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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Operational Delivery Profession Awards winners announced
    24 Apr Operational Delivery

    Operational Delivery Profession Awards winners announced

    Team who made theory test booking system accessible to deaf people and HMRC official who transformed how the department approaches staff safety are among this year's winners
    by Tevye Markson
    Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
    23 Apr Operational Delivery
    Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
    MoJ announces funding for 1,300 extra probation officers
    20 Mar Operational Delivery
    MoJ announces funding for 1,300 extra probation officers
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    18 Mar Operational Delivery
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    Cabinet Office sets out plan to ‘rebuild trust’ in private providers after Carillion collapse
    25 Jun 2018 Operational Delivery
    Cabinet Office sets out plan to ‘rebuild trust’ in private providers after Carillion collapse

    David Lidington says the government is committed to using private organisations to deliver services, but acknowledges need for reform

     


    NAO and MPs need better understanding of welfare reforms, say civil servants
    25 Jun 2018 Operational Delivery
    NAO and MPs need better understanding of welfare reforms, say civil servants

    Civil servants think rank-and-file politicians need private briefings on Universal Credit implementation and other big changes 


    Only one civil servant reviewing 700 PFI projects for value for money, MPs reveal
    20 Jun 2018 Operational Delivery
    Only one civil servant reviewing 700 PFI projects for value for money, MPs reveal

    Public Accounts Committee warns changes to rules for successor PF2 projects risk repeating past mistakes


    ‘It can really bring to life the work we do’ – how the DWP got social media savvy
    20 Jun 2018 Operational Delivery
    ‘It can really bring to life the work we do’ – how the DWP got social media savvy

    Digital engagement leaders tell PublicTechnology about the department’s use of Twitter and LinkedIn to interact with citizens and potential and current employees


    Too late for DWP to reverse Universal Credit but it may never be value for money, says NAO
    15 Jun 2018 Operational Delivery
    Too late for DWP to reverse Universal Credit but it may never be value for money, says NAO

    Select committee chair accuses senior civil servants running reform of being in ‘La La Land’ as report says changes may never have intended benefits


    Civil service employment up 11,000 in last year
    13 Jun 2018 Operational Delivery
    Civil service employment up 11,000 in last year

    Government employment is now at the highest level since March 2015


    Government expects Brexit Irish border backstop will not be needed beyond 2021
    08 Jun 2018 Operational Delivery
    Government expects Brexit Irish border backstop will not be needed beyond 2021

    Paper published after reports Brexit secretary David Davis threatened to resign if no time limit was indicated


    Government started planning for Carillion collapse just 10 days after first warning
    07 Jun 2018 Operational Delivery
    Government started planning for Carillion collapse just 10 days after first warning

    NAO report reveals the firm made two requests for millions of pounds from government before it was liquidated, but both were denied


    Digital projects bear the brunt of HMRC reforms freeze to make space for Brexit
    06 Jun 2018 Operational Delivery
    Digital projects bear the brunt of HMRC reforms freeze to make space for Brexit

    Report confirms Jon Thompson’s comments to Civil Service World that elements of Making Tax Digital programme could be delayed as department creates room to take on Brexit work


    Jobcentre staff lack training to help domestic abuse victims claim Universal Credit
    30 May 2018 Operational Delivery
    Jobcentre staff lack training to help domestic abuse victims claim Universal Credit

    PCS union also warns that Jobcentre staff may be unable to spot warnings signs of domestic abuse due to skills shortages


    DfT becomes fourth department to ask for ministerial direction on Brexit spend
    29 May 2018 Operational Delivery
    DfT becomes fourth department to ask for ministerial direction on Brexit spend

    Perm sec Bernadette Kelly sought direction from transport secretary Chris Grayling over funds for new road haulage and trailer registration systems


    PM reiterates support for T-levels despite DfE perm sec’s delivery warning
    29 May 2018 Operational Delivery
    PM reiterates support for T-levels despite DfE perm sec’s delivery warning

    Theresa May says the introduction of new qualification is “the most significant reform to advanced technical education in 70 years” as first 52 providers are named


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