EXCL: DWP civil servants describe ‘unbearable’ workloads amid ‘all-time low staffing’ levels Exclusive
04 Dec Operational Delivery

EXCL: DWP civil servants describe ‘unbearable’ workloads amid ‘all-time low staffing’ levels

Pressures causing Department for Work and Pensions officials to skip breaks, work long hours and "leave in droves" or take long-term sick leave
by Tevye Markson
Home Office vetoes MPs' request to attend immigration inspection
29 Nov Operational Delivery
Home Office vetoes MPs' request to attend immigration inspection
DWP 'too slow to fix mistakes' as it pays out £74m in disability-benefit arrears
01 Nov Operational Delivery
DWP 'too slow to fix mistakes' as it pays out £74m in disability-benefit arrears
Efficiency is a moral imperative – but there are few incentives in Whitehall to really do more for less
20 Oct Operational Delivery
Efficiency is a moral imperative – but there are few incentives in Whitehall to really do more for less
Manston asylum centre crisis 'not over', home secretary told
15 Nov 2022 Operational Delivery
Manston asylum centre crisis 'not over', home secretary told
People still sleeping on floors at "short-term" processing facility, Home Affairs Select Committee chair says after visit
PCS union: Civil service strikes will maximise disruption – but protect benefits claimants
15 Nov 2022 Operational Delivery
PCS union: Civil service strikes will maximise disruption – but protect benefits claimants
Cabinet Office walkouts could have government-wide impact, but union promises to tread carefully at DWP
Bridge builders: How civil servants helped the nation mourn Queen Elizabeth II
15 Nov 2022 Operational Delivery
Bridge builders: How civil servants helped the nation mourn Queen Elizabeth II
Operation Bridges included the organisation of national and international mourning for the UK’s longest-serving monarch, Queen Elizabeth II. Here, CSW hears from four of the many civil servants who worked on the operation
HMRC’s new complaints-management system will be ‘ready in weeks’
11 Nov 2022 Operational Delivery
HMRC’s new complaints-management system will be ‘ready in weeks’
Delayed CHART project on course for January delivery, tax-collection agency says
Cabinet Office pledges to ‘minimise’ impact of civil service strikes
11 Nov 2022 Operational Delivery
Cabinet Office pledges to ‘minimise’ impact of civil service strikes
Experience of Covid response "will help departments flex" to keep key services running
DWP accused of passing the buck for 'unacceptably high' benefits fraud
09 Nov 2022 Operational Delivery
DWP accused of passing the buck for 'unacceptably high' benefits fraud
PAC chair says DWP does not have plan to "get a grip" on the billions it is losing every year
Civil service has fat to cut but ministers must be smart about it, IfG says
04 Nov 2022 Operational Delivery
Civil service has fat to cut but ministers must be smart about it, IfG says
Report applauds demise of 20% headcount reduction target, but says policy profession “likely to feel the heat”
Home Office accused of 'failing at every turn' on migrant crisis
03 Nov 2022 Operational Delivery
Home Office accused of 'failing at every turn' on migrant crisis
Local authority leaders share safety concerns and criticise lack of consultation over location of immigration facilities
Civil service should shrink, but government should do less, top officials say
03 Nov 2022 Operational Delivery
Civil service should shrink, but government should do less, top officials say
Public sector have mixed views on scrapped 91,000 job-cuts plan but call for more "streamlined" government
With budgets stretched and workforces drained, government must decide what it can – and can't – deliver
03 Nov 2022 Operational Delivery
With budgets stretched and workforces drained, government must decide what it can – and can't – deliver
As the cost-of-living crisis bites, the public is divided on public spending – but bold reform is needed, not salami-slicing cuts
Departments under fire for ‘fragmented and ineffective’ net-zero work
03 Nov 2022 Operational Delivery
Departments under fire for ‘fragmented and ineffective’ net-zero work
MPs say government’s commitment to “lead by example” on combatting climate change is not being met
Opening the door to a better life: how government agencies are working together to reduce reoffending
02 Nov 2022 Operational Delivery
Opening the door to a better life: how government agencies are working together to reduce reoffending
Like many complex issues, reducing reoffending is a challenge that can get caught in the web of organisational boundaries. But with focused, collaborative work, positive change can happen. Jess Bowie speaks to officials working together through the Reducing Reoffending Board and finds out how they build common goals, line up their budgets – and why they still value their own departments
Home Office told to 'get a grip' on Manston asylum centre
02 Nov 2022 Operational Delivery
Home Office told to 'get a grip' on Manston asylum centre
Watchdog's report reveals litany of problems at processing centre as minister says asylum system 'will not be fixed overnight'
Home Office under pressure over 'wretched' conditions at Manston asylum centre
31 Oct 2022 Operational Delivery
Home Office under pressure over 'wretched' conditions at Manston asylum centre
Immigration watchdog said he was "speechless" after visiting centre that is at double its capacity
Home Office 'committed' to Rwanda deportation scheme as airline pulls out
21 Oct 2022 Operational Delivery
Home Office 'committed' to Rwanda deportation scheme as airline pulls out
Privilege Style says it "will not operate flights to Rwanda" after pressure from campaigners
Read the October 2022 issue of Civil Service World
19 Oct 2022 Operational Delivery
Read the October 2022 issue of Civil Service World
We delve into the complex issue of reducing reoffending and take a snapshot of today's civil service
No meaningful fat to cut from public service budgets, report warns
17 Oct 2022 Operational Delivery
No meaningful fat to cut from public service budgets, report warns
Performance tracker slams “lost decade for public services” amid predicted department budget cuts
Ofgem apologises for slow response to MPs' letters amid energy crisis Exclusive
14 Oct 2022 Operational Delivery
Ofgem apologises for slow response to MPs' letters amid energy crisis
Regulator “working hard to fix” response time, while Passport Office, UKVI, Immigration Enforcement and Border Force fail to cope with deluge of correspondence
First ever government-wide complaints standards 'could be life changing'
12 Oct 2022 Operational Delivery
First ever government-wide complaints standards 'could be life changing'
"Trailblazer" departments have already adopted PHSO's standards, which aim to ensure complaints are "embraced"
'Money is tight': Foreign Office must cut spending, Cleverly warns
05 Oct 2022 Operational Delivery
'Money is tight': Foreign Office must cut spending, Cleverly warns
Foreign secretary says FCDO must "cut cloth" and deliver "on a tighter budget"
UK ranked No.5 in global public-services league table
03 Oct 2022 Operational Delivery
UK ranked No.5 in global public-services league table
United Arab Emirates is top performer in human-centred design analysis
'When winter comes, I don’t know how we'll cope': DWP staff struggle to pay for essentials amid cost-of-living crisis Exclusive
29 Sep 2022 Operational Delivery
'When winter comes, I don’t know how we'll cope': DWP staff struggle to pay for essentials amid cost-of-living crisis
Civil servants describe being "let down, seriously underpaid and undervalued" as they choose between basics and visit foodbanks
Team Truss’s top three themes already twisted into knots
28 Sep 2022 Operational Delivery
Team Truss’s top three themes already twisted into knots
The NHS, the energy crisis and the economy were would-be PM Truss's top priorities. But the Plan for Patients is underwhelming
Read the September 2022 issue of Civil Service World
27 Sep 2022 Operational Delivery
Read the September 2022 issue of Civil Service World
How is government managing its most innovative and high-risk projects? Plus, is wokery really a problem in the civil service?