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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    18 Mar Operational Delivery

    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens

    CSW visits Swansea for a wide-ranging conversation with the Driver and Vehicle Licensing Agency boss
    by Tevye Markson
    MoJ announces funding for 1,300 extra probation officers
    20 Mar Operational Delivery
    MoJ announces funding for 1,300 extra probation officers
    Good financial management is key to delivery – NAO boss
    10 Feb Operational Delivery
    Good financial management is key to delivery – NAO boss
    'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
    28 Jan Operational Delivery
    'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
    Budget 2016: civil service to see 'significant' relocation from Whitehall, says Treasury
    16 Mar 2016 Operational Delivery
    Budget 2016: civil service to see "significant" relocation from Whitehall, says Treasury

    Budget document emphasises plan to "move civil servants out of expensive Whitehall accommodation", with Ministry of Justice looking to set up "centres of expertise outside the capital"


    Academy school conversions cause surge in central government headcount – but civil service staffing down 3.6% year-on-year
    16 Mar 2016 Operational Delivery
    Academy school conversions cause surge in central government headcount – but civil service staffing down 3.6% year-on-year

    Suzannah Brecknell crunches the latest Office for National Statistics figures on public sector employment


    Public Accounts Committee warns of 'sticking-plaster solution' to NHS funding crisis
    15 Mar 2016 Operational Delivery
    Public Accounts Committee warns of "sticking-plaster solution" to NHS funding crisis

    “Acute hospital trusts are at crisis point,” warns PAC chair Meg Hillier


    ONS “needs to increase London presence” a decade after south Wales move – Bean Review
    11 Mar 2016 Operational Delivery
    ONS “needs to increase London presence” a decade after south Wales move – Bean Review

    Review of the UK’s statistical capacity finds that the Office for National Statistics needs to increase its London presence, ten years after it relocated operations from the capital to Newport


    Rural Payments Agency boss Mark Grimshaw points to progress on EU payments after criticism of digital delays
    11 Mar 2016 Operational Delivery
    Rural Payments Agency boss Mark Grimshaw points to progress on EU payments after criticism of digital delays

    RPA boss says failings over scheme to pay EU farmers "will live with me for many years" – but says "almost all" outstanding 2015 payments will be made by the end of this month


    EU referendum: Civil servants “face dilemma” over vote, says FDA union chief Dave Penman
    10 Mar 2016 Operational Delivery
    EU referendum: Civil servants “face dilemma” over vote, says FDA union chief Dave Penman

    FDA general secretary Dave Penman says lack of cabinet unity on EU referendum is a headache for civil servants – but insists campaigning rules don't need to stifle debate


    HMRC's Jennie Granger hails victory in bankers' bonus battle with Deutsche Bank and UBS
    10 Mar 2016 Operational Delivery
    HMRC's Jennie Granger hails victory in bankers' bonus battle with Deutsche Bank and UBS

    Tax authority challenged the legality of two offshore schemes designed by the banks to avoid paying tax on bankers' bonuses


    'Rethink' on plan to postpone Queen's Speech until after EU vote
    10 Mar 2016 Operational Delivery
    "Rethink" on plan to postpone Queen's Speech until after EU vote

    The Times reports that government's legislative programme will now be laid out in May


    Department for Culture, Media and Sport would 'ideally' have 100 more staff – perm sec Sue Owen
    08 Mar 2016 Operational Delivery
    Department for Culture, Media and Sport would "ideally" have 100 more staff – perm sec Sue Owen

    DCMS permanent secretary Sue Owen says department is "just about" at the minimum levels of staffing it needs to do its job –  but says department is in a "much, much more fortunate place" than expected before the Spending Review


    Whitehall getting more used to English devolution – top DCLG official
    07 Mar 2016 Operational Delivery
    Whitehall getting more used to English devolution – top DCLG official

    Tom Walker – who heads cross-government cities and local growth team – hails "ever closer integration" and close support of the Treasury as ministers press ahead with devolution drive


    Home Office hindered by 'depressingly familiar' leadership churn as it grappled with e-borders scheme, says PAC
    04 Mar 2016 Operational Delivery
    Home Office hindered by "depressingly familiar" leadership churn as it grappled with e-borders scheme, says PAC

    Public Accounts Committee points the finger at frequent leadership changes in its report on the Home Office's long-running border data troubles


    HMRC seeks to reassure MPs over switch to digital tax system
    03 Mar 2016 Operational Delivery
    HMRC seeks to reassure MPs over switch to digital tax system

    Treasury committee chair Andrew Tryie warns of "lack of detailed explanation" of how HMRC's Making Tax Digital plans will play out


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