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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Civil Service Awards 2025 winners announced
    10 Dec Operational Delivery

    Civil Service Awards 2025 winners announced

    See the full list of winners at the 20th anniversary special ceremony
    by Tevye Markson
    DWP creates new safeguarding team following MPs concerns
    24 Nov Operational Delivery
    DWP creates new safeguarding team following MPs concerns
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    23 Oct Operational Delivery
    ‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
    Civil Service Awards 2025 shortlist announced
    22 Oct Operational Delivery
    Civil Service Awards 2025 shortlist announced
    Argenti: Helping vulnerable people stay independent during the COVID-19 outbreak Sponsored
    16 Feb 2021 Operational Delivery
    Argenti: Helping vulnerable people stay independent during the COVID-19 outbreak
    During the pandemic, technology that helps elderly and vulnerable people live independently has been even more valuable. PA Consulting explains their role
    Less ‘just in time’, more ‘just in case’: How government can be a better customer when the next crisis hits
    16 Dec 2020 Operational Delivery
    Less ‘just in time’, more ‘just in case’: How government can be a better customer when the next crisis hits
    There have been some government procurement successes during Covid-19, but there are also many lessons to be learned, says Aidan Shilson-Thomas, a senior researcher at the think-tank Reform
    How the UK Government can unlock the ingenuity of the nation Sponsored
    08 Dec 2020 Operational Delivery
    How the UK Government can unlock the ingenuity of the nation
    How can the UK learn from the urgency and shared sense of purpose created by a global pandemic, to unlock the nation’s ingenuity? PA Consulting investigates
    DfE ‘doesn’t know’ if free school meals voucher company made profit
    03 Dec 2020 Operational Delivery
    DfE ‘doesn’t know’ if free school meals voucher company made profit
    NAO says contractor charged department face value for supermarket vouchers but obtained them at discount
    Crown Prosecution Service in England and Wales: Applying customer-centric thinking to improve service delivery Sponsored
    01 Dec 2020 Operational Delivery
    Crown Prosecution Service in England and Wales: Applying customer-centric thinking to improve service delivery
    In order to support a major investment in digital capability, PA Consulting explain how they helped the CPS to redesign their case-management system
    Priorities for every department and new FCDO and Treasury hubs: what the Spending Review means for the civil service
    25 Nov 2020 Operational Delivery
    Priorities for every department and new FCDO and Treasury hubs: what the Spending Review means for the civil service
    What are your department’s new priorities?
    How defence programmes can use P3M to drive success Sponsored
    24 Nov 2020 Operational Delivery
    How defence programmes can use P3M to drive success
    Defence programmes can increase their chances of success by addressing the project, programme and portfolio management (P3M) basics, writes PA Consulting
    Hampshire County Council: The Argenti care technology partnership delivers exceptional results in adult social care Sponsored
    18 Nov 2020 Operational Delivery
    Hampshire County Council: The Argenti care technology partnership delivers exceptional results in adult social care
    Like all providers of adult social care, Hampshire County Council faces the combination of significant cost pressures and rising demand. PA Consulting outlines the work they've done with Argenti technology to shoulder some of the load.
    How the UK Government can unlock the ingenuity of the nation Sponsored
    10 Nov 2020 Operational Delivery
    How the UK Government can unlock the ingenuity of the nation
    The huge disruption brought about by Covid-19 is forcing the public sector to do things differently. PA Consulting writes about how best to capitalise on this new ingenuity.
    Cabinet Office ‘needs enhancing’ to properly support PM says George Osborne
    09 Nov 2020 Operational Delivery
    Cabinet Office ‘needs enhancing’ to properly support PM says George Osborne
    Former chancellor also floats boosted powers for departmental boards to sack perm secs
    Government mulls in-house ‘Crown Consultancy’ to cut use of private firms
    09 Nov 2020 Operational Delivery
    Government mulls in-house ‘Crown Consultancy’ to cut use of private firms
    Report reveals plans after Lord Agnew says overuse of consultants "infantilises" officials
    Cabinet Office publishes employee and supplier personal info in data breach
    29 Oct 2020 Operational Delivery
    Cabinet Office publishes employee and supplier personal info in data breach
    Improperly redacted contract included names and mobile phone numbers – which remained publicly available four days after department had been notified of breach
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