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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Civil Service Commission seeks more independence from Cabinet Office
    18 Apr Operational Delivery

    Civil Service Commission seeks more independence from Cabinet Office

    Gisela Stuart says the regulator has at times been "treated like a business unit of the Cabinet Office"
    by Tevye Markson
    'The border must continually evolve': How Border Force is tackling new threats
    01 Jun Operational Delivery
    'The border must continually evolve': How Border Force is tackling new threats
    DfT swerves call for DVLA strategic review
    01 Jun Operational Delivery
    DfT swerves call for DVLA strategic review
    ‘Dysfunctional’ FCDO systems left aid watchdog unable to recruit staff and pay contractors
    25 May Operational Delivery
    ‘Dysfunctional’ FCDO systems left aid watchdog unable to recruit staff and pay contractors
    DBS pares back contact-centre hours to cope with strike
    12 Aug 2022 Operational Delivery
    DBS pares back contact-centre hours to cope with strike
    Service warns of “disruption and delays” ahead of contract staff walk-out over pay
    Homes for Ukraine scheme faces 'crisis' as quarter of hosts plan to quit
    11 Aug 2022 Operational Delivery
    Homes for Ukraine scheme faces 'crisis' as quarter of hosts plan to quit
    Home Office accused of being "unprepared" for hosts to "claim their homes and lives back" as six-month point nears
    'Talking to angry customers can be challenging and you can end up taking it personally. But your job is to solve the query'
    02 Aug 2022 Operational Delivery
    'Talking to angry customers can be challenging and you can end up taking it personally. But your job is to solve the query'
    A huge diversity of people and roles make up the modern civil service. Ioana Sur shares what it's been like on the HMRC front line during the pandemic
    'You need to be professional, trustworthy, and tolerate long hours inside the abattoir': what it takes to be a meat hygiene inspector
    02 Aug 2022 Operational Delivery
    'You need to be professional, trustworthy, and tolerate long hours inside the abattoir': what it takes to be a meat hygiene inspector
    A huge diversity of people and roles make up the modern civil service. Stephen Holden was named the FSA’s Meat Hygiene Inspector of the Year for 2022. Here he reflects on 30 years ensuring meat is safe to eat and animal welfare is not compromised
    FCDO admits it has ‘fundamental lessons to learn’ from Afghan exit
    01 Aug 2022 Operational Delivery
    FCDO admits it has ‘fundamental lessons to learn’ from Afghan exit
    Department tells MPs last summer’s Kabul evacuation exposed crisis-response areas that “need improvement”
    Passport Office director rejects claims of toxic working culture
    22 Jul 2022 Operational Delivery
    Passport Office director rejects claims of toxic working culture
    Management and home working not to blame for passport delays, HMPO senior official adds
    Three ways defence organisations can deliver sustainably Partner Content
    14 Jun 2022 Operational Delivery
    Three ways defence organisations can deliver sustainably
    David Jones, PA Consulting's defence and security expert, outlines the crucial and practical steps defence organisations can take to make an impact, changing the public perception to see them as safety, security and justice guardians
    National resilience — a new approach Partner Content
    24 May 2022 Operational Delivery
    National resilience — a new approach
    We urgently need to address the misnomer that resilience costs money, says Caroline Field, PA Consulting's national resilience expert
    Ageing DWP IT 'stopped Sunak raising benefits to keep pace with inflation'
    10 May 2022 Operational Delivery
    Ageing DWP IT 'stopped Sunak raising benefits to keep pace with inflation'
    Reports claim chancellor was advised that payments of legacy benefits could only be increased once a year
    A strong foundation for national resilience Partner Content
    10 May 2022 Operational Delivery
    A strong foundation for national resilience
    Caroline Field, PA National Resilience expert, examines the key areas to focus on to capitalise on the opportunities to improve resilience across the country
    ‘Typical hostile environment treatment’ – Home Office leaves thousands of Turkish nationals waiting more than a year for visa decisions
    05 May 2022 Operational Delivery
    ‘Typical hostile environment treatment’ – Home Office leaves thousands of Turkish nationals waiting more than a year for visa decisions
    Applicants say they have been provided with little information on the processing delays that mean they cannot leave the UK – even for births or funerals – and struggle to prove their right to live and work in this country
