'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
18 Mar Operational Delivery

'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens

CSW visits Swansea for a wide-ranging conversation with the Driver and Vehicle Licensing Agency boss
by Tevye Markson
MoJ announces funding for 1,300 extra probation officers
20 Mar Operational Delivery
MoJ announces funding for 1,300 extra probation officers
Good financial management is key to delivery – NAO boss
10 Feb Operational Delivery
Good financial management is key to delivery – NAO boss
'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
28 Jan Operational Delivery
'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
Benefits system 'exacerbating health conditions', DWP study finds
14 Oct 2024 Operational Delivery
Benefits system 'exacerbating health conditions', DWP study finds
Claimants described benefits application process as “physically and mentally exhausting” and say health assessments can "set back their wellbeing for days"
DWP hiring more caseworkers to tackle PIP review delays, minister says
03 Oct 2024 Operational Delivery
DWP hiring more caseworkers to tackle PIP review delays, minister says
Department has increased caseworker numbers by 5.5% in the last year amid benefits application backlog
Read the autumn 2024 issue of Civil Service World
18 Sep 2024 Operational Delivery
Read the autumn 2024 issue of Civil Service World
We look at government's green power goals and introduce you to the new ministers in each department
Sunak ignored police chiefs' warning to act on prisons crisis before election
10 Sep 2024 Operational Delivery
Sunak ignored police chiefs' warning to act on prisons crisis before election
Police bosses warned Sunak that “simply waiting for a new government to be formed after the election" to tackle the crisis would be "an unacceptable delay in mitigation”
Immigration watchdog seeks evidence on Border Force
28 Aug 2024 Operational Delivery
Immigration watchdog seeks evidence on Border Force
ICIBI invites people with “knowledge or first-hand experience of clandestine entry to the UK" to contribute to inspection
Defra launches rapid review of Environmental Improvement Plan
01 Aug 2024 Operational Delivery
Defra launches rapid review of Environmental Improvement Plan
Work on new strategy begins as watchdog says government is "off track" to meet the plan's goals to protect nature and public health
Reeves commits to spending review every two years
29 Jul 2024 Operational Delivery
Reeves commits to spending review every two years
Chancellor announces next spending review date and fiscal-planning reforms
McFadden announces resilience review following Covid Inquiry report
24 Jul 2024 Operational Delivery
McFadden announces resilience review following Covid Inquiry report
Cabinet Office minister says he will chair a cabinet committee on resilience to oversee the review
Covid Inquiry calls for 'fundamental reform' to civil emergency planning
18 Jul 2024 Operational Delivery
Covid Inquiry calls for 'fundamental reform' to civil emergency planning
Inquiry's module 1 report calls for "radical simplification" of processes and structures and a new statutory body
Climate advisers urge ministers to undo Sunak ‘damage’
18 Jul 2024 Operational Delivery
Climate advisers urge ministers to undo Sunak ‘damage’
Climate Change Committee also says climate adaptation “must become fundamental aspect of policymaking across all departments”
Senior Tory 'tremendously encouraged' by Labour's plans for delivery
12 Jul 2024 Operational Delivery
Senior Tory 'tremendously encouraged' by Labour's plans for delivery
Plus, IFS director hails Starmer's "remarkably experienced" ministerial team
No.10 promises to loosen control over England's regions
10 Jul 2024 Operational Delivery
No.10 promises to loosen control over England's regions
“For too long a Westminster government has tightly gripped control," Angela Rayner tells metro mayors