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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Operational Delivery Profession Awards winners announced
    24 Apr Operational Delivery

    Operational Delivery Profession Awards winners announced

    Team who made theory test booking system accessible to deaf people and HMRC official who transformed how the department approaches staff safety are among this year's winners
    by Tevye Markson
    Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
    23 Apr Operational Delivery
    Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
    MoJ announces funding for 1,300 extra probation officers
    20 Mar Operational Delivery
    MoJ announces funding for 1,300 extra probation officers
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    18 Mar Operational Delivery
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    “We’re a tax authority, not a software provider' – HMRC defends Making Tax Digital plans
    23 Feb 2017 Operational Delivery
    “We’re a tax authority, not a software provider" – HMRC defends Making Tax Digital plans

    House of Lords committee puts HMRC officials through their paces


    Former Treasury chief Lord Macpherson: don't leave Brexit to Whitehall's 'gifted amateurs'
    21 Feb 2017 Operational Delivery
    Former Treasury chief Lord Macpherson: don't leave Brexit to Whitehall's "gifted amateurs"

    Ex-Treasury perm sec challenges David Davis's claims about the civil service's readiness for Brexit, as his former colleague Lord O'Donnell warns of major task presented by Great Repeal Bill


    DWP urged to trial alternatives to benefit sanctions as MPs warn of limited evidence
    21 Feb 2017 Operational Delivery
    DWP urged to trial alternatives to benefit sanctions as MPs warn of limited evidence

    Public Accounts Committee says department still does not fully understand impact of benefit sanctions, and warns their use could have knock-on effects for other areas of government


    Incoming DIT perm sec Antonia Romeo seeks 'exceptional' chief operating officer to bolster top team
    20 Feb 2017 Operational Delivery
    Incoming DIT perm sec Antonia Romeo seeks "exceptional" chief operating officer to bolster top team

    COO, who can expect to earn up to £140,000, set to take a lead on new Brexit-focused department's HR, finance and estates strategy


    DWP recruits for brace of senior disability roles
    17 Feb 2017 Operational Delivery
    DWP recruits for brace of senior disability roles

    Department seeks Office for Disability Issues chief and deputy director for Disability Employment Strategy Directorate


    Gov't must learn the digital lessons from Universal Credit shambles, says Lord Freud
    10 Feb 2017 Operational Delivery
    Gov't must learn the digital lessons from Universal Credit shambles, says Lord Freud

    Former minister tells watchdog MPs Whitehall has made "bad mistakes" in outsourcing IT projects


    Justice secretary details National Offender Management Service changes
    09 Feb 2017 Operational Delivery
    Justice secretary details National Offender Management Service changes

    NOMS chief executive Michael Spurr to lead new HM Prison and Probation Service, which goes live from April 1


    DWP perm sec Robert Devereux defends Jobcentre closure plan: 'I'm not intending to lose staff in this process'
    07 Feb 2017 Operational Delivery
    DWP perm sec Robert Devereux defends Jobcentre closure plan: "I'm not intending to lose staff in this process"

    Department for Work and Pensions' top official tells MPs that his department "can't sit on an estate that's too big and not do something about it"


    Civil service urged to shift from 'hierarchy to self-management' as automation bites
    06 Feb 2017 Operational Delivery
    Civil service urged to shift from "hierarchy to self-management" as automation bites

    Reform think tank calls for rethink on civil service management style as it predicts more than 130,000 administrative-level civil service jobs could be automated in the next ten years


    HM Revenue & Customs to review 23,000 cases after axing Concentrix contract
    06 Feb 2017 Operational Delivery
    HM Revenue & Customs to review 23,000 cases after axing Concentrix contract

    HMRC confirms it will look again at tax credits withdrawn by the US contractor


    “Straightforward” Whitehall savings achieved, says Cabinet Office, as it claims £3bn in efficiencies
    03 Feb 2017 Operational Delivery
    “Straightforward” Whitehall savings achieved, says Cabinet Office, as it claims £3bn in efficiencies

    Fresh data flags more modest year-on-year savings, as Cabinet Office acknowledges that larger efficiencies "will only be achieved by total service transformation"


    Whitehall not planning to cut workload in wake of Brexit vote, says Sir Jeremy Heywood
    30 Jan 2017 Operational Delivery
    Whitehall not planning to cut workload in wake of Brexit vote, says Sir Jeremy Heywood

    Exclusive: Cabinet secretary tells CSW that Theresa May feels "very strongly that she and other ministers were elected on a Conservative Party manifesto that must still stand", as he stands by the decision to set up two new Brexit-focused departments


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