Operational Delivery Profession Awards winners announced
24 Apr Operational Delivery

Operational Delivery Profession Awards winners announced

Team who made theory test booking system accessible to deaf people and HMRC official who transformed how the department approaches staff safety are among this year's winners
by Tevye Markson
Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
23 Apr Operational Delivery
Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
MoJ announces funding for 1,300 extra probation officers
20 Mar Operational Delivery
MoJ announces funding for 1,300 extra probation officers
'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
18 Mar Operational Delivery
'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
DWP trials new home-working scheme after 'ad-hoc' Covid arrangements
15 Jul 2020 Operational Delivery
DWP trials new home-working scheme after 'ad-hoc' Covid arrangements
Splitting time between home and the office will let staff socially distance, department says
'Let’s get going': government launches major Brexit comms campaign as end of transition period nears
13 Jul 2020 Operational Delivery
'Let’s get going': government launches major Brexit comms campaign as end of transition period nears
“There are actions that businesses and citizens must take now to ensure we hit the ground running”, says Michael Gove
Southampton Integrated Commissioning Unit: Giving more vulnerable people independence by transforming care technology Sponsored
13 Jul 2020 Operational Delivery
Southampton Integrated Commissioning Unit: Giving more vulnerable people independence by transforming care technology
How can technology help vulnerable people live more independently? PA Consulting presents a case study of their work on the 'Connected Care' service.
Gove reaffirms plans to move officials out of London amid report of new York hub
13 Jul 2020 Operational Delivery
Gove reaffirms plans to move officials out of London amid report of new York hub
Senior officials already sizing up properties on Rightmove, according to The Times
Universal Credit claims could cost government as much as the benefits it replaced, watchdog finds
10 Jul 2020 Operational Delivery
Universal Credit claims could cost government as much as the benefits it replaced, watchdog finds
DWP must do more to support vulnerable claimants, NAO says in latest report
Rishi Sunak unveils three-point coronavirus jobs recovery plan
08 Jul 2020 Operational Delivery
Rishi Sunak unveils three-point coronavirus jobs recovery plan
DWP to get £1bn as part of plan to help people find jobs, create jobs and protect jobs
Government to pay young people’s wages for six months under Treasury ‘Plan for Jobs’
08 Jul 2020 Operational Delivery
Government to pay young people’s wages for six months under Treasury ‘Plan for Jobs’
Treasury also confirms it still plans to complete a comprehensive spending review to be completed this year despite coronavirus impact
The Care Inspectorate: Introducing agile working to improve the complaints-handling process Sponsored
06 Jul 2020 Operational Delivery
The Care Inspectorate: Introducing agile working to improve the complaints-handling process
PA Consulting on why an agile system for handling complaints means better care for employees and complainants alike
DWP set to double number of work coaches as government prepares for Covid redundancies
06 Jul 2020 Operational Delivery
DWP set to double number of work coaches as government prepares for Covid redundancies
Move set to be included in a package of measures announced by chancellor Rishi Sunak this week
DWP to overhaul complaints procedure
02 Jul 2020 Operational Delivery
DWP to overhaul complaints procedure
"Non-priority" complaints will result in letters to "manage customers' expectations", department says
National security leaders must be bold and move fast to realise an integrated approach. Here’s how to do it. Sponsored
01 Jul 2020 Operational Delivery
National security leaders must be bold and move fast to realise an integrated approach. Here’s how to do it.
PA Consulting argue that a forthcoming defence review is a singular opportunity for UK national security leaders
Call for inquiry into Dominic Cummings’s centralisation of special advisers
25 Jun 2020 Operational Delivery
Call for inquiry into Dominic Cummings’s centralisation of special advisers
Letter to PACAC comes as PM’s senior adviser hints at “hard rain coming” for civil service