'When winter comes, I don’t know how we'll cope': DWP staff struggle to pay for essentials amid cost-of-living crisis
29 Sep Operational Delivery

'When winter comes, I don’t know how we'll cope': DWP staff struggle to pay for essentials amid cost-of-living crisis

Civil servants describe being "let down, seriously underpaid and undervalued" as they choose between basics and visit foodbanks
by Tevye Markson
Rather than 'fixing' the NHS, we need to radically rethink our approach to health
23 Sep Operational Delivery
Rather than 'fixing' the NHS, we need to radically rethink our approach to health
HMCTS pauses IT system rollout in attempt to resolve union dispute
22 Sep Operational Delivery
HMCTS pauses IT system rollout in attempt to resolve union dispute
Truss ‘must not scrap Outcome Delivery Plans’
15 Sep Operational Delivery
Truss ‘must not scrap Outcome Delivery Plans’
A Differentiated Future Partner Content
11 Jan Operational Delivery
A Differentiated Future
Five key themes have emerged from PA consulting's latest survey, pointing towards a very different Higher Education sector in years to come
Poor evaluation means government ‘not learning from failure’, NAO head warns
10 Jan Operational Delivery
Poor evaluation means government ‘not learning from failure’, NAO head warns
“Limited consequences” for failing to evaluate projects means too few public bodies are doing so, Gareth Davies says
Airport fit for Air Force One Partner Content
05 Jan Operational Delivery
Airport fit for Air Force One
It went off without a hitch, but the logistics of gathering world leaders in Cornwall for the G7 Summit in June 2021 didn't just happen on its own but with the expertise of Costain. Here's how we made Newquay Airport fit for the arrival of President Joe Biden
Artificial intelligence without digital discrimination Partner Content
04 Jan Operational Delivery
Artificial intelligence without digital discrimination
Machine learning has huge potential to address government challenges but it is accompanied by a unique set of risks. Civica explains the challenges involved in deploying this technology in the public sector, pointing to a less hazardous path
Ministers mistake cuts for ‘efficiency’, MPs warn
06 Dec 2021 Operational Delivery
Ministers mistake cuts for ‘efficiency’, MPs warn
Funding boost for departmental capability and capacity might be needed to save money long term, PAC says
Investigating the responsiveness of the civil service Partner Content
03 Dec 2021 Operational Delivery
Investigating the responsiveness of the civil service
The world has changed dramatically, and to face these emerging challenges the civil service must respond rapidly. PA Consulting investigates civil service responsiveness to seek out the best global practices
'The big thing is unleashing people’s adaptivity': how departments should plan the future of work
02 Dec 2021 Operational Delivery
'The big thing is unleashing people’s adaptivity': how departments should plan the future of work
As departments and agencies look beyond the pandemic to plan their future approaches to hybrid working, industry professionals, academics and unions share what they should be considering
'The most rewarding work I’ve ever done': Kabul evacuation supported by rapid response team
01 Dec 2021 Operational Delivery
'The most rewarding work I’ve ever done': Kabul evacuation supported by rapid response team
Manager within Surge and Rapid Response Team "shed tears of joy" on hearing that family she helped had returned to the UK
Cab sec acknowledges civil service’s science skills shortfall
26 Nov 2021 Operational Delivery
Cab sec acknowledges civil service’s science skills shortfall
Simon Case pledges to “recruit more Kate Binghams” after former Vaccine Taskforce boss’s criticisms
Home Office 'failing to keep on top of asylum cases' as children wait 550 days for decisions
25 Nov 2021 Operational Delivery
Home Office 'failing to keep on top of asylum cases' as children wait 550 days for decisions
Inspectors find "no evidence of any case type being prioritised"
Home Office should lose Windrush compensation scheme role, MPs say
24 Nov 2021 Operational Delivery
Home Office should lose Windrush compensation scheme role, MPs say
Badly-managed scheme has "compounded the injustices" of the Windrush scandal, MPs say
How DWP hired 13,500 new work coaches – without meeting a single one
23 Nov 2021 Operational Delivery
How DWP hired 13,500 new work coaches – without meeting a single one
Faced with a Herculean hiring drive as coronavirus restrictions took hold, the department could not recruit candidates in the usual ways. So what did it do instead?
Government was not prepared enough for Covid pandemic, NAO finds
19 Nov 2021 Operational Delivery
Government was not prepared enough for Covid pandemic, NAO finds
Lessons from previous simulation exercises "not fully implemented", watchdog says
Beyond Whitehall: focus on people to make civil service relocation a success Partner Content
17 Nov 2021 Operational Delivery
Beyond Whitehall: focus on people to make civil service relocation a success
The key element that will make or break the relocation of policy roles out of London is the people involved. Keith Joughin and Tom Fitzlucas shed light on the key considerations
DHSC sets up NHS Delivery Unit to 'tackle waiting lists and recover services'
15 Nov 2021 Operational Delivery
DHSC sets up NHS Delivery Unit to 'tackle waiting lists and recover services'
Sir Michael Barber will advise health secretary on new unit after calling for ‘war room’ to support underperforming NHS trusts
Home Office offers £140k for DG to work in 'ambiguous and complex environment'
09 Nov 2021 Operational Delivery
Home Office offers £140k for DG to work in 'ambiguous and complex environment'
Successful candidate for migration and borders role must be a “strong, engaging and collaborative leader”
'Unfair' to criticise sky-high spending on Covid schemes, Sunak says
02 Nov 2021 Operational Delivery
'Unfair' to criticise sky-high spending on Covid schemes, Sunak says
Chancellor defends £37bn spent on test and trace scheme and cost of furlough fraud
Test and trace: shortage of digital and data skills cited as reliance on consultants persists
29 Oct 2021 Operational Delivery
Test and trace: shortage of digital and data skills cited as reliance on consultants persists
MPs claim scheme has proven "eye-wateringly expensive" and has not achieved its main objective
Forget return to ‘normal times’, BEIS perm sec warns
22 Oct 2021 Operational Delivery
Forget return to ‘normal times’, BEIS perm sec warns
Sarah Munby flags positive developments that have emerged from government’s response to Covid-19 adversity
Use Spending Review to address costly Covid backlogs, chancellor urged
19 Oct 2021 Operational Delivery
Use Spending Review to address costly Covid backlogs, chancellor urged
IfG identifies backlogs in five major public services post-pandemic
MoJ celebrates ‘hidden heroes’ of the justice system
29 Sep 2021 Operational Delivery
MoJ celebrates ‘hidden heroes’ of the justice system
National day recognises work of those in UK prisons, immigration control centres, probation and youth justice services
Any complaints? How government can use public feedback to improve services
24 Sep 2021 Operational Delivery
Any complaints? How government can use public feedback to improve services
Public complaints are a vital part of government accountability, and offer valuable insights for improving services. But reform is needed to make the most of them, says former senior civil servant William Goodhind
Human error saw DWP underpay more than £1bn in pensions, NAO reveals
22 Sep 2021 Operational Delivery
Human error saw DWP underpay more than £1bn in pensions, NAO reveals
"Outdated and unautomated" systems led to errors, review finds
Making the leap to incentivised supply chain performance in defence Sponsored
14 Sep 2021 Operational Delivery
Making the leap to incentivised supply chain performance in defence
Defence organisations struggling with supply chain performance should look to outcome based, incentivised strategies, say PA Consulting