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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
    18 Mar Operational Delivery

    'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens

    CSW visits Swansea for a wide-ranging conversation with the Driver and Vehicle Licensing Agency boss
    by Tevye Markson
    Good financial management is key to delivery – NAO boss
    10 Feb Operational Delivery
    Good financial management is key to delivery – NAO boss
    'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
    28 Jan Operational Delivery
    'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
    Survey finds 98% of Ofsted inspectors are overworked
    22 Jan Operational Delivery
    Survey finds 98% of Ofsted inspectors are overworked
    Brexit: Michael Gove says there will be ‘additional new processes’ at Northern Ireland border
    21 May 2020 Operational Delivery
    Brexit: Michael Gove says there will be ‘additional new processes’ at Northern Ireland border

    Cabinet Office minister says there will be “some limited additional process on goods arriving in Northern Ireland” under the Brexit deal


    'Not a ‘carry on as we are’ agenda': new civil service chief’s reform priorities revealed
    18 May 2020 Operational Delivery
    "Not a ‘carry on as we are’ agenda": new civil service chief’s reform priorities revealed

    Coronavirus crisis has shown officials can work free of "constraints of location and organisational boundaries", Alex Chisholm tells CSW


    #Hereforyou campaign launches to showcase civil service Covid-19 response
    14 May 2020 Operational Delivery
    #Hereforyou campaign launches to showcase civil service Covid-19 response

    Social media channels from across government will highlight work of individual officials in coronavirus response


    'I'm proud to be your head of profession': Schofield praises officials delivering services amid Covid-19 crisis
    07 May 2020 Operational Delivery
    'I'm proud to be your head of profession': Schofield praises officials delivering services amid Covid-19 crisis

    "Your work is recognised and thoroughly appreciated," Schofield tells civil servants


    Just 300 passengers who arrived in UK from coronavirus hotspots quarantined, Home Office figures show
    06 May 2020 Operational Delivery
    Just 300 passengers who arrived in UK from coronavirus hotspots quarantined, Home Office figures show

    Government says scientific advice showed placing restrictions at the border earlier in the pandemic would not have had a significant impact on virus spread


    Thérèse Coffey praises DWP 'hidden heroes' amid coronavirus spike in Universal Credit claims
    05 May 2020 Operational Delivery
    Thérèse Coffey praises DWP 'hidden heroes' amid coronavirus spike in Universal Credit claims

    Minister says payment timeliness for Universal Credit is running at a record high despite huge levels of demand


    Home Office pushes on with multimillion-pound digital borders programme
    05 May 2020 Operational Delivery
    Home Office pushes on with multimillion-pound digital borders programme

    Department seeks partner to support ongoing work to build a range of services


    Government to keep Verify in house for another 18 months after ‘unprecedented demand’
    04 May 2020 Operational Delivery
    Government to keep Verify in house for another 18 months after ‘unprecedented demand’

    The spike in usage prompted by the surge in Universal Credit claims has prompted the Treasury to approve another tranche of funding


    'I want to end this artificial separation between policy and digital skills': GDS chief Alison Pritchard on building government services
    01 May 2020 Operational Delivery
    'I want to end this artificial separation between policy and digital skills': GDS chief Alison Pritchard on building government services

    Director general Alison Pritchard says GDS still has a key role to play in building services


    ‘Every day you do extraordinary things’: John Manzoni sends parting message to colleagues
    14 Apr 2020 Operational Delivery
    ‘Every day you do extraordinary things’: John Manzoni sends parting message to colleagues

    Outgoing Cabinet Office perm sec and civil service chief executive urges colleagues to “preserve and promote what is unique” about the "incredible" civil service while pursuing constant improvement


    Fury over HM Passport Office plans for non-critical working
    09 Apr 2020 Operational Delivery
    Fury over HM Passport Office plans for non-critical working

    Union demands answers after 2,000 staff at Home Office division earmarked for return to work despite coronavirus lockdown


    HMRC closes offices for deep cleaning amid talks with union over coronavirus planning
    09 Apr 2020 Operational Delivery
    HMRC closes offices for deep cleaning amid talks with union over coronavirus planning

    Tax agency in talks with PCS over coronavirus protocol for HMRC offices


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