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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition
    08 Jul Operational Delivery

    Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition

    Cabinet Office perm sec says the firm has so far missed seven of eight milestones in its transition to taking over the Civil Service Pension Scheme administration
    by Tevye Markson
    New chief exec named for Companies House
    25 Jul Operational Delivery
    New chief exec named for Companies House
    Home Office to set up cross-government team to monitor delivery of target to halve VAWG
    21 Jul Operational Delivery
    Home Office to set up cross-government team to monitor delivery of target to halve VAWG
    'Test-and-learn' squads to be sent to 10 areas across England
    16 Jul Operational Delivery
    'Test-and-learn' squads to be sent to 10 areas across England
    Home Office accused of 'over-promising' on new border checks system as 600,000 exit records lost
    29 Mar 2018 Operational Delivery
    Home Office accused of 'over-promising' on new border checks system as 600,000 exit records lost

    Chief inspector of borders and immigration says new exit checks system ‘severely hamstrung’


    NHS could be given multi-year funding deal ahead of Spending Review, PM hints
    28 Mar 2018 Operational Delivery
    NHS could be given multi-year funding deal ahead of Spending Review, PM hints

    Possibility of ten-year funding deal, hinted at in session with MPs, described as “the best possible Easter present for the health and social care system”


    ‘Don’t try to fake a connection’ – building support for policies requires genuine change
    28 Mar 2018 Operational Delivery
    ‘Don’t try to fake a connection’ – building support for policies requires genuine change

    A project aimed at measuring the legitimacy of government revealed some lessons for politicians and civil servants alike. Suzannah Brecknell considers how to improve the connection between the governing and governed


    Serco chief Rupert Soames urges civil servants to ask for more ministerial directions
    22 Mar 2018 Operational Delivery
    Serco chief Rupert Soames urges civil servants to ask for more ministerial directions

    Officials should seek formal directions when politicians set unrealistic timelines for commissioning, says boss of outsourcing giant


    HMRC explores use of AI for compliance and complex tax cases
    21 Mar 2018 Operational Delivery
    HMRC explores use of AI for compliance and complex tax cases

    Department insists automation drive is employee-led


    DWP redeploys 400 civil servants to check benefit claims amid widespread underpayments
    21 Mar 2018 Operational Delivery
    DWP redeploys 400 civil servants to check benefit claims amid widespread underpayments

    Department forced to check 300,000 claims after tribunal ruling on flaws in employment and support allowance


    MHCLG slammed for ‘assurances without substance’ after LEP governance failures
    16 Mar 2018 Operational Delivery
    MHCLG slammed for ‘assurances without substance’ after LEP governance failures

    MPs find that warnings of poor governance were not picked up for local enterprise partnership covering Greater Cambridge and Greater Peterborough


    Cabinet Office updates guidance on quango creation ahead of Brexit
    16 Mar 2018 Operational Delivery
    Cabinet Office updates guidance on quango creation ahead of Brexit

    Update of 2012 rules explicitly identifies new entities being created as part of the UK’s departure from the European Union


    Javid urged to appoint government commissioners to run crisis-hit county council
    15 Mar 2018 Operational Delivery
    Javid urged to appoint government commissioners to run crisis-hit county council

    Independent report says Northamptonshire has irreparably dysfunctional organisational structure and should be split up


    Brexit ‘has reversed staff cuts since 2010' in some departments
    13 Mar 2018 Operational Delivery
    Brexit ‘has reversed staff cuts since 2010' in some departments

    Total cost of government preparation for Brexit likely as high as £2bn in the current and next financial year, according to IfG analysis


    HM Passport Office bags customer service award
    08 Mar 2018 Operational Delivery
    HM Passport Office bags customer service award

    Home Office body gets stamp of approval for satisfaction strategy


    Foreign Office should have been ‘better prepared’ for Hurricane Irma, say MPs
    07 Mar 2018 Operational Delivery
    Foreign Office should have been ‘better prepared’ for Hurricane Irma, say MPs

    Foreign Affairs Committee argues FCO failed to do sufficient crisis planning despite Caribbean’s known vulnerability to hurricanes


    Acas staff urged to vote in favour of strike action
    05 Mar 2018 Operational Delivery
    Acas staff urged to vote in favour of strike action

    Workers at non-departmental public body could walk out over office closure and other changes


    Departments ‘prioritising’ no-deal borders planning for Brexit
    02 Mar 2018 Operational Delivery
    Departments ‘prioritising’ no-deal borders planning for Brexit

    Government refutes Public Accounts Committee suggestion it is being reckless on potential for hard exit from EU


    Departments 'raid £300m’ from Libor fines meant for army charities to plug shortfalls in their budgets
    28 Feb 2018 Operational Delivery
    Departments 'raid £300m’ from Libor fines meant for army charities to plug shortfalls in their budgets

    Cabinet ministers have dipped into a special pot set up by former chancellor George Osborne 


    Department for Transport ‘did not expect anything like’ number of strikes over driver-only trains
    27 Feb 2018 Operational Delivery
    Department for Transport ‘did not expect anything like’ number of strikes over driver-only trains

    Officials outlined changes to rail franchising and told MPs trade unions refused to engage over Govia Thameslink franchise


    Improved government commercial skills have hit outsourcers, says Serco chief
    23 Feb 2018 Operational Delivery
    Improved government commercial skills have hit outsourcers, says Serco chief

    Firm says bolstered transparency, a fair dealing ethos and more break-clauses should be introduced in wake of Carillion’s demise


    Whitehall leak: No 10 denies plans for ‘indefinite’ Brexit transition period
    22 Feb 2018 Operational Delivery
    Whitehall leak: No 10 denies plans for ‘indefinite’ Brexit transition period

    Government insists agreed transition will have an end date, ahead of a Brexit war Cabinet meeting in Chequers 


    HMRC chief Jon Thompson to head operation delivery profession
    20 Feb 2018 Operational Delivery
    HMRC chief Jon Thompson to head operation delivery profession

    Appointment means government’s biggest professional grouping will be one of only two headed up by a departmental perm sec


    DWP digital project to manage debts of up to 15 million citizens
    16 Feb 2018 Operational Delivery
    DWP digital project to manage debts of up to 15 million citizens

    Department plans ‘modernisation’ of its work to collect more than £1bn owed to the government each year


    MoJ accused of ‘misleading public’ on prison officer recruitment
    16 Feb 2018 Operational Delivery
    MoJ accused of ‘misleading public’ on prison officer recruitment

    Union says announcement of staffing milestone fails to acknowledge long-term headcount reductions


    MPs: Home Office ‘running out of time’ to recruit for Brexit
    14 Feb 2018 Operational Delivery
    MPs: Home Office ‘running out of time’ to recruit for Brexit

    Inquiry by MPs found immigration and border system already understaffed, with problems likely to be compounded by uncertainty over Brexit


    Work on post-Brexit migration register has 'barely begun'
    12 Feb 2018 Operational Delivery
    Work on post-Brexit migration register has 'barely begun'

    Report highlights the need for system to be in place before the UK leaves the European Union in May 2019


    Departments to get new freedoms on ‘highly specialist’ appointments
    12 Feb 2018 Operational Delivery
    Departments to get new freedoms on ‘highly specialist’ appointments

    Civil Service Commission eyes relaxation of competition rules if they are “unlikely to secure suitable appointees”


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