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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition
    08 Jul Operational Delivery

    Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition

    Cabinet Office perm sec says the firm has so far missed seven of eight milestones in its transition to taking over the Civil Service Pension Scheme administration
    by Tevye Markson
    New chief exec named for Companies House
    25 Jul Operational Delivery
    New chief exec named for Companies House
    Home Office to set up cross-government team to monitor delivery of target to halve VAWG
    21 Jul Operational Delivery
    Home Office to set up cross-government team to monitor delivery of target to halve VAWG
    'Test-and-learn' squads to be sent to 10 areas across England
    16 Jul Operational Delivery
    'Test-and-learn' squads to be sent to 10 areas across England
    Think tank makes argument for delivery units across government
    18 Jun 2024 Operational Delivery
    Think tank makes argument for delivery units across government
    Reform paper makes series of recommendations to tackle barriers to effective delivery
    Government must reduce size of the state or raise taxes, IFS warns
    10 Jun 2024 Operational Delivery
    Government must reduce size of the state or raise taxes, IFS warns
    The think tank has urged political parties to set out their plan
    I worked for Blair's Delivery Unit – trust me that the next government needs a new approach to reform
    06 Jun 2024 Operational Delivery
    I worked for Blair's Delivery Unit – trust me that the next government needs a new approach to reform
    Top-down targets simply don’t release the creativity and compassion in our public servants that all of us are going to depend on, writes a former perm sec
    'Current systems are deficient': HMRC warned over 'digital-by-default' approach
    04 Jun 2024 Operational Delivery
    'Current systems are deficient': HMRC warned over 'digital-by-default' approach
    Industry bodies say there is a "gap" between the availability of online tools and HMRC's perceptions of what taxpayers can actually do
    HMRC apologises for child benefit payment error
    04 Jun 2024 Operational Delivery
    HMRC apologises for child benefit payment error
    Processing error that delayed child benefit payments for 500,000 people now fixed, department says
    Power failure at Defra data centre caused ‘no significant border delays’, minister says
    30 May 2024 Operational Delivery
    Power failure at Defra data centre caused ‘no significant border delays’, minister says
    Outage of key government service for sharing data between agencies operating at UK border lasted four days
    Vetting better: how we turned around the UK Vetting Service
    24 May 2024 Operational Delivery
    Vetting better: how we turned around the UK Vetting Service
    Turning around UKSV from a failing, beleaguered service has been arduous but inspirational, says Trish Dreghorn
    Despite ministers' promises to tackle churn, the civil service whirligig keeps on spinning
    20 May 2024 Operational Delivery
    Despite ministers' promises to tackle churn, the civil service whirligig keeps on spinning
    IfG research has found a third of top officials have spent less than a year in their current post
    Post-Brexit border plan suffering from resourcing and oversight issues, NAO warns
    20 May 2024 Operational Delivery
    Post-Brexit border plan suffering from resourcing and oversight issues, NAO warns
    Watchdog says government's border plan lacks an integrated cross-government delivery plan, while programmes face resourcing uncertainty
    Second union to join G4S security-staff strike at DWP
    17 May 2024 Operational Delivery
    Second union to join G4S security-staff strike at DWP
    PCS members on DWP’s G4S contract vote to walk out after GMB strikes closed 70 jobcentres last week
    HMRC gets £51m to improve helplines as NAO finds customers are ‘being let down’
    16 May 2024 Operational Delivery
    HMRC gets £51m to improve helplines as NAO finds customers are ‘being let down’
    Reducing HMRC helpline staff too early in digitalisation drive has left holes in customer service, watchdog says
    DWP beats counter-fraud target by £50m
    14 May 2024 Operational Delivery
    DWP beats counter-fraud target by £50m
    Update confirms plan to use temporary staff to fill 2,500 roles reviewing Universal Credit claims
    DWP complaints climb
    07 May 2024 Operational Delivery
    DWP complaints climb
    Customer grievances submitted about department's businesses rise for second year in a row, figures show
    DWP 'faces disruption' as jobcentre security-staff strikes loom
    25 Apr 2024 Operational Delivery
    DWP 'faces disruption' as jobcentre security-staff strikes loom
    Union says members working on G4S contract need an uplift on National Living Wage
    Labour calls in heavy hitters to advise on 'modernising' HMRC
    11 Apr 2024 Operational Delivery
    Labour calls in heavy hitters to advise on 'modernising' HMRC
    Former HMRC perm sec Edward Troup is among expert panel that will also look at how to boost tax compliance
    We’re looking at public sector productivity the wrong way
    21 Mar 2024 Operational Delivery
    We’re looking at public sector productivity the wrong way
    The chancellor is hoping that his £3.4bn investment will unlock £35bn in productivity improvements. But will it?
    HMRC customer service levels at ‘all-time-low’, MPs warn
    28 Feb 2024 Operational Delivery
    HMRC customer service levels at ‘all-time-low’, MPs warn
    Report blames “conscious choices made by HMRC and HM Treasury” as call wait times jump up
    Cabinet Office 'probably tries to do too much', Chisholm tells MPs
    27 Feb 2024 Operational Delivery
    Cabinet Office 'probably tries to do too much', Chisholm tells MPs
    Outgoing perm sec acknowledges department's diverse operations can be a challenge
    Departments ‘must act now’ to prevent fraud in future emergencies
    08 Feb 2024 Operational Delivery
    Departments ‘must act now’ to prevent fraud in future emergencies
    “By the time an emergency has started, it is usually too late to take all the steps needed," NAO report warns
    ‘If you're not a bit anxious at that point, something's wrong’: Perm secs on setting up DSIT, DBT and DESNZ
    07 Feb 2024 Operational Delivery
    ‘If you're not a bit anxious at that point, something's wrong’: Perm secs on setting up DSIT, DBT and DESNZ
    A year on from the MOG changes that shocked us all, the three departments' perm secs reflect and share their priorities for the year ahead
    PCS calls off planned DVSA strike
    07 Feb 2024 Operational Delivery
    PCS calls off planned DVSA strike
    Union says it has reached an agreement with DVSA management after “intensive talks”
    DVSA staff to walk out over 'reckless' plan to clear test backlog
    30 Jan 2024 Operational Delivery
    DVSA staff to walk out over 'reckless' plan to clear test backlog
    Driver services recovery programme to cut down waiting times creates “significant safety risks”, PCS says
    Labour MP calls for arm's-length body review to avoid future Post Office scandal
    23 Jan 2024 Operational Delivery
    Labour MP calls for arm's-length body review to avoid future Post Office scandal
    Government should be "able to intervene more directly on occasions" in light of Horizon scandal, Kevan Jones says
    DWP's People Survey workload scores 'improving', perm sec says
    17 Jan 2024 Operational Delivery
    DWP's People Survey workload scores 'improving', perm sec says
    Figures follow testimonies describing “unbearable” pressures and “improper” staffing levels
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