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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    If delivery is the government's focus, stability is one of the best ways to deliver it
    09 Sep Operational Delivery

    If delivery is the government's focus, stability is one of the best ways to deliver it

    What began as a week focused on delivery ended with a major cabinet reshuffle. But ministers need time to get up to speed and for every new appointment, there is a price to pay on delivery
    by Dave Penman
    DWP staff indicate support for industrial action over 'unacceptable' pay
    15 Oct Operational Delivery
    DWP staff indicate support for industrial action over 'unacceptable' pay
    Departing Land Registry chief Simon Hayes talks lockdown, hybrid working and fighting the perfect storm of staff shortages and record demand
    03 Sep Operational Delivery
    Departing Land Registry chief Simon Hayes talks lockdown, hybrid working and fighting the perfect storm of staff shortages and record demand
    New chief exec named for Companies House
    25 Jul Operational Delivery
    New chief exec named for Companies House
    MoD officials set to lend a hand with Brexit planning
    25 Jan 2017 Operational Delivery
    MoD officials set to lend a hand with Brexit planning

    Ministry of Defence perm sec Stephen Lovegrove offers "expertise" to DExEU as Whitehall readies for Brexit – but downplays impact of European Union departure on the MoD's own work


    Home Office urged to reassure emergency services on 'ambitious' network switch
    25 Jan 2017 Operational Delivery
    Home Office urged to reassure emergency services on "ambitious" network switch

    New report from cross-party group of MPs highlights risks to shake up of police, ambulance and fire service comms — but praises low leadership churn at the Home Office


    Serco chief: government saw it as “badge of pride” to transfer “massive” risk to outsourcers
    24 Jan 2017 Operational Delivery
    Serco chief: government saw it as “badge of pride” to transfer “massive” risk to outsourcers

    Boss of major outsourcing company says deliberate moves by government, as well as "foolishness" by suppliers, have put too much risk on shoulders of firms dealing with big public sector contracts


    David Davis: Old hands believe civil service can manage Brexit
    18 Jan 2017 Operational Delivery
    David Davis: Old hands believe civil service can manage Brexit

    Brexit secretary insists claims Whitehall doesn’t have the resourcing to cope with leaving the European Union are driven by officials keen to increase their departmental budgets​


    HMRC not going back to private sector for tax credit checks after Concentrix row
    17 Jan 2017 Operational Delivery
    HMRC not going back to private sector for tax credit checks after Concentrix row

    Comes after supplier Concentrix "consistently failed to achieve more than half of its performance targets" during first year of its tax credit checks contract


    DfE seeks higher education experts in BIS Sheffield 'u-turn”
    16 Jan 2017 Operational Delivery
    DfE seeks higher education experts in BIS Sheffield "u-turn”

    Recruitment drive looks to replace lost policy officers after former department’s relocation bid


    Treasury and HMRC urged to improve joint working in tax policy shake-up
    16 Jan 2017 Operational Delivery
    Treasury and HMRC urged to improve joint working in tax policy shake-up

    More pre-Budget consultation, the creation of a new Cabinet committee, and a tougher stance from Treasury perm secs feature on think tanks' wish list


    HMRC told to slow 'over-ambitious' digital plans
    16 Jan 2017 Operational Delivery
    HMRC told to slow "over-ambitious" digital plans

    Treasury Committee, chaired by Andrew Tyrie (pictured), questions tax authority's plans to make businesses keep digital records and produce quarterly updates


    Overhaul of regulators could save Treasury £500m a year, claims Cabinet Office review
    13 Jan 2017 Operational Delivery
    Overhaul of regulators could save Treasury £500m a year, claims Cabinet Office review

    Cabinet Office-commissioned study backs the “default presumption of full-cost recovery” for regulatory activities


    Civil service leaders to be grilled on 'institutional memory' at new academy
    12 Jan 2017 Operational Delivery
    Civil service leaders to be grilled on "institutional memory" at new academy

    Civil service chief people officer Rupert McNeil says leadership academy, launching later this year, will ask leaders to learn from successes and failures "of their peers and predecessors"


    Defiant NHS chief rejects government's health service funding claims
    12 Jan 2017 Operational Delivery
    Defiant NHS chief rejects government's health service funding claims

