'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
18 Mar Operational Delivery

'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens

CSW visits Swansea for a wide-ranging conversation with the Driver and Vehicle Licensing Agency boss
by Tevye Markson
Good financial management is key to delivery – NAO boss
10 Feb Operational Delivery
Good financial management is key to delivery – NAO boss
'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
28 Jan Operational Delivery
'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
Survey finds 98% of Ofsted inspectors are overworked
22 Jan Operational Delivery
Survey finds 98% of Ofsted inspectors are overworked
Read the January 2022 issue of Civil Service World
24 Jan 2022 Operational Delivery
Read the January 2022 issue of Civil Service World
Featuring exclusive interviews with HMRC's second perm sec and Cop26's chief operating officer
MPs to forcibly publish report on benefits system after ‘repeated obstruction’ from DWP
17 Jan 2022 Operational Delivery
MPs to forcibly publish report on benefits system after ‘repeated obstruction’ from DWP
Work and pensions secretary Thérèse Coffey has repeatedly refused to publish the research
A Differentiated Future Partner Content
11 Jan 2022 Operational Delivery
A Differentiated Future
Five key themes have emerged from PA consulting's latest survey, pointing towards a very different Higher Education sector in years to come
Poor evaluation means government ‘not learning from failure’, NAO head warns
10 Jan 2022 Operational Delivery
Poor evaluation means government ‘not learning from failure’, NAO head warns
“Limited consequences” for failing to evaluate projects means too few public bodies are doing so, Gareth Davies says
Airport fit for Air Force One Partner Content
05 Jan 2022 Operational Delivery
Airport fit for Air Force One
It went off without a hitch, but the logistics of gathering world leaders in Cornwall for the G7 Summit in June 2021 didn't just happen on its own but with the expertise of Costain. Here's how we made Newquay Airport fit for the arrival of President Joe Biden
Artificial intelligence without digital discrimination Partner Content
04 Jan 2022 Operational Delivery
Artificial intelligence without digital discrimination
Machine learning has huge potential to address government challenges but it is accompanied by a unique set of risks. Civica explains the challenges involved in deploying this technology in the public sector, pointing to a less hazardous path
Ministers mistake cuts for ‘efficiency’, MPs warn
06 Dec 2021 Operational Delivery
Ministers mistake cuts for ‘efficiency’, MPs warn
Funding boost for departmental capability and capacity might be needed to save money long term, PAC says
Investigating the responsiveness of the civil service Partner Content
03 Dec 2021 Operational Delivery
Investigating the responsiveness of the civil service
The world has changed dramatically, and to face these emerging challenges the civil service must respond rapidly. PA Consulting investigates civil service responsiveness to seek out the best global practices
'The big thing is unleashing people’s adaptivity': how departments should plan the future of work
02 Dec 2021 Operational Delivery
'The big thing is unleashing people’s adaptivity': how departments should plan the future of work
As departments and agencies look beyond the pandemic to plan their future approaches to hybrid working, industry professionals, academics and unions share what they should be considering
'The most rewarding work I’ve ever done': Kabul evacuation supported by rapid response team
01 Dec 2021 Operational Delivery
'The most rewarding work I’ve ever done': Kabul evacuation supported by rapid response team
Manager within Surge and Rapid Response Team "shed tears of joy" on hearing that family she helped had returned to the UK
Cab sec acknowledges civil service’s science skills shortfall
26 Nov 2021 Operational Delivery
Cab sec acknowledges civil service’s science skills shortfall
Simon Case pledges to “recruit more Kate Binghams” after former Vaccine Taskforce boss’s criticisms
Home Office 'failing to keep on top of asylum cases' as children wait 550 days for decisions
25 Nov 2021 Operational Delivery
Home Office 'failing to keep on top of asylum cases' as children wait 550 days for decisions
Inspectors find "no evidence of any case type being prioritised"