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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition
    08 Jul Operational Delivery

    Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition

    Cabinet Office perm sec says the firm has so far missed seven of eight milestones in its transition to taking over the Civil Service Pension Scheme administration
    by Tevye Markson
    New chief exec named for Companies House
    25 Jul Operational Delivery
    New chief exec named for Companies House
    Home Office to set up cross-government team to monitor delivery of target to halve VAWG
    21 Jul Operational Delivery
    Home Office to set up cross-government team to monitor delivery of target to halve VAWG
    'Test-and-learn' squads to be sent to 10 areas across England
    16 Jul Operational Delivery
    'Test-and-learn' squads to be sent to 10 areas across England
    Budget 2017: Hammond accused of 'taking civil servants for granted' as he sticks to pre-Brexit cuts plans
    08 Mar 2017 Operational Delivery
    Budget 2017: Hammond accused of "taking civil servants for granted" as he sticks to pre-Brexit cuts plans

    Unions round on the chancellor as Budget sticks to George Osborne's 2015 departmental cuts plans in spite of Brexit vote


    Budget 2017: HMRC slows Making Tax Digital plan for smallest businesses
    08 Mar 2017 Operational Delivery
    Budget 2017: HMRC slows Making Tax Digital plan for smallest businesses

    One-year to the introduction of quarterly reporting announced after concern MPs on the Treasury committee


    Key Blair adviser picked to lead 'serious' civil service efficiency review
    06 Mar 2017 Operational Delivery
    Key Blair adviser picked to lead "serious" civil service efficiency review

    After decades of reviews aimed at driving down the civil service's running costs, Sir Michael Barber, former chief of Blair's delivery unit, is hailed by one Whitehall-watcher as "much less celebrity and much more focused on getting the job done"


    Experts team up to scrutinise Cabinet Office's new code for arm's-length bodies
    01 Mar 2017 Operational Delivery
    Experts team up to scrutinise Cabinet Office's new code for arm's-length bodies

    Public Chairs Forum, Association of Chief Executives and the Institute for Government will track progress on the Cabinet Office's bid to improve relationships between departments and ALBs


    New Cabinet Office code seeks to build 'trust and respect' between departments and agencies
    24 Feb 2017 Operational Delivery
    New Cabinet Office code seeks to build "trust and respect" between departments and agencies

    Civil service chief John Manzoni says good relationships between departments and their agencies are built on "trust, clarity of accountability" and a "shared understanding of purpose and outcomes"


    MPs launch fresh probe into Universal Credit
    23 Feb 2017 Operational Delivery
    MPs launch fresh probe into Universal Credit

    Select committee seeks feedback on payment delays, registration errors, and possible tweaks


    “We’re a tax authority, not a software provider' – HMRC defends Making Tax Digital plans
    23 Feb 2017 Operational Delivery
    “We’re a tax authority, not a software provider" – HMRC defends Making Tax Digital plans

    House of Lords committee puts HMRC officials through their paces


    Former Treasury chief Lord Macpherson: don't leave Brexit to Whitehall's 'gifted amateurs'
    21 Feb 2017 Operational Delivery
    Former Treasury chief Lord Macpherson: don't leave Brexit to Whitehall's "gifted amateurs"

    Ex-Treasury perm sec challenges David Davis's claims about the civil service's readiness for Brexit, as his former colleague Lord O'Donnell warns of major task presented by Great Repeal Bill


    DWP urged to trial alternatives to benefit sanctions as MPs warn of limited evidence
    21 Feb 2017 Operational Delivery
    DWP urged to trial alternatives to benefit sanctions as MPs warn of limited evidence

    Public Accounts Committee says department still does not fully understand impact of benefit sanctions, and warns their use could have knock-on effects for other areas of government


    Incoming DIT perm sec Antonia Romeo seeks 'exceptional' chief operating officer to bolster top team
    20 Feb 2017 Operational Delivery
    Incoming DIT perm sec Antonia Romeo seeks "exceptional" chief operating officer to bolster top team

    COO, who can expect to earn up to £140,000, set to take a lead on new Brexit-focused department's HR, finance and estates strategy


    DWP recruits for brace of senior disability roles
    17 Feb 2017 Operational Delivery
    DWP recruits for brace of senior disability roles

    Department seeks Office for Disability Issues chief and deputy director for Disability Employment Strategy Directorate


