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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Operational Delivery Profession Awards winners announced
    24 Apr Operational Delivery

    Operational Delivery Profession Awards winners announced

    Team who made theory test booking system accessible to deaf people and HMRC official who transformed how the department approaches staff safety are among this year's winners
    by Tevye Markson
    Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
    23 Apr Operational Delivery
    Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
    MoJ announces funding for 1,300 extra probation officers
    20 Mar Operational Delivery
    MoJ announces funding for 1,300 extra probation officers
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    18 Mar Operational Delivery
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    National Audit Office probes BIS 2020 savings programme
    10 Jun 2016 Operational Delivery
    National Audit Office probes BIS 2020 savings programme
    Watchdog tells civil service union it is looking into the £350m cost-reduction scheme that includes Sheffield office closure
    Experts clash over civil service’s ability to deliver on Brexit decision
    10 Jun 2016 Operational Delivery
    Experts clash over civil service’s ability to deliver on Brexit decision

    Whitehall commentators and insiders at odds over expertise and timescales for “conscious uncoupling” with Europe


    Jon Thompson admits HMRC staff have “very little trust in senior leadership”
    09 Jun 2016 Operational Delivery
    Jon Thompson admits HMRC staff have “very little trust in senior leadership”

    New chief executive and permanent secretary tells MPs that technology issues and new performance management regime are at the root of organisation’s problems


    UK Visa and Immigration Service “in danger of being overwhelmed” by casework, MPs warn
    03 Jun 2016 Operational Delivery
    UK Visa and Immigration Service “in danger of being overwhelmed” by casework, MPs warn

    Home Affairs Select Committee report contrasts staffing cuts with a 29% spike in asylum applications


    MoJ cuts have pushed justice system “to breaking point”, MPs warn
    27 May 2016 Operational Delivery
    MoJ cuts have pushed justice system “to breaking point”, MPs warn

    Public Accounts Committee says system is “bedevilled by long standing poor performance” and urges the Ministry of Justice to do more to understand likely impact of cutting resources


    BIS Sheffield closure confirmed – full details and reaction from staff, unions and MPs
    26 May 2016 Operational Delivery
    BIS Sheffield closure confirmed – full details and reaction from staff, unions and MPs

    Department for Business, Innovation and Skills perm sec Martin Donnelly vows to ensure staff are "fully supported" as he confirms plan to shut Sheffield policy site by January 2018. CSW has full details and reaction from the PCS and FDA unions, Labour, and frontline staff


    Jeremy Corbyn says Labour would bring back national civil service pay bargaining
    24 May 2016 Operational Delivery
    Jeremy Corbyn says Labour would bring back national civil service pay bargaining

    Labour leader backs long-running aim of the Public and Commercial Services union, that would see an end to departmental chiefs setting their own pay for staff


    DfID urged to shift focus from “outputs” to long-term impact in water and sanitation schemes
    24 May 2016 Operational Delivery
    DfID urged to shift focus from “outputs” to long-term impact in water and sanitation schemes

    New report by the UK’s aid watchdog says Department for International Development’s claims on improving access to water and sanitation are credible — but warns department’s focus may be too short-term


    Land Registry privatisation: competition watchdog raises monopoly fears
    24 May 2016 Operational Delivery
    Land Registry privatisation: competition watchdog raises monopoly fears

    Competition and Markets Authority says privatised Land Registry could “degrade the terms of access to its monopoly data in order to weaken competition to its own commercial products”


    Flagship GOV.UK Verify service set to go live — but GDS vows no 'big bang' disruption
    20 May 2016 Operational Delivery
    Flagship GOV.UK Verify service set to go live — but GDS vows no "big bang" disruption

    Online verification service passes service assessment, as Janet Hughes vows to listen and learn as scheme is introduced across departments


    BIS Sheffield staff go on strike over closure plan – as shadow civil service minister urges better local consultation
    19 May 2016 Operational Delivery
    BIS Sheffield staff go on strike over closure plan – as shadow civil service minister urges better local consultation

    Exclusive: As BIS Sheffield staff go on strike over the department's plan to move policy jobs to London, shadow cabinet office minister Louise Haigh denies that MPs are ignoring the need for departmental reform – and urges better local consultation. Photo credit: Amerjit Basi​


    Prison shake-up 'won’t tackle funding gap and overcrowding', Ministry of Justice warned
    19 May 2016 Operational Delivery
    Prison shake-up "won’t tackle funding gap and overcrowding", Ministry of Justice warned

    Experts question the ability of Queen’s Speech centrepiece to deal with system's core problems


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