    How public sector leaders can stop strategies becoming 'shelfware' Partner Content
    19 Apr 2022 Operational Delivery
    How public sector leaders can stop strategies becoming 'shelfware'
    Creating strategy is one challenge — delivering it is another. PA Consulting builds on its experience in the public and private sectors to shed light on a path to developing long-term public sector strategy
    Building the UK as a digital pioneer Partner Content
    05 Apr 2022 Operational Delivery
    Building the UK as a digital pioneer
    The successful delivery of the National Cyber Strategy requires government, industry and individuals to work together across markets to proactively share risk and opportunity, moving beyond passing risk across contractual boundaries towards collaboration
    A real shot in the arm: the highs, lows and lessons of delivering the Vaccines Programme
    29 Mar 2022 Operational Delivery
    A real shot in the arm: the highs, lows and lessons of delivering the Vaccines Programme
    In a bleak and challenging time, the breath-taking speed and success of the Covid-19 vaccine rollout provided much-needed hope across the country. Beckie Smith meets Antonia Williams and Leila Tavakoli, who worked on the programme, to discuss what they learned from this award-winning endeavour
    Read the March 2022 edition of Civil Service World
    17 Mar 2022 Operational Delivery
    Read the March 2022 edition of Civil Service World
    Defence Equipment & Support chief exec Sir Simon Bollom on the "pinnacle" of his 40-year career and experts reflect on cyber threats in this month's Security & Policing focus
    'There is something wrong with the way Whitehall does policy': Ex-DfE perm sec blasts ‘reality disconnect’
    08 Mar 2022 Operational Delivery
    'There is something wrong with the way Whitehall does policy': Ex-DfE perm sec blasts ‘reality disconnect’
    Jonathan Slater says policymakers should have frontline delivery experience and be rewarded for results on the ground
    EXCL: DWP exploring capability-based pay reform Exclusive
    08 Mar 2022 Operational Delivery
    EXCL: DWP exploring capability-based pay reform
    Department investigates pay models that would help it “grow in the marketplace as a place of choice for employees”
    Driver & Vehicle Standards Agency: creating a better experience for learner drivers to keep roads safe Partner Content
    08 Mar 2022 Operational Delivery
    Driver & Vehicle Standards Agency: creating a better experience for learner drivers to keep roads safe
    PA Consulting discusses its experience working with the DVSA to enhance its supply chain and customer experience
    'The most challenging summit anybody’s ever held': Cop26 COO Wasim Mir on last year's climate conference
    15 Feb 2022 Operational Delivery
    'The most challenging summit anybody’s ever held': Cop26 COO Wasim Mir on last year's climate conference
    Organising a climate summit amid a pandemic was a massive logistical and diplomatic undertaking. Wasim Mir takes us behind the scenes of Cop26
    WATCH: Steve Glass on the work of the Vaccine Taskforce and maintaining 'tenacity under pressure'
    28 Jan 2022 Operational Delivery
    WATCH: Steve Glass on the work of the Vaccine Taskforce and maintaining 'tenacity under pressure'
    The winner of the Cabinet Secretary's Outstanding Leader Award shares how the task force delivered Covid-19 vaccines under extraordinary circumstances and on a massive scale, and lessons for the future
    Read the January 2022 issue of Civil Service World
    24 Jan 2022 Operational Delivery
    Read the January 2022 issue of Civil Service World
    Featuring exclusive interviews with HMRC's second perm sec and Cop26's chief operating officer
    MPs to forcibly publish report on benefits system after ‘repeated obstruction’ from DWP
    17 Jan 2022 Operational Delivery
    MPs to forcibly publish report on benefits system after ‘repeated obstruction’ from DWP
    Work and pensions secretary Thérèse Coffey has repeatedly refused to publish the research
    A Differentiated Future Partner Content
    11 Jan 2022 Operational Delivery
    A Differentiated Future
    Five key themes have emerged from PA consulting's latest survey, pointing towards a very different Higher Education sector in years to come
    Poor evaluation means government ‘not learning from failure’, NAO head warns
    10 Jan 2022 Operational Delivery
    Poor evaluation means government ‘not learning from failure’, NAO head warns
    “Limited consequences” for failing to evaluate projects means too few public bodies are doing so, Gareth Davies says
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