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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Unions slam Reform UK plans to oust perm secs and cut 68,500 jobs
    15 Dec 2025 Operational Delivery

    Unions slam Reform UK plans to oust perm secs and cut 68,500 jobs

    Party announces more details of civil service reform policies including weakening pensions in favour of higher bonuses, increasing office working and big cuts to policy profession
    by Tevye Markson
    Survey finds 98% of Ofsted inspectors are overworked
    22 Jan Operational Delivery
    Survey finds 98% of Ofsted inspectors are overworked
    DWP: PCS strike ballot over 'poverty pay' delayed
    07 Jan Operational Delivery
    DWP: PCS strike ballot over 'poverty pay' delayed
    DVSA appoints new chief exec amid driving test backlog crisis
    22 Dec 2025 Operational Delivery
    DVSA appoints new chief exec amid driving test backlog crisis
    Justice secretary details National Offender Management Service changes
    09 Feb 2017 Operational Delivery
    Justice secretary details National Offender Management Service changes

    NOMS chief executive Michael Spurr to lead new HM Prison and Probation Service, which goes live from April 1


    DWP perm sec Robert Devereux defends Jobcentre closure plan: 'I'm not intending to lose staff in this process'
    07 Feb 2017 Operational Delivery
    DWP perm sec Robert Devereux defends Jobcentre closure plan: "I'm not intending to lose staff in this process"

    Department for Work and Pensions' top official tells MPs that his department "can't sit on an estate that's too big and not do something about it"


    Civil service urged to shift from 'hierarchy to self-management' as automation bites
    06 Feb 2017 Operational Delivery
    Civil service urged to shift from "hierarchy to self-management" as automation bites

    Reform think tank calls for rethink on civil service management style as it predicts more than 130,000 administrative-level civil service jobs could be automated in the next ten years


    HM Revenue & Customs to review 23,000 cases after axing Concentrix contract
    06 Feb 2017 Operational Delivery
    HM Revenue & Customs to review 23,000 cases after axing Concentrix contract

    HMRC confirms it will look again at tax credits withdrawn by the US contractor


    “Straightforward” Whitehall savings achieved, says Cabinet Office, as it claims £3bn in efficiencies
    03 Feb 2017 Operational Delivery
    “Straightforward” Whitehall savings achieved, says Cabinet Office, as it claims £3bn in efficiencies

    Fresh data flags more modest year-on-year savings, as Cabinet Office acknowledges that larger efficiencies "will only be achieved by total service transformation"


    Whitehall not planning to cut workload in wake of Brexit vote, says Sir Jeremy Heywood
    30 Jan 2017 Operational Delivery
    Whitehall not planning to cut workload in wake of Brexit vote, says Sir Jeremy Heywood

    Exclusive: Cabinet secretary tells CSW that Theresa May feels "very strongly that she and other ministers were elected on a Conservative Party manifesto that must still stand", as he stands by the decision to set up two new Brexit-focused departments


    HS2 appoints new chief executive – on lower pay than his predecessor
    27 Jan 2017 Operational Delivery
    HS2 appoints new chief executive – on lower pay than his predecessor

    Mark Thurston to leave engineering consultancy giant CH2M for new £650k a-year role


    DWP unveils plans to shut 130-plus offices
    26 Jan 2017 Operational Delivery
    DWP unveils plans to shut 130-plus offices

    Estates strategy proposes opening five new large service centres and 50 shared-site operations


    HMRC office closures: loss of corporate memory a big risk, says chief Jon Thompson
    26 Jan 2017 Operational Delivery
    HMRC office closures: loss of corporate memory a big risk, says chief Jon Thompson

    HMRC chief says Building Our Future plans will save more than reported by the National Audit Office earlier this month, but admits keeping hold of local knowledge will be a challenge if staff cannot relocate


    MoD officials set to lend a hand with Brexit planning
    25 Jan 2017 Operational Delivery
    MoD officials set to lend a hand with Brexit planning

    Ministry of Defence perm sec Stephen Lovegrove offers "expertise" to DExEU as Whitehall readies for Brexit – but downplays impact of European Union departure on the MoD's own work


    Home Office urged to reassure emergency services on 'ambitious' network switch
    25 Jan 2017 Operational Delivery
    Home Office urged to reassure emergency services on "ambitious" network switch

    New report from cross-party group of MPs highlights risks to shake up of police, ambulance and fire service comms — but praises low leadership churn at the Home Office


    Serco chief: government saw it as “badge of pride” to transfer “massive” risk to outsourcers
    24 Jan 2017 Operational Delivery
    Serco chief: government saw it as “badge of pride” to transfer “massive” risk to outsourcers

    Boss of major outsourcing company says deliberate moves by government, as well as "foolishness" by suppliers, have put too much risk on shoulders of firms dealing with big public sector contracts


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