019 Operational Delivery
    DfT perm sec warned of ‘high likelihood’ of Brexit ferry payout before contract award

    NAO report also reveals the department considered it was unlikely to be able defend any action against it for breaching procurement rules


    HMRC deletes data of five million ‘voiceprints’ after ICO complaint
    07 May 2019 Operational Delivery
    HMRC deletes data of five million ‘voiceprints’ after ICO complaint

    Department gets rid of data where it did not have ‘explicit consent’ of users


    Weather report: exclusive interview with Met Office chief executive Penelope Endersby
    03 May 2019 Operational Delivery
    Weather report: exclusive interview with Met Office chief executive Penelope Endersby

    An explosives expert and the first woman to lead the Met Office, Penelope Endersby’s arrival at the much-loved weather service was a breath of fresh air. She tells Beckie Smith about being a mentor, climate change, and stepping out of the shadows


    DfT cancels no-deal ferry contracts following Brexit extension
    02 May 2019 Operational Delivery
    DfT cancels no-deal ferry contracts following Brexit extension

    Move comes as government at winds down emergency no-deal Brexit planning


    DWP ‘yet to prove it is up to the job of Universal Credit rollout’
    01 May 2019 Operational Delivery
    DWP ‘yet to prove it is up to the job of Universal Credit rollout’

    Benefit claimants at risk of 'destitution' if DWP fails to prepare for Universal Credit roll-out, MPs warn


    Citizens to get online system for HMRC complaints
    30 Apr 2019 Operational Delivery
    Citizens to get online system for HMRC complaints

    Department is to roll out ‘email or another form of secure digital channel’ to allow to the public to contact independent review entity


    Government scraps forced distribution performance management for SCS
    30 Apr 2019 Operational Delivery
    Government scraps forced distribution performance management for SCS

    Cabinet Office guidance means more civil servants could receive performance-related bonuses, says the FDA trade union


    Global top ranking for Whitehall prompts calls for pay boost
    26 Apr 2019 Operational Delivery
    Global top ranking for Whitehall prompts calls for pay boost

    Unions say staff behind “world’s best civil service” should get the reward they deserve


    UK civil service tops global league table
    25 Apr 2019 Operational Delivery
    UK civil service tops global league table

    Latest Oxford University ranking sees Whitehall rise to global top spot from fourth-best


    UK Export Finance chief gets ministerial direction for £1bn Iraq trade support
    24 Apr 2019 Operational Delivery
    UK Export Finance chief gets ministerial direction for £1bn Iraq trade support

    International trade secretary Liam Fox approves doubling of UKEF cover for exports despite warnings move would fall outside established risk framework


    Alexa joins the civil service: GDS expands use of voice recognition
    24 Apr 2019 Operational Delivery
    Alexa joins the civil service: GDS expands use of voice recognition

    More than 12,000 pieces of government information can now be accessed via smart speaker


    DfT faces call for rail franchise probe after bid details leak
    23 Apr 2019 Operational Delivery
    DfT faces call for rail franchise probe after bid details leak

    Stagecoach says that leak of its plans for East Midlands franchise requires further investigation


    Crossrail opening ‘could be delayed until 2021’
    18 Apr 2019 Operational Delivery
    Crossrail opening ‘could be delayed until 2021’

    Worst-case scenario timescale emerges after MPs voice doubts about official 2020 target


    Theresa May ‘has never had a viable plan for Brexit’, says former perm sec
    09 Apr 2019 Operational Delivery
    Theresa May ‘has never had a viable plan for Brexit’, says former perm sec

    Ex-FCO head says civil servants must not be scapegoated for ‘badly mishandled’ process


    Sedwill and Manzoni dismiss attacks on civil service as 'nonsense' in message of support
    02 Apr 2019 Operational Delivery
    Sedwill and Manzoni dismiss attacks on civil service as "nonsense" in message of support

    "We are proud of what you do," civil service chiefs say amid "unprecendented" challenges for officials


    Universal Credit applications will not pull through existing claimant data
    21 Mar 2019 Operational Delivery
    Universal Credit applications will not pull through existing claimant data

    DWP minister Justin Tomlinson claims department wants to ‘avoid transferring errors from legacy benefits’


    Troubled Families: Casey says evaluation proves government “absolutely right” to have backed programme
    20 Mar 2019 Operational Delivery
    Troubled Families: Casey says evaluation proves government “absolutely right” to have backed programme

    Government evaluation finds every £1 spent on the programme delivers £2.28 in economic benefits, with largest benefits for children at serious risk


    HMRC perm sec accused of ‘wilfully and deliberately’ evading questions on loan-charge suicide reports
    19 Mar 2019 Operational Delivery
    HMRC perm sec accused of ‘wilfully and deliberately’ evading questions on loan-charge suicide reports

    All party group of MPs says HMRC’s approach “is a direct cause of the acute anxiety and stress people subject to the loan charge are experiencing”


    Environment Agency staff to be balloted on pay strike
    15 Mar 2019 Operational Delivery
    Environment Agency staff to be balloted on pay strike

    Unison says 1.3% pay offer from EA had been “unsurprisingly and overwhelmingly” rejected by staff


    Businesses have to show they can improve society to win government contracts
    14 Mar 2019 Operational Delivery
    Businesses have to show they can improve society to win government contracts

    Tackling modern slavery, cyber security and climate change will help enterprises to secure a Whitehall contract


    EU settlement scheme: four new locations opened where EU citizens can verify their identity
    12 Mar 2019 Operational Delivery
    EU settlement scheme: four new locations opened where EU citizens can verify their identity

    West Midlands, North East and London get document-scanning boost as settled status scheme prepares for full rollout at the end of this month


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