Operational Delivery Profession Awards winners announced
24 Apr Operational Delivery

Operational Delivery Profession Awards winners announced

Team who made theory test booking system accessible to deaf people and HMRC official who transformed how the department approaches staff safety are among this year's winners
by Tevye Markson
Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
23 Apr Operational Delivery
Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
MoJ announces funding for 1,300 extra probation officers
20 Mar Operational Delivery
MoJ announces funding for 1,300 extra probation officers
'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
18 Mar Operational Delivery
'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
UK ranked No.5 in global public-services league table
03 Oct 2022 Operational Delivery
UK ranked No.5 in global public-services league table
United Arab Emirates is top performer in human-centred design analysis
'When winter comes, I don’t know how we'll cope': DWP staff struggle to pay for essentials amid cost-of-living crisis Exclusive
29 Sep 2022 Operational Delivery
'When winter comes, I don’t know how we'll cope': DWP staff struggle to pay for essentials amid cost-of-living crisis
Civil servants describe being "let down, seriously underpaid and undervalued" as they choose between basics and visit foodbanks
Team Truss’s top three themes already twisted into knots
28 Sep 2022 Operational Delivery
Team Truss’s top three themes already twisted into knots
The NHS, the energy crisis and the economy were would-be PM Truss's top priorities. But the Plan for Patients is underwhelming
Read the September 2022 issue of Civil Service World
27 Sep 2022 Operational Delivery
Read the September 2022 issue of Civil Service World
How is government managing its most innovative and high-risk projects? Plus, is wokery really a problem in the civil service?
Rather than 'fixing' the NHS, we need to radically rethink our approach to health
23 Sep 2022 Operational Delivery
Rather than 'fixing' the NHS, we need to radically rethink our approach to health
To create a health system fit for the future, practitioners and policymakers need to start asking the right questions
HMCTS pauses IT system rollout in attempt to resolve union dispute
22 Sep 2022 Operational Delivery
HMCTS pauses IT system rollout in attempt to resolve union dispute
Common Platform pause is “a reasonable first step", says PCS union, which had planned strikes
Truss ‘must not scrap Outcome Delivery Plans’
15 Sep 2022 Operational Delivery
Truss ‘must not scrap Outcome Delivery Plans’
Monitoring system will be crucial for keeping track of departments’ progress over next two years, says Institute for Government
DBS pares back contact-centre hours to cope with strike
12 Aug 2022 Operational Delivery
DBS pares back contact-centre hours to cope with strike
Service warns of “disruption and delays” ahead of contract staff walk-out over pay
Homes for Ukraine scheme faces 'crisis' as quarter of hosts plan to quit
11 Aug 2022 Operational Delivery
Homes for Ukraine scheme faces 'crisis' as quarter of hosts plan to quit
Home Office accused of being "unprepared" for hosts to "claim their homes and lives back" as six-month point nears
'Talking to angry customers can be challenging and you can end up taking it personally. But your job is to solve the query'
02 Aug 2022 Operational Delivery
'Talking to angry customers can be challenging and you can end up taking it personally. But your job is to solve the query'
A huge diversity of people and roles make up the modern civil service. Ioana Sur shares what it's been like on the HMRC front line during the pandemic
'You need to be professional, trustworthy, and tolerate long hours inside the abattoir': what it takes to be a meat hygiene inspector
02 Aug 2022 Operational Delivery
'You need to be professional, trustworthy, and tolerate long hours inside the abattoir': what it takes to be a meat hygiene inspector
A huge diversity of people and roles make up the modern civil service. Stephen Holden was named the FSA’s Meat Hygiene Inspector of the Year for 2022. Here he reflects on 30 years ensuring meat is safe to eat and animal welfare is not compromised
FCDO admits it has ‘fundamental lessons to learn’ from Afghan exit
01 Aug 2022 Operational Delivery
FCDO admits it has ‘fundamental lessons to learn’ from Afghan exit
Department tells MPs last summer’s Kabul evacuation exposed crisis-response areas that “need improvement”