Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition
08 Jul Operational Delivery

Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition

Cabinet Office perm sec says the firm has so far missed seven of eight milestones in its transition to taking over the Civil Service Pension Scheme administration
by Tevye Markson
New chief exec named for Companies House
25 Jul Operational Delivery
New chief exec named for Companies House
Home Office to set up cross-government team to monitor delivery of target to halve VAWG
21 Jul Operational Delivery
Home Office to set up cross-government team to monitor delivery of target to halve VAWG
'Test-and-learn' squads to be sent to 10 areas across England
16 Jul Operational Delivery
'Test-and-learn' squads to be sent to 10 areas across England
DVLA staff set for further strike dates
07 Feb 2023 Operational Delivery
DVLA staff set for further strike dates
PCS members working on drivers’ medical issues plan six-day walkout at end of this month
Nick Timothy reviewing Home Office 'structures and systems'
30 Jan 2023 Operational Delivery
Nick Timothy reviewing Home Office 'structures and systems'
Theresa May's former adviser is working as an independent consultant at the department
Eyes on the prize: How to improve civil service delivery
20 Jan 2023 Operational Delivery
Eyes on the prize: How to improve civil service delivery
With big savings and a better citizen experience up for grabs, the NAO’s Alec Steel offers practical advice on using information to improve service delivery
Vetting service failures ‘putting national security work at risk’
19 Jan 2023 Operational Delivery
Vetting service failures ‘putting national security work at risk’
Watchdog says it is “essential” that Cabinet Office sets clear route to reform to get service back on track
Frontline officials to be trained to identify signs of economic abuse
16 Jan 2023 Operational Delivery
Frontline officials to be trained to identify signs of economic abuse
Civil servants in HMRC, DWP and elsewhere will be given toolkit to help identify victims and offer support
HMRC not deploying enough staff to tackle £42bn tax gap, MPs say
12 Jan 2023 Operational Delivery
HMRC not deploying enough staff to tackle £42bn tax gap, MPs say
"Eye-watering" sum owed in unpaid taxes could have helped fill "public spending black hole", PAC says
DfT explores virtual queues to manage Dover lorry gridlock
05 Jan 2023 Operational Delivery
DfT explores virtual queues to manage Dover lorry gridlock
Department to lead project looking at potential use of tech in avoiding 20-mile backlogs of vehicles
Tom Scholar named in New Year Honours – plus all the civil servants that made the 2023 list
03 Jan 2023 Operational Delivery
Tom Scholar named in New Year Honours – plus all the civil servants that made the 2023 list
Home Office perm sec Matthew Rycroft and Treasury second perm sec Cat Little named alongside former Treasury chief
For the Scottish Government, 2022 was about making progress together in hard times
22 Dec 2022 Operational Delivery
For the Scottish Government, 2022 was about making progress together in hard times
After becoming perm sec this year, JP Marks talks about the importance of living civil organisational values
'I want to build a truly inclusive culture across the ONS': Sir Ian Diamond's hopes for 2023
21 Dec 2022 Operational Delivery
'I want to build a truly inclusive culture across the ONS': Sir Ian Diamond's hopes for 2023
Enabling more frequent population statistics and fostering greater diversity in the Office for National Statistics are twin priorities for the national statistician
Helping hands: Peter Schofield on a year of delivering for people in need
20 Dec 2022 Operational Delivery
Helping hands: Peter Schofield on a year of delivering for people in need
The Department for Work and Pensions perm sec tells CSW of his pride in the professionalism and commitment of staff
'Our inspectors have been clear-eyed about standards, while recognising the impact of Covid': What made Ofsted's Amanda Spielman proud in 2022
20 Dec 2022 Operational Delivery
'Our inspectors have been clear-eyed about standards, while recognising the impact of Covid': What made Ofsted's Amanda Spielman proud in 2022
Resource constraints and cost-of-living concerns will affect all the sectors Ofsted oversees next year, the chief inspector predicts 
DfT boss Bernadette Kelly: ‘I could write a book on the journey to opening Crossrail – but I always believed it would come good in the end’
19 Dec 2022 Operational Delivery
DfT boss Bernadette Kelly: ‘I could write a book on the journey to opening Crossrail – but I always believed it would come good in the end’
It was “pleasing and poignant” that the Elizabeth Line opened in time for the Queen to open it, the Department for Transport perm sec writes
Departments set to be billed millions for armed forces strike cover
16 Dec 2022 Operational Delivery
Departments set to be billed millions for armed forces strike cover
Military personnel for Border Force, NHS and other strikes will cost roughly £4,000 a week per soldier
Antonia Romeo on delivering a ‘game changer for victims’ and balancing the MoJ's competing priorities
16 Dec 2022 Operational Delivery
Antonia Romeo on delivering a ‘game changer for victims’ and balancing the MoJ's competing priorities
Inflationary pressures will continue in 2023, but the Ministry of Justice has made some great strides forward 
'I am impressed at colleagues’ resilience, but 2023 is unlikely to bring much respite': Chris Whitty’s New Year predictions
16 Dec 2022 Operational Delivery
'I am impressed at colleagues’ resilience, but 2023 is unlikely to bring much respite': Chris Whitty’s New Year predictions
England’s chief medical officer praises health workers and civil servants, but warns winter will be tough
'The biggest challenge for 2023? Tempering my ambition in the face of reality’: FSA’s Emily Miles looks ahead
15 Dec 2022 Operational Delivery
'The biggest challenge for 2023? Tempering my ambition in the face of reality’: FSA’s Emily Miles looks ahead
There’s always more the Food Standards Agency could do, but it must first deal with its most pressing priorities, its chief exec says
Angela MacDonald shares HMRC's 2022 highlights – including capturing Britain’s most wanted woman
15 Dec 2022 Operational Delivery
Angela MacDonald shares HMRC's 2022 highlights – including capturing Britain’s most wanted woman
The tax agency’s second perm sec contemplates the careful and compassionate leadership that will be required to prepare for the challenges of 2023
Civil Service Awards 2022 winners revealed
09 Dec 2022 Operational Delivery
Civil Service Awards 2022 winners revealed
See the awards list in full
FCDO to step up aid scrutiny as minister admits UK 'not a development superpower'
08 Dec 2022 Operational Delivery
FCDO to step up aid scrutiny as minister admits UK 'not a development superpower'
Development minister also planning restructure which could include new second perm sec
Civil service strikes: Border Force to strike at six airports over Christmas
08 Dec 2022 Operational Delivery
Civil service strikes: Border Force to strike at six airports over Christmas
A thousand passport-checking officials are set to go on strike for eight days, PCS has announced
From the streets, to prison, to working in the civil service
06 Dec 2022 Operational Delivery
From the streets, to prison, to working in the civil service
An official shares her remarkable and harrowing life story, and explains how she now uses her experiences to help improve government policy
DWP staff to strike over festive period
05 Dec 2022 Operational Delivery
DWP staff to strike over festive period
Strike over pay and conditions comes after reports of DWP officials using foodbanks amid cost-of-living crisis
Will the Autumn Statement’s short-term focus sideline longer-term outcomes for public services?
01 Dec 2022 Operational Delivery
Will the Autumn Statement’s short-term focus sideline longer-term outcomes for public services?
Public services may well have passed their tipping point, and short-term firefighting is clearly not the way back