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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    The real test of the industrial strategy? Whole-of-government delivery
    02 Jul Operational Delivery

    The real test of the industrial strategy? Whole-of-government delivery

    Delivering the industrial strategy will require not just excellent civil service machinery but deliberate, sustained use of political capital to prioritise and unblock
    by Tera Allas
    NHS 10-year plan sets out blueprint for redesigned centre
    03 Jul Operational Delivery
    NHS 10-year plan sets out blueprint for redesigned centre
    SR25: MoJ gets funding injection for new prison places and probation services
    12 Jun Operational Delivery
    SR25: MoJ gets funding injection for new prison places and probation services
    MoJ sets up new probation and reoffending directorate
    02 Jun Operational Delivery
    MoJ sets up new probation and reoffending directorate
    New Cabinet Office code seeks to build 'trust and respect' between departments and agencies
    24 Feb 2017 Operational Delivery
    New Cabinet Office code seeks to build "trust and respect" between departments and agencies

    Civil service chief John Manzoni says good relationships between departments and their agencies are built on "trust, clarity of accountability" and a "shared understanding of purpose and outcomes"


    MPs launch fresh probe into Universal Credit
    23 Feb 2017 Operational Delivery
    MPs launch fresh probe into Universal Credit

    Select committee seeks feedback on payment delays, registration errors, and possible tweaks


    “We’re a tax authority, not a software provider' – HMRC defends Making Tax Digital plans
    23 Feb 2017 Operational Delivery
    “We’re a tax authority, not a software provider" – HMRC defends Making Tax Digital plans

    House of Lords committee puts HMRC officials through their paces


    Former Treasury chief Lord Macpherson: don't leave Brexit to Whitehall's 'gifted amateurs'
    21 Feb 2017 Operational Delivery
    Former Treasury chief Lord Macpherson: don't leave Brexit to Whitehall's "gifted amateurs"

    Ex-Treasury perm sec challenges David Davis's claims about the civil service's readiness for Brexit, as his former colleague Lord O'Donnell warns of major task presented by Great Repeal Bill


    DWP urged to trial alternatives to benefit sanctions as MPs warn of limited evidence
    21 Feb 2017 Operational Delivery
    DWP urged to trial alternatives to benefit sanctions as MPs warn of limited evidence

    Public Accounts Committee says department still does not fully understand impact of benefit sanctions, and warns their use could have knock-on effects for other areas of government


    Incoming DIT perm sec Antonia Romeo seeks 'exceptional' chief operating officer to bolster top team
    20 Feb 2017 Operational Delivery
    Incoming DIT perm sec Antonia Romeo seeks "exceptional" chief operating officer to bolster top team

    COO, who can expect to earn up to £140,000, set to take a lead on new Brexit-focused department's HR, finance and estates strategy


    DWP recruits for brace of senior disability roles
    17 Feb 2017 Operational Delivery
    DWP recruits for brace of senior disability roles

    Department seeks Office for Disability Issues chief and deputy director for Disability Employment Strategy Directorate


    Gov't must learn the digital lessons from Universal Credit shambles, says Lord Freud
    10 Feb 2017 Operational Delivery
    Gov't must learn the digital lessons from Universal Credit shambles, says Lord Freud

    Former minister tells watchdog MPs Whitehall has made "bad mistakes" in outsourcing IT projects


    Justice secretary details National Offender Management Service changes
    09 Feb 2017 Operational Delivery
    Justice secretary details National Offender Management Service changes

    NOMS chief executive Michael Spurr to lead new HM Prison and Probation Service, which goes live from April 1


    DWP perm sec Robert Devereux defends Jobcentre closure plan: 'I'm not intending to lose staff in this process'
    07 Feb 2017 Operational Delivery
    DWP perm sec Robert Devereux defends Jobcentre closure plan: "I'm not intending to lose staff in this process"

    Department for Work and Pensions' top official tells MPs that his department "can't sit on an estate that's too big and not do something about it"


    Civil service urged to shift from 'hierarchy to self-management' as automation bites
    06 Feb 2017 Operational Delivery
    Civil service urged to shift from "hierarchy to self-management" as automation bites

    Reform think tank calls for rethink on civil service management style as it predicts more than 130,000 administrative-level civil service jobs could be automated in the next ten years


