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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Civil Service Awards 2025 shortlist announced
    22 Oct Operational Delivery

    Civil Service Awards 2025 shortlist announced

    Home Office is most-shortlisted department, with seven nominations at this year's 20th anniversary ceremony
    by Tevye Markson
    DWP creates new safeguarding team following MPs concerns
    24 Nov Operational Delivery
    DWP creates new safeguarding team following MPs concerns
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    23 Oct Operational Delivery
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    DWP staff indicate support for industrial action over 'unacceptable' pay
    15 Oct Operational Delivery
    DWP staff indicate support for industrial action over 'unacceptable' pay
    Departments ‘must act now’ to prevent fraud in future emergencies
    08 Feb 2024 Operational Delivery
    Departments ‘must act now’ to prevent fraud in future emergencies
    “By the time an emergency has started, it is usually too late to take all the steps needed," NAO report warns
    ‘If you're not a bit anxious at that point, something's wrong’: Perm secs on setting up DSIT, DBT and DESNZ
    07 Feb 2024 Operational Delivery
    ‘If you're not a bit anxious at that point, something's wrong’: Perm secs on setting up DSIT, DBT and DESNZ
    A year on from the MOG changes that shocked us all, the three departments' perm secs reflect and share their priorities for the year ahead
    PCS calls off planned DVSA strike
    07 Feb 2024 Operational Delivery
    PCS calls off planned DVSA strike
    Union says it has reached an agreement with DVSA management after “intensive talks”
    DVSA staff to walk out over 'reckless' plan to clear test backlog
    30 Jan 2024 Operational Delivery
    DVSA staff to walk out over 'reckless' plan to clear test backlog
    Driver services recovery programme to cut down waiting times creates “significant safety risks”, PCS says
    Labour MP calls for arm's-length body review to avoid future Post Office scandal
    23 Jan 2024 Operational Delivery
    Labour MP calls for arm's-length body review to avoid future Post Office scandal
    Government should be "able to intervene more directly on occasions" in light of Horizon scandal, Kevan Jones says
    DWP's People Survey workload scores 'improving', perm sec says
    17 Jan 2024 Operational Delivery
    DWP's People Survey workload scores 'improving', perm sec says
    Figures follow testimonies describing “unbearable” pressures and “improper” staffing levels
    Boosting public sector productivity could save tens of billions – NAO
    16 Jan 2024 Operational Delivery
    Boosting public sector productivity could save tens of billions – NAO
    "It is relatively easy to cut spending" if government takes the right steps, Gareth Davies will tell MPs today
    'We're here to make a difference': DWP perm sec Peter Schofield on team working, moments of change and the importance of values
    15 Jan 2024 Operational Delivery
    'We're here to make a difference': DWP perm sec Peter Schofield on team working, moments of change and the importance of values
    The Department for Work and Pensions perm sec tells CSW about his civil service career, his connection to DWP’s mission, and a profound turning point in his personal life
    ‘We’re a people organisation’: DWP’s Peter Schofield on supporting customers and encouraging his teenagers to revise
    20 Dec 2023 Operational Delivery
    ‘We’re a people organisation’: DWP’s Peter Schofield on supporting customers and encouraging his teenagers to revise
    The Department for Work and Pensions perm sec sets out his priorities for 2024
    'Being bold and innovative means making brave choices': Angela MacDonald on HMRC's transformation journey
    14 Dec 2023 Operational Delivery
    'Being bold and innovative means making brave choices': Angela MacDonald on HMRC's transformation journey
    HMRC's second perm sec looks back on a year she is proud of, and forward to her first Christmas as a "granny"
    ‘The Home Office is preparing for whatever the future throws at us’: Matthew Rycroft looks ahead
    12 Dec 2023 Operational Delivery
    ‘The Home Office is preparing for whatever the future throws at us’: Matthew Rycroft looks ahead
    The Home Office permanent secretary says 2024 will be a year of "focusing on prevention, not cure"
    Why digital deliverability is vital for 2024 election policy pledges
    06 Dec 2023 Operational Delivery
    Why digital deliverability is vital for 2024 election policy pledges
    Former Cabinet Office deputy director for digital delivery Clayton Smith flags five common pitfalls that lead to failure
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