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    Operational Delivery

    Sponsored by PA Consulting
    View sponsor hub
    Priorities for every department and new FCDO and Treasury hubs: what the Spending Review means for the civil service
    25 Nov 2020 Operational Delivery

    Priorities for every department and new FCDO and Treasury hubs: what the Spending Review means for the civil service

    What are your department’s new priorities?
    by Richard Johnstone
    Less ‘just in time’, more ‘just in case’: How government can be a better customer when the next crisis hits
    16 Dec 2020 Operational Delivery
    Less ‘just in time’, more ‘just in case’: How government can be a better customer when the next crisis hits
    Cabinet Office publishes employee and supplier personal info in data breach
    29 Oct 2020 Operational Delivery
    Cabinet Office publishes employee and supplier personal info in data breach
    HM Land Registry offers £120k for digital chief to lead transformation
    26 Oct 2020 Operational Delivery
    HM Land Registry offers £120k for digital chief to lead transformation
    Senior civil servants to get 2% wage rise as public sector pay deals unveiled
    21 Jul 2020 Operational Delivery
    Senior civil servants to get 2% wage rise as public sector pay deals unveiled
    Government also confirms delegated grades will allow departments to make awards within 1.5%-2.5% range
    Southampton Primary Care: Empowering GP practices to transform primary care through analytics Sponsored
    20 Jul 2020 Operational Delivery
    Southampton Primary Care: Empowering GP practices to transform primary care through analytics
    There is a perfect storm happening in primary care, say PA Consulting. In this article they talk about how to combat the combination of pressures from shrinking budgets, aging populations and difficulty retaining talent.
    Inside HMRC’s coronavirus response: Jim Harra on how the furlough scheme was created in a month Exclusive
    17 Jul 2020 Operational Delivery
    Inside HMRC’s coronavirus response: Jim Harra on how the furlough scheme was created in a month
    In an exclusive interview, HMRC's chief executive reveals how the department set up some of the biggest schemes in government history in the middle of a global pandemic
    DWP trials new home-working scheme after 'ad-hoc' Covid arrangements
    15 Jul 2020 Operational Delivery
    DWP trials new home-working scheme after 'ad-hoc' Covid arrangements
    Splitting time between home and the office will let staff socially distance, department says
    Southampton Integrated Commissioning Unit: Giving more vulnerable people independence by transforming care technology Sponsored
    13 Jul 2020 Operational Delivery
    Southampton Integrated Commissioning Unit: Giving more vulnerable people independence by transforming care technology
    How can technology help vulnerable people live more independently? PA Consulting presents a case study of their work on the 'Connected Care' service.
    Gove reaffirms plans to move officials out of London amid report of new York hub
    13 Jul 2020 Operational Delivery
    Gove reaffirms plans to move officials out of London amid report of new York hub
    Senior officials already sizing up properties on Rightmove, according to The Times
    Universal Credit claims could cost government as much as the benefits it replaced, watchdog finds
    10 Jul 2020 Operational Delivery
    Universal Credit claims could cost government as much as the benefits it replaced, watchdog finds
    DWP must do more to support vulnerable claimants, NAO says in latest report
    Rishi Sunak unveils three-point coronavirus jobs recovery plan
    08 Jul 2020 Operational Delivery
    Rishi Sunak unveils three-point coronavirus jobs recovery plan
    DWP to get £1bn as part of plan to help people find jobs, create jobs and protect jobs
    Government to pay young people’s wages for six months under Treasury ‘Plan for Jobs’
    08 Jul 2020 Operational Delivery
    Government to pay young people’s wages for six months under Treasury ‘Plan for Jobs’
    Treasury also confirms it still plans to complete a comprehensive spending review to be completed this year despite coronavirus impact
    The Care Inspectorate: Introducing agile working to improve the complaints-handling process Sponsored
    06 Jul 2020 Operational Delivery
    The Care Inspectorate: Introducing agile working to improve the complaints-handling process
    PA Consulting on why an agile system for handling complaints means better care for employees and complainants alike
    DWP set to double number of work coaches as government prepares for Covid redundancies
    06 Jul 2020 Operational Delivery
    DWP set to double number of work coaches as government prepares for Covid redundancies
    Move set to be included in a package of measures announced by chancellor Rishi Sunak this week
    DWP to overhaul complaints procedure
    02 Jul 2020 Operational Delivery
    DWP to overhaul complaints procedure
    "Non-priority" complaints will result in letters to "manage customers' expectations", department says
    National security leaders must be bold and move fast to realise an integrated approach. Here’s how to do it. Sponsored
    01 Jul 2020 Operational Delivery
    National security leaders must be bold and move fast to realise an integrated approach. Here’s how to do it.
    PA Consulting argue that a forthcoming defence review is a singular opportunity for UK national security leaders
    Daily coronavirus press conferences scrapped after PM unveils easing of lockdown rules
    24 Jun 2020 Operational Delivery
    Daily coronavirus press conferences scrapped after PM unveils easing of lockdown rules