    HM Revenue & Customs to review 23,000 cases after axing Concentrix contract
    06 Feb 2017 Operational Delivery
    HM Revenue & Customs to review 23,000 cases after axing Concentrix contract

    HMRC confirms it will look again at tax credits withdrawn by the US contractor


    “Straightforward” Whitehall savings achieved, says Cabinet Office, as it claims £3bn in efficiencies
    03 Feb 2017 Operational Delivery
    “Straightforward” Whitehall savings achieved, says Cabinet Office, as it claims £3bn in efficiencies

    Fresh data flags more modest year-on-year savings, as Cabinet Office acknowledges that larger efficiencies "will only be achieved by total service transformation"


    Whitehall not planning to cut workload in wake of Brexit vote, says Sir Jeremy Heywood
    30 Jan 2017 Operational Delivery
    Whitehall not planning to cut workload in wake of Brexit vote, says Sir Jeremy Heywood

    Exclusive: Cabinet secretary tells CSW that Theresa May feels "very strongly that she and other ministers were elected on a Conservative Party manifesto that must still stand", as he stands by the decision to set up two new Brexit-focused departments


    HS2 appoints new chief executive – on lower pay than his predecessor
    27 Jan 2017 Operational Delivery
    HS2 appoints new chief executive – on lower pay than his predecessor

    Mark Thurston to leave engineering consultancy giant CH2M for new £650k a-year role


    DWP unveils plans to shut 130-plus offices
    26 Jan 2017 Operational Delivery
    DWP unveils plans to shut 130-plus offices

    Estates strategy proposes opening five new large service centres and 50 shared-site operations


    HMRC office closures: loss of corporate memory a big risk, says chief Jon Thompson
    26 Jan 2017 Operational Delivery
    HMRC office closures: loss of corporate memory a big risk, says chief Jon Thompson

    HMRC chief says Building Our Future plans will save more than reported by the National Audit Office earlier this month, but admits keeping hold of local knowledge will be a challenge if staff cannot relocate


    MoD officials set to lend a hand with Brexit planning
    25 Jan 2017 Operational Delivery
    MoD officials set to lend a hand with Brexit planning

    Ministry of Defence perm sec Stephen Lovegrove offers "expertise" to DExEU as Whitehall readies for Brexit – but downplays impact of European Union departure on the MoD's own work


    Home Office urged to reassure emergency services on 'ambitious' network switch
    25 Jan 2017 Operational Delivery
    Home Office urged to reassure emergency services on "ambitious" network switch

    New report from cross-party group of MPs highlights risks to shake up of police, ambulance and fire service comms — but praises low leadership churn at the Home Office


    Serco chief: government saw it as “badge of pride” to transfer “massive” risk to outsourcers
    24 Jan 2017 Operational Delivery
    Serco chief: government saw it as “badge of pride” to transfer “massive” risk to outsourcers

    Boss of major outsourcing company says deliberate moves by government, as well as "foolishness" by suppliers, have put too much risk on shoulders of firms dealing with big public sector contracts


    David Davis: Old hands believe civil service can manage Brexit
    18 Jan 2017 Operational Delivery
    David Davis: Old hands believe civil service can manage Brexit

    Brexit secretary insists claims Whitehall doesn’t have the resourcing to cope with leaving the European Union are driven by officials keen to increase their departmental budgets​


    HMRC not going back to private sector for tax credit checks after Concentrix row
    17 Jan 2017 Operational Delivery
    HMRC not going back to private sector for tax credit checks after Concentrix row

    Comes after supplier Concentrix "consistently failed to achieve more than half of its performance targets" during first year of its tax credit checks contract


    DfE seeks higher education experts in BIS Sheffield 'u-turn”
    16 Jan 2017 Operational Delivery
    DfE seeks higher education experts in BIS Sheffield "u-turn”

    Recruitment drive looks to replace lost policy officers after former department’s relocation bid


    Treasury and HMRC urged to improve joint working in tax policy shake-up
    16 Jan 2017 Operational Delivery
    Treasury and HMRC urged to improve joint working in tax policy shake-up

    More pre-Budget consultation, the creation of a new Cabinet committee, and a tougher stance from Treasury perm secs feature on think tanks' wish list


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