    Gov't must learn the digital lessons from Universal Credit shambles, says Lord Freud
    10 Feb 2017 Operational Delivery
    Gov't must learn the digital lessons from Universal Credit shambles, says Lord Freud

    Former minister tells watchdog MPs Whitehall has made "bad mistakes" in outsourcing IT projects


    Justice secretary details National Offender Management Service changes
    09 Feb 2017 Operational Delivery
    Justice secretary details National Offender Management Service changes

    NOMS chief executive Michael Spurr to lead new HM Prison and Probation Service, which goes live from April 1


    DWP perm sec Robert Devereux defends Jobcentre closure plan: 'I'm not intending to lose staff in this process'
    07 Feb 2017 Operational Delivery
    DWP perm sec Robert Devereux defends Jobcentre closure plan: "I'm not intending to lose staff in this process"

    Department for Work and Pensions' top official tells MPs that his department "can't sit on an estate that's too big and not do something about it"


    Civil service urged to shift from 'hierarchy to self-management' as automation bites
    06 Feb 2017 Operational Delivery
    Civil service urged to shift from "hierarchy to self-management" as automation bites

    Reform think tank calls for rethink on civil service management style as it predicts more than 130,000 administrative-level civil service jobs could be automated in the next ten years


    HM Revenue & Customs to review 23,000 cases after axing Concentrix contract
    06 Feb 2017 Operational Delivery
    HM Revenue & Customs to review 23,000 cases after axing Concentrix contract

    HMRC confirms it will look again at tax credits withdrawn by the US contractor


    “Straightforward” Whitehall savings achieved, says Cabinet Office, as it claims £3bn in efficiencies
    03 Feb 2017 Operational Delivery
    “Straightforward” Whitehall savings achieved, says Cabinet Office, as it claims £3bn in efficiencies

    Fresh data flags more modest year-on-year savings, as Cabinet Office acknowledges that larger efficiencies "will only be achieved by total service transformation"


    Whitehall not planning to cut workload in wake of Brexit vote, says Sir Jeremy Heywood
    30 Jan 2017 Operational Delivery
    Whitehall not planning to cut workload in wake of Brexit vote, says Sir Jeremy Heywood

    Exclusive: Cabinet secretary tells CSW that Theresa May feels "very strongly that she and other ministers were elected on a Conservative Party manifesto that must still stand", as he stands by the decision to set up two new Brexit-focused departments


    HS2 appoints new chief executive – on lower pay than his predecessor
    27 Jan 2017 Operational Delivery
    HS2 appoints new chief executive – on lower pay than his predecessor

    Mark Thurston to leave engineering consultancy giant CH2M for new £650k a-year role


    DWP unveils plans to shut 130-plus offices
    26 Jan 2017 Operational Delivery
    DWP unveils plans to shut 130-plus offices

    Estates strategy proposes opening five new large service centres and 50 shared-site operations


    HMRC office closures: loss of corporate memory a big risk, says chief Jon Thompson
    26 Jan 2017 Operational Delivery
    HMRC office closures: loss of corporate memory a big risk, says chief Jon Thompson

    HMRC chief says Building Our Future plans will save more than reported by the National Audit Office earlier this month, but admits keeping hold of local knowledge will be a challenge if staff cannot relocate


    MoD officials set to lend a hand with Brexit planning
    25 Jan 2017 Operational Delivery
    MoD officials set to lend a hand with Brexit planning

    Ministry of Defence perm sec Stephen Lovegrove offers "expertise" to DExEU as Whitehall readies for Brexit – but downplays impact of European Union departure on the MoD's own work


    Home Office urged to reassure emergency services on 'ambitious' network switch
    25 Jan 2017 Operational Delivery
    Home Office urged to reassure emergency services on "ambitious" network switch

    New report from cross-party group of MPs highlights risks to shake up of police, ambulance and fire service comms — but praises low leadership churn at the Home Office


    Serco chief: government saw it as “badge of pride” to transfer “massive” risk to outsourcers
    24 Jan 2017 Operational Delivery
    Serco chief: government saw it as “badge of pride” to transfer “massive” risk to outsourcers

    Boss of major outsourcing company says deliberate moves by government, as well as "foolishness" by suppliers, have put too much risk on shoulders of firms dealing with big public sector contracts


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