'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
18 Mar Operational Delivery

'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens

CSW visits Swansea for a wide-ranging conversation with the Driver and Vehicle Licensing Agency boss
by Tevye Markson
MoJ announces funding for 1,300 extra probation officers
20 Mar Operational Delivery
MoJ announces funding for 1,300 extra probation officers
Good financial management is key to delivery – NAO boss
10 Feb Operational Delivery
Good financial management is key to delivery – NAO boss
'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
28 Jan Operational Delivery
'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
EXCL: Efficiency review finds higher savings target ‘not realistic’ as inflation bites
06 Jun 2023 Operational Delivery
EXCL: Efficiency review finds higher savings target ‘not realistic’ as inflation bites
Alex Chisholm says he is “confident” departments will meet 5% target, despite inflation pressures and demands from new government
'The border must continually evolve': How Border Force is tackling new threats
01 Jun 2023 Operational Delivery
'The border must continually evolve': How Border Force is tackling new threats
Border Force DG Phil Douglas shares some of the service's recent achievements and challenges
DfT swerves call for DVLA strategic review
01 Jun 2023 Operational Delivery
DfT swerves call for DVLA strategic review
Department refuses to commit to scope and timescale proposed by Public Accounts Committee
‘Dysfunctional’ FCDO systems left aid watchdog unable to recruit staff and pay contractors
25 May 2023 Operational Delivery
‘Dysfunctional’ FCDO systems left aid watchdog unable to recruit staff and pay contractors
ICAI details recruitment and spending challenges following FCO-DfID merger
'Relentless' policy shifts have hit civil servants' faith in leadership, Chisholm says
19 May 2023 Operational Delivery
'Relentless' policy shifts have hit civil servants' faith in leadership, Chisholm says
Officials have been "discombobulated" by non-stop change in policy and ministers, COO says
‘Complete overhaul of Defra IT needed to ensure safe food and water,' MPs warn
16 May 2023 Operational Delivery
‘Complete overhaul of Defra IT needed to ensure safe food and water,' MPs warn
Creaking tech infrastructure "at constant risk of failure or cyberattack", PAC finds
MPs doubt Cabinet Office’s ability to fix security-vetting failings
15 May 2023 Operational Delivery
MPs doubt Cabinet Office’s ability to fix security-vetting failings
Public Accounts Committee accuses department of “blocking” UKSV reform and ignoring risks
Whitehall ‘not moving fast enough’ on product-safety reform
12 May 2023 Operational Delivery
Whitehall ‘not moving fast enough’ on product-safety reform
Public Accounts Committee chair voices concerns about pace of progress with 2021 review
MPs voice fears about Cabinet Office’s latest shared-services drive
05 May 2023 Operational Delivery
MPs voice fears about Cabinet Office’s latest shared-services drive
Report flags lack of business case, absence contingency plans for funding shortfalls and inconsistent “benefits” calculations
Anger as NI civil servants are left to find 10% budget cuts
03 May 2023 Operational Delivery
Anger as NI civil servants are left to find 10% budget cuts
Government ignores call for ministerial directions in absence of power-sharing executive
'Negligent' employers not being inspected due to HSE funding cuts, union warns
28 Apr 2023 Operational Delivery
'Negligent' employers not being inspected due to HSE funding cuts, union warns
Inspection cancellations soar amid "staffing and skills crisis" after 43% real-terms funding cuts
Civil Service Commission seeks more independence from Cabinet Office
18 Apr 2023 Operational Delivery
Civil Service Commission seeks more independence from Cabinet Office
Gisela Stuart says the regulator has at times been "treated like a business unit of the Cabinet Office"