    Comments from NHS England chief executive prompt former Treasury permanent secretary Nick Macpherson to warn of a "bottomless pit" on health service funding


    HMRC chiefs say office closure programme will not 'fundamentally change' after bruising NAO report
    10 Jan 2017 Operational Delivery
    HMRC chiefs say office closure programme will not "fundamentally change" after bruising NAO report

    Internal message to HM Revenue & Customs staff – seen by CSW – acknowledges that its estate overhaul will save less than expected, but dismisses talk of a major rethink as "just wrong"


    Defra staff set for Marsham Street move as leases expire
    10 Jan 2017 Operational Delivery
    Defra staff set for Marsham Street move as leases expire

    Civil servants spread across three sites will share offices with the Home Office and DCLG by next year


    HMRC office closure plan will cost 22% more than estimated, says spending watchdog
    10 Jan 2017 Operational Delivery
    HMRC office closure plan will cost 22% more than estimated, says spending watchdog

    NAO chief says it is time for the department to “step back and consider” its estates strategy as HMRC acknowledges its plans to close most offices will take longer, cost more, and save less than expected


    Civil service pay: PCS calls for united push to end 1% cap
    09 Jan 2017 Operational Delivery
    Civil service pay: PCS calls for united push to end 1% cap

    Civil service’s biggest union says pressures flagged by FDA and Prospect in support of new pay deal also affect less senior workers


    Civil service pay: unions seek “negotiated multi-year settlement” amid Brexit row
    06 Jan 2017 Operational Delivery
    Civil service pay: unions seek “negotiated multi-year settlement” amid Brexit row

    Brexiteers react with fury to Senior Salaries Review Body submission that suggests implementing EU referendum result is pushing Whitehall to its limits


    Ministerial Code update scraps Maude's controversial EMOs
    23 Dec 2016 Operational Delivery
    Ministerial Code update scraps Maude's controversial EMOs

    Guidance refresh deletes entire section on creation of “Extended Ministerial Offices”


    Homes & Communities Agency hires council chief for top job
    22 Dec 2016 Operational Delivery
    Homes & Communities Agency hires council chief for top job

    Former Barnet and Haringey council CEO Nick Walkley set to take helm of delivery body


    Parole Board chief praises staff for cutting outstanding cases backlog
    16 Dec 2016 Operational Delivery
    Parole Board chief praises staff for cutting outstanding cases backlog

    But Howard League for Penal Reform says continued administrative delays are “simply unacceptable” for prisoners who remain locked up


    Chief medical officer Dame Sally Davies on tackling antimicrobial resistance – and being ousted from the kitchen on Christmas Day
    09 Dec 2016 Operational Delivery
    Chief medical officer Dame Sally Davies on tackling antimicrobial resistance – and being ousted from the kitchen on Christmas Day

    With the end of 2016 fast approaching, we asked the UK's top officials to look back at the year, outline their goals for 2017 – and shed some light on their festive favourites. Professor Dame Sally Davies, chief medical officer, takes part in our annual perm secs round-up...


    Civil service performance management set for major overhaul – full details and reaction
    07 Dec 2016 Operational Delivery
    Civil service performance management set for major overhaul – full details and reaction

    Unions claim victory as Cabinet Office briefs on major change to civil service performance management system introduced by Francis Maude, including axing of requirement for guided distribution. CSW has the full detail and reaction


    HMRC among those shifting Whitehall staff to Canary Wharf site
    07 Dec 2016 Operational Delivery
    HMRC among those shifting Whitehall staff to Canary Wharf site

    HMRC job ad says London Office will be moving to Canary Wharf as a "transitional site in summer 2017"


    HM Revenue & Customs gets new drubbing over Concentrix failures
    01 Dec 2016 Operational Delivery
    HM Revenue & Customs gets new drubbing over Concentrix failures

    MPs call on government to commission independent review into tax-credit compliance processes


    Department for Education urged to broaden focus from quantity to quality in apprenticeships drive
    30 Nov 2016 Operational Delivery
    Department for Education urged to broaden focus from quantity to quality in apprenticeships drive

    MPs say DfE must not focus solely on hitting target as it overhauls the UK's apprenticeships system


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