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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Operational Delivery Profession Awards winners announced
    24 Apr Operational Delivery

    Operational Delivery Profession Awards winners announced

    Team who made theory test booking system accessible to deaf people and HMRC official who transformed how the department approaches staff safety are among this year's winners
    by Tevye Markson
    Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
    23 Apr Operational Delivery
    Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
    MoJ announces funding for 1,300 extra probation officers
    20 Mar Operational Delivery
    MoJ announces funding for 1,300 extra probation officers
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    18 Mar Operational Delivery
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    Figures show MoJ rehabilitation providers miss payment-by-results targets
    26 Jan 2018 Operational Delivery
    Figures show MoJ rehabilitation providers miss payment-by-results targets

    Fewer than 10% of Community Rehabilitation Companies qualify for offender-reduction rewards


    Union: HMRC office closures plan risks undermining its support for Border Force
    23 Jan 2018 Operational Delivery
    Union: HMRC office closures plan risks undermining its support for Border Force

    PCS calls for pause in programme and more resources for HMRC as it plans for post-Brexit customs landscape


    Consultation launched on HM Courts & Tribunals Service’s latest building closure plan
    19 Jan 2018 Operational Delivery
    Consultation launched on HM Courts & Tribunals Service’s latest building closure plan

    Next stage in HMCTS modernisation programme could see eight closures


    Carillion collapse: MoJ perm sec Richard Heaton reveals department’s contingency planning
    18 Jan 2018 Operational Delivery
    Carillion collapse: MoJ perm sec Richard Heaton reveals department’s contingency planning

    MPs get update on outsourced prisons contract as Cabinet Office reports public services are being maintained


    RSS and UKSA award seeks to find the best use of official statistics
    17 Jan 2018 Operational Delivery
    RSS and UKSA award seeks to find the best use of official statistics

    Best practice in government statistics award renamed in honour of former RSS president Sir Harry Campion


    Carillion collapse: Cabinet Office sets out plans to maintain public services run by contractor
    15 Jan 2018 Operational Delivery
    Carillion collapse: Cabinet Office sets out plans to maintain public services run by contractor

    David Lidington said it would not have been responsible for the government to bail out the firm that works on rail projects as well as managing prisons and providing school meals


    Lack of flexibility in HMRC regional hub plan criticised by MPs in warning over ‘tough decisions’ ahead
    12 Jan 2018 Operational Delivery
    Lack of flexibility in HMRC regional hub plan criticised by MPs in warning over ‘tough decisions’ ahead

    Public Accounts Committee says that HMRC’s wide-ranging reform plans have been thrown into doubt by its extra Brexit workload


    Civil servants warned to expect more parliamentary requests to see policy papers after Brexit reports row
    12 Jan 2018 Operational Delivery
    Civil servants warned to expect more parliamentary requests to see policy papers after Brexit reports row

    Select committee chair Frank Field told DWP that he could not guarantee the universal credit reports he has obtained will remain confidential 


    Only one devolution deal sought in last financial year, government reveals
    11 Jan 2018 Operational Delivery
    Only one devolution deal sought in last financial year, government reveals

    Whitehall update on English devolution sets out details of devolved funding areas in 2016-17


    DfT denies government has given bailout to Virgin rail franchise
    09 Jan 2018 Operational Delivery
    DfT denies government has given bailout to Virgin rail franchise

    Transport department insists that franchise will continue to meet financial terms to 2020 and has paid more to Treasury than previous state-owned operator


    Communities and health departments renamed in government reshuffle
    09 Jan 2018 Operational Delivery
    Communities and health departments renamed in government reshuffle

    Prime minister announces rebranded Ministry of Housing, Communities and Local Government and Department of Health and Social Care 


    Whitehall collaboration creates streamlined procurement to open up government to SMEs
    08 Jan 2018 Operational Delivery
    Whitehall collaboration creates streamlined procurement to open up government to SMEs

    Reform hailed as evidence of One Team government approach to improving how Whitehall works


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