'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
18 Mar Operational Delivery

'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens

CSW visits Swansea for a wide-ranging conversation with the Driver and Vehicle Licensing Agency boss
by Tevye Markson
MoJ announces funding for 1,300 extra probation officers
20 Mar Operational Delivery
MoJ announces funding for 1,300 extra probation officers
Good financial management is key to delivery – NAO boss
10 Feb Operational Delivery
Good financial management is key to delivery – NAO boss
'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
28 Jan Operational Delivery
'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
Home Office empties Manston asylum centre after legal challenge
23 Nov 2022 Operational Delivery
Home Office empties Manston asylum centre after legal challenge
Detainee claimed centre was “overcrowded, unhygienic and unsafe” and Home Office violated rights not be arbitrarily detained
Read the November 2022 issue of Civil Service World
21 Nov 2022 Operational Delivery
Read the November 2022 issue of Civil Service World
This month's issue shines a light on science and innovation in the civil service – plus, the civil servants behind Operation Bridges and an exclusive interview with government's chief property officer
Manston asylum centre crisis 'not over', home secretary told
15 Nov 2022 Operational Delivery
Manston asylum centre crisis 'not over', home secretary told
People still sleeping on floors at "short-term" processing facility, Home Affairs Select Committee chair says after visit
PCS union: Civil service strikes will maximise disruption – but protect benefits claimants
15 Nov 2022 Operational Delivery
PCS union: Civil service strikes will maximise disruption – but protect benefits claimants
Cabinet Office walkouts could have government-wide impact, but union promises to tread carefully at DWP
Bridge builders: How civil servants helped the nation mourn Queen Elizabeth II
15 Nov 2022 Operational Delivery
Bridge builders: How civil servants helped the nation mourn Queen Elizabeth II
Operation Bridges included the organisation of national and international mourning for the UK’s longest-serving monarch, Queen Elizabeth II. Here, CSW hears from four of the many civil servants who worked on the operation
HMRC’s new complaints-management system will be ‘ready in weeks’
11 Nov 2022 Operational Delivery
HMRC’s new complaints-management system will be ‘ready in weeks’
Delayed CHART project on course for January delivery, tax-collection agency says
Cabinet Office pledges to ‘minimise’ impact of civil service strikes
11 Nov 2022 Operational Delivery
Cabinet Office pledges to ‘minimise’ impact of civil service strikes
Experience of Covid response "will help departments flex" to keep key services running
DWP accused of passing the buck for 'unacceptably high' benefits fraud
09 Nov 2022 Operational Delivery
DWP accused of passing the buck for 'unacceptably high' benefits fraud
PAC chair says DWP does not have plan to "get a grip" on the billions it is losing every year
Civil service has fat to cut but ministers must be smart about it, IfG says
04 Nov 2022 Operational Delivery
Civil service has fat to cut but ministers must be smart about it, IfG says
Report applauds demise of 20% headcount reduction target, but says policy profession “likely to feel the heat”
Home Office accused of 'failing at every turn' on migrant crisis
03 Nov 2022 Operational Delivery
Home Office accused of 'failing at every turn' on migrant crisis
Local authority leaders share safety concerns and criticise lack of consultation over location of immigration facilities
Civil service should shrink, but government should do less, top officials say
03 Nov 2022 Operational Delivery
Civil service should shrink, but government should do less, top officials say
Public sector have mixed views on scrapped 91,000 job-cuts plan but call for more "streamlined" government
With budgets stretched and workforces drained, government must decide what it can – and can't – deliver
03 Nov 2022 Operational Delivery
With budgets stretched and workforces drained, government must decide what it can – and can't – deliver
As the cost-of-living crisis bites, the public is divided on public spending – but bold reform is needed, not salami-slicing cuts