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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Civil Service Awards 2025 shortlist announced
    22 Oct Operational Delivery

    Civil Service Awards 2025 shortlist announced

    Home Office is most-shortlisted department, with seven nominations at this year's 20th anniversary ceremony
    by Tevye Markson
    DWP creates new safeguarding team following MPs concerns
    24 Nov Operational Delivery
    DWP creates new safeguarding team following MPs concerns
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    23 Oct Operational Delivery
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    DWP staff indicate support for industrial action over 'unacceptable' pay
    15 Oct Operational Delivery
    DWP staff indicate support for industrial action over 'unacceptable' pay
    Home Office hindered by 'depressingly familiar' leadership churn as it grappled with e-borders scheme, says PAC
    04 Mar 2016 Operational Delivery
    Home Office hindered by "depressingly familiar" leadership churn as it grappled with e-borders scheme, says PAC

    Public Accounts Committee points the finger at frequent leadership changes in its report on the Home Office's long-running border data troubles


    HMRC seeks to reassure MPs over switch to digital tax system
    03 Mar 2016 Operational Delivery
    HMRC seeks to reassure MPs over switch to digital tax system

    Treasury committee chair Andrew Tryie warns of "lack of detailed explanation" of how HMRC's Making Tax Digital plans will play out


    Old War Office to become luxury hotel as Ministry of Defence completes sale
    02 Mar 2016 Operational Delivery
    Old War Office to become luxury hotel as Ministry of Defence completes sale

    Iconic Whitehall building sold as part of MoD plans to make estate savings. Department says it will be "sympathetically restored, redeveloped and re-imagined as a high quality hotel and residential apartments"


    Government Digital Service “hindered delivery” of rural payments programme, Public Accounts Committee says
    02 Mar 2016 Operational Delivery
    Government Digital Service “hindered delivery” of rural payments programme, Public Accounts Committee says

    MPs urge the Government Digital Service to provide more support if it wants departments to embrace digital innovation, after report finds that focus on 'digital by default' hindered delivery of new rural payments scheme


    Criminal justice system not achieving value for money despite MoJ’s “ambitious reform programme” - National Audit Office
    01 Mar 2016 Operational Delivery
    Criminal justice system not achieving value for money despite MoJ’s “ambitious reform programme” - National Audit Office

    Public pending watchdog finds delays in the justice system because of “basic avoidable mistakes” and says reform alone will not tackle all “causes of inefficiency"


    HMRC's new chief exec Jon Thompson will report to Edward Troup, Treasury confirms
    29 Feb 2016 Operational Delivery
    HMRC's new chief exec Jon Thompson will report to Edward Troup, Treasury confirms

    Treasury perm sec Nick Macpherson says incoming HMRC chief exec Thompson will focus on "spending the money", while executive chair Edward Troup will oversee "strategic, policy and reputational leadership" of the tax authority


    Met Office strike: hundreds of staff take action over specialist pay
    25 Feb 2016 Operational Delivery
    Met Office strike: hundreds of staff take action over specialist pay

    “All we’re asking is for the Met Office to be able to allocate what it needs to fund staff by industry standards,” Prospect’s Gordon Hutchinson tells CSW, as hundreds of Met Office staff set up picket lines


    Public Accounts Committee says it is 'impossible to judge' whether HMRC struck a fair tax deal with Google
    24 Feb 2016 Operational Delivery
    Public Accounts Committee says it is "impossible to judge" whether HMRC struck a fair tax deal with Google

    Public Accounts Committee criticises lack of transparency over HM Revenue and Customs' £130m, ten-year tax deal with Google – but says department has taken "a step in the right direction" in pledging reform of penalty regime


    Cabinet Office creates new EDS role to help Whitehall focus on 'disruptive and long-term thinking'
    22 Feb 2016 Operational Delivery
    Cabinet Office creates new EDS role to help Whitehall focus on "disruptive and long-term thinking"

    Powerful Economic and Domestic Secretariat to get a new deputy director to help departments focus on longer-term trends and the impact of technology


    EU referendum: former Border Force chief Tony Smith says Brexit would raise “significant” issues for the agency
    22 Feb 2016 Operational Delivery
    EU referendum: former Border Force chief Tony Smith says Brexit would raise “significant” issues for the agency

    Former Border Force head Tony Smith sets out scale of the challenge Brexit would pose to management of Britain's borders


    Institute for Government think tank blasts 'disappointing' new Single Departmental Plans
    19 Feb 2016 Operational Delivery
    Institute for Government think tank blasts "disappointing" new Single Departmental Plans

    IfG's deputy director Julian McCrae says long-awaited new plans are "little more than a laundry list of nice to haves"


    Government unveils long-awaited 'Single Departmental Plans' in drive to match resources with priorities
    19 Feb 2016 Operational Delivery
    Government unveils long-awaited "Single Departmental Plans" in drive to match resources with priorities

    Ministers say new, single documents bringing together spending totals and broad reform plans will "enable the public to see how government is delivering"


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