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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    18 Mar Operational Delivery

    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens

    CSW visits Swansea for a wide-ranging conversation with the Driver and Vehicle Licensing Agency boss
    by Tevye Markson
    Good financial management is key to delivery – NAO boss
    10 Feb Operational Delivery
    Good financial management is key to delivery – NAO boss
    'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
    28 Jan Operational Delivery
    'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
    Survey finds 98% of Ofsted inspectors are overworked
    22 Jan Operational Delivery
    Survey finds 98% of Ofsted inspectors are overworked
    Disclosure and Barring Service names new chief
    03 Jun 2019 Operational Delivery
    Disclosure and Barring Service names new chief

    Troubled background-checking agency appoints local authority boss to top job


    Government seeks provider for employee benefits platform across civil service
    28 May 2019 Operational Delivery
    Government seeks provider for employee benefits platform across civil service

    CCS issues contract notice for £380m online system


    ONS loses deputy national statistician as hunt for new chief continues
    24 May 2019 Operational Delivery
    ONS loses deputy national statistician as hunt for new chief continues

    Heather Savory to join UN data body as hunt for new national statistician continues


    ‘Maybe Brexit should have been outsourced to him’: Peter Hennessy on Lord Levene’s memoirs
    24 May 2019 Operational Delivery
    ‘Maybe Brexit should have been outsourced to him’: Peter Hennessy on Lord Levene’s memoirs

    A vivid account by a meritocratic polymath, Lord Levene’s memoirs leave Peter Hennessy pondering why peacetime Britain produces so few ‘fixers’ of his calibre


    Defra seeks perm sec with understanding of EU rules and relationship with Ireland
    21 May 2019 Operational Delivery
    Defra seeks perm sec with understanding of EU rules and relationship with Ireland

    Job spec states that the candidate will be required to lead the shift from a policy department to a greater operational focus


    Home Office's development of settled status application system cost £63m
    20 May 2019 Operational Delivery
    Home Office's development of settled status application system cost £63m

    Minister reveals cost of building online service


    MoD insists lessons are being learned from failing Capita recruitment contract
    20 May 2019 Operational Delivery
    MoD insists lessons are being learned from failing Capita recruitment contract

    Department says Future Recruiting Programme will improve on “overly complex” predecessor scheme


    NAO flags staff shortages at Department for International Trade
    17 May 2019 Operational Delivery
    NAO flags staff shortages at Department for International Trade

    Watchdog notes progress with post-Brexit trade agreements as well as capacity issues


    Ministry of Justice to scrap probation reforms that failed after ‘breakneck speed’ implementation
    16 May 2019 Operational Delivery
    Ministry of Justice to scrap probation reforms that failed after ‘breakneck speed’ implementation

    Justice secretary David Gauke says his plans will create a “smarter justice system that reduces repeat crime”


    DWP staff to strike again over ‘intolerable’ Universal Credit workloads
    16 May 2019 Operational Delivery
    DWP staff to strike again over ‘intolerable’ Universal Credit workloads

    Workers set for two-day walkout as departmental managers are accused of dragging feet on recruitment


    Government to roll out higher pay for specialists in SCS
    15 May 2019 Operational Delivery
    Government to roll out higher pay for specialists in SCS

    Plan addresses the "oft cited issue of pay disparity between internally and externally recruited senior civil servants"


    Dawes challenged Brokenshire over £200m fire-safety bailout decision
    10 May 2019 Operational Delivery
    Dawes challenged Brokenshire over £200m fire-safety bailout decision

    Paying private-sector landlords to make their own buildings safe was against the principles of Managing Public Money, secretary of state was warned


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