Operational Delivery Profession Awards winners announced
24 Apr Operational Delivery

Operational Delivery Profession Awards winners announced

Team who made theory test booking system accessible to deaf people and HMRC official who transformed how the department approaches staff safety are among this year's winners
by Tevye Markson
Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
23 Apr Operational Delivery
Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
MoJ announces funding for 1,300 extra probation officers
20 Mar Operational Delivery
MoJ announces funding for 1,300 extra probation officers
'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
18 Mar Operational Delivery
'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
Why is it so hard to sell an idea to government (even one that could make millions for the public purse)?
04 Apr 2025 Operational Delivery
Why is it so hard to sell an idea to government (even one that could make millions for the public purse)?
To an outsider, reaching the right civil servants with an idea that could revolutionise services or save money seems impossible
DWP’s work-coach shortage hits support for jobseekers
31 Mar 2025 Operational Delivery
DWP’s work-coach shortage hits support for jobseekers
National Audit Office says department should assess the impact of shortfall on current proposals for a new jobs and careers service
Spring Statement: HMRC gets £180m to help close tax gap
26 Mar 2025 Operational Delivery
Spring Statement: HMRC gets £180m to help close tax gap
Funding includes £100m to hire 500 additional compliance officers from next month
Spring Statement: DWP gets £400m to implement welfare cuts
26 Mar 2025 Operational Delivery
Spring Statement: DWP gets £400m to implement welfare cuts
Rachel Reeves confirms costing of reforms that will cut benefits including PIP and Universal Credit
DHSC set to launch voluntary-exit scheme as PM abolishes NHS England
13 Mar 2025 Operational Delivery
DHSC set to launch voluntary-exit scheme as PM abolishes NHS England
Acting perm sec Whitty outlines plans to cut staff as Starmer says NHS management will be brought "back into democratic control"
'We don't want a bigger state': Starmer outlines plans to cut civil service costs
13 Mar 2025 Operational Delivery
'We don't want a bigger state': Starmer outlines plans to cut civil service costs
PM says AI is a "golden opportunity" and says he will take on "vast arrays of quangos"
New DHSC delivery unit to 'bring a laser-like focus on reform'
07 Mar 2025 Operational Delivery
New DHSC delivery unit to 'bring a laser-like focus on reform'
Unit will "need access to expertise on delivering strategic and cultural change and policy development and delivery"
HMRC set to deliver £700m in efficiency savings this year
06 Mar 2025 Operational Delivery
HMRC set to deliver £700m in efficiency savings this year
In final PAC appearance, Jim Harra says customer services is "big area" where more efficiency savings can be found
MoJ not doing enough to tackle crown court backlogs, MPs say
05 Mar 2025 Operational Delivery
MoJ not doing enough to tackle crown court backlogs, MPs say
PAC report is a "terrible indictment of our criminal justice system", chair says
The latest aid row raises a fundamental challenge for civil servants
04 Mar 2025 Operational Delivery
The latest aid row raises a fundamental challenge for civil servants
Civil servants must be able to separate differences of opinion from ethical challenges
HMRC takes action on complaints after spike in referrals to adjudicator
19 Feb 2025 Operational Delivery
HMRC takes action on complaints after spike in referrals to adjudicator
Tax agency says it has improved its performance after implementing recommendations from the Adjudicator's Office
‘Incoherent approach’ to sentencing blamed for prisons crisis
18 Feb 2025 Operational Delivery
‘Incoherent approach’ to sentencing blamed for prisons crisis
Gauke review says “knee-jerk response” of locking criminals up for longer without evidence of any benefit is a major factor