    “We’ll continue to hold press conferences to coincide with significant announcements," says No.10


    Pubs, restaurants, hotels and hairdressers to re-open as PM sets out lockdown easing
    23 Jun 2020 Operational Delivery
    Pubs, restaurants, hotels and hairdressers to re-open as PM sets out lockdown easing

    Boris Johnson says country’s “long hibernation is coming to an end”


    Explained: All the key changes to England's coronavirus lockdown announced by Boris Johnson
    23 Jun 2020 Operational Delivery
    Explained: All the key changes to England's coronavirus lockdown announced by Boris Johnson

    Boris Johnson has announced a major relaxation of the coronavirus lockdown restrictions in England. But what are the details of the new plans and how will it impact on our day-to-day lives?


    NAO scrutiny 'generated £1.1bn in savings and better public services' in 2019
    23 Jun 2020 Operational Delivery
    NAO scrutiny 'generated £1.1bn in savings and better public services' in 2019

    Watchdog says every £1 it spends creates £16 of positive financial impact


    Coronavirus: DWP ‘must not ignore’ people claiming legacy benefits after Universal Credit boost
    22 Jun 2020 Operational Delivery
    Coronavirus: DWP ‘must not ignore’ people claiming legacy benefits after Universal Credit boost

    Recipients of benefits including jobseekers’ allowance and employment support allowance have “slipped down the list of priorities”, says committee chair


    DWP gets ministerial direction to breach spending limits in 'extraordinary circumstances' of Covid-19
    19 Jun 2020 Operational Delivery
    DWP gets ministerial direction to breach spending limits in 'extraordinary circumstances' of Covid-19

    Perm sec Peter Schofield asked sought approval for spending that might breach Treasury guidance on "regularity and propriety grounds"


    Renationalising outsourced services could improve quality and reliability, think tank says
    19 Jun 2020 Operational Delivery
    Renationalising outsourced services could improve quality and reliability, think tank says

    IfG report encouraging government to re-examine contracts comes as MoJ plans to bring probation services back in house


    More than 100 furloughed workers join civil service as volunteers to tackle Covid-19
    16 Jun 2020 Operational Delivery
    More than 100 furloughed workers join civil service as volunteers to tackle Covid-19

    Volunteers are ‘using their skills for the greater good’, chief people officer says


    UK ‘ditches plan’ for full post-Brexit border checks on EU goods
    12 Jun 2020 Operational Delivery
    UK ‘ditches plan’ for full post-Brexit border checks on EU goods

    Government reveals prime minister will hold talks with the leaders of EU institutions on the UK's future relationship with the bloc later this month


    DHSC social care task force to 'keep staff and residents safe'
    09 Jun 2020 Operational Delivery
    DHSC social care task force to 'keep staff and residents safe'

    Group will ensure care homes have the support they need to control this virus, health secretary says


    Scrapping DfID would undermine global Covid-19 fight, MPs warn Boris Johnson
    09 Jun 2020 Operational Delivery
    Scrapping DfID would undermine global Covid-19 fight, MPs warn Boris Johnson

    Report comes amid renewed speculation about possible merger with the Foreign Office after appointment of joint ministerial team


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