Civil Service Awards 2025 shortlist announced
22 Oct Operational Delivery

Civil Service Awards 2025 shortlist announced

Home Office is most-shortlisted department, with seven nominations at this year's 20th anniversary ceremony
by Tevye Markson
‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
23 Oct Operational Delivery
‘Whitehall’s best kept secret’: MPs urge government to unlock public-facing civil servants’ potential
DWP staff indicate support for industrial action over 'unacceptable' pay
15 Oct Operational Delivery
DWP staff indicate support for industrial action over 'unacceptable' pay
If delivery is the government's focus, stability is one of the best ways to deliver it
09 Sep Operational Delivery
If delivery is the government's focus, stability is one of the best ways to deliver it
Cab sec acknowledges civil service’s science skills shortfall
26 Nov 2021 Operational Delivery
Cab sec acknowledges civil service’s science skills shortfall
Simon Case pledges to “recruit more Kate Binghams” after former Vaccine Taskforce boss’s criticisms
Home Office 'failing to keep on top of asylum cases' as children wait 550 days for decisions
25 Nov 2021 Operational Delivery
Home Office 'failing to keep on top of asylum cases' as children wait 550 days for decisions
Inspectors find "no evidence of any case type being prioritised"
Home Office should lose Windrush compensation scheme role, MPs say
24 Nov 2021 Operational Delivery
Home Office should lose Windrush compensation scheme role, MPs say
Badly-managed scheme has "compounded the injustices" of the Windrush scandal, MPs say
How DWP hired 13,500 new work coaches – without meeting a single one
23 Nov 2021 Operational Delivery
How DWP hired 13,500 new work coaches – without meeting a single one
Faced with a Herculean hiring drive as coronavirus restrictions took hold, the department could not recruit candidates in the usual ways. So what did it do instead?
Government was not prepared enough for Covid pandemic, NAO finds
19 Nov 2021 Operational Delivery
Government was not prepared enough for Covid pandemic, NAO finds
Lessons from previous simulation exercises "not fully implemented", watchdog says
Beyond Whitehall: focus on people to make civil service relocation a success Partner Content
17 Nov 2021 Operational Delivery
Beyond Whitehall: focus on people to make civil service relocation a success
The key element that will make or break the relocation of policy roles out of London is the people involved. Keith Joughin and Tom Fitzlucas shed light on the key considerations
DHSC sets up NHS Delivery Unit to 'tackle waiting lists and recover services'
15 Nov 2021 Operational Delivery
DHSC sets up NHS Delivery Unit to 'tackle waiting lists and recover services'
Sir Michael Barber will advise health secretary on new unit after calling for ‘war room’ to support underperforming NHS trusts
Home Office offers £140k for DG to work in 'ambiguous and complex environment'
09 Nov 2021 Operational Delivery
Home Office offers £140k for DG to work in 'ambiguous and complex environment'
Successful candidate for migration and borders role must be a “strong, engaging and collaborative leader”
'Unfair' to criticise sky-high spending on Covid schemes, Sunak says
02 Nov 2021 Operational Delivery
'Unfair' to criticise sky-high spending on Covid schemes, Sunak says
Chancellor defends £37bn spent on test and trace scheme and cost of furlough fraud
Test and trace: shortage of digital and data skills cited as reliance on consultants persists
29 Oct 2021 Operational Delivery
Test and trace: shortage of digital and data skills cited as reliance on consultants persists
MPs claim scheme has proven "eye-wateringly expensive" and has not achieved its main objective
Forget return to ‘normal times’, BEIS perm sec warns
22 Oct 2021 Operational Delivery
Forget return to ‘normal times’, BEIS perm sec warns
Sarah Munby flags positive developments that have emerged from government’s response to Covid-19 adversity
Use Spending Review to address costly Covid backlogs, chancellor urged
19 Oct 2021 Operational Delivery
Use Spending Review to address costly Covid backlogs, chancellor urged
IfG identifies backlogs in five major public services post-pandemic
Book review: Lord Willetts reviews Lord Freud’s analysis of DWP welfare reform
05 Oct 2021 Operational Delivery
Book review: Lord Willetts reviews Lord Freud’s analysis of DWP welfare reform
A fascinating account of modern British government, Lord Freud’s book is a reminder of how much experienced ministers can achieve, says Lord Willetts
MoJ celebrates ‘hidden heroes’ of the justice system
29 Sep 2021 Operational Delivery
MoJ celebrates ‘hidden heroes’ of the justice system
National day recognises work of those in UK prisons, immigration control centres, probation and youth justice services
Any complaints? How government can use public feedback to improve services
24 Sep 2021 Operational Delivery
Any complaints? How government can use public feedback to improve services
Public complaints are a vital part of government accountability, and offer valuable insights for improving services. But reform is needed to make the most of them, says former senior civil servant William Goodhind
Human error saw DWP underpay more than £1bn in pensions, NAO reveals
22 Sep 2021 Operational Delivery
Human error saw DWP underpay more than £1bn in pensions, NAO reveals
"Outdated and unautomated" systems led to errors, review finds
Making the leap to incentivised supply chain performance in defence Sponsored
14 Sep 2021 Operational Delivery
Making the leap to incentivised supply chain performance in defence
Defence organisations struggling with supply chain performance should look to outcome based, incentivised strategies, say PA Consulting
Are you ready for the future of work? Sponsored
06 Sep 2021 Operational Delivery
Are you ready for the future of work?
PA Consulting outline some of the workforce trends that have the potential to enact massive repercussions on the jobs we do, how we’re employed and the skills we develop
Setting up projects for success: Insights into project initiation in defence Sponsored
23 Aug 2021 Operational Delivery
Setting up projects for success: Insights into project initiation in defence
PA expand on lessons learned from collaborating with the MOD and the IPA to embed learning across government, including through the production and launch of the new Project Initiation: Lessons Learned Report
DWP project to ‘address concerns’ over ageing tech in data warehouse
10 Aug 2021 Operational Delivery
DWP project to ‘address concerns’ over ageing tech in data warehouse
Department working to update hardware and software
Essex County Council: Unlocking opportunities to provide better support to vulnerable people through care technology Sponsored
09 Aug 2021 Operational Delivery
Essex County Council: Unlocking opportunities to provide better support to vulnerable people through care technology
Innovative technology helps vulnerable people live safely in their own homes. This case study details the work PA undertook to support the Council in transforming the lives of 2,800 vulnerable people.
Cop-ing strategies: Has the government backed up its net-zero ambitions with action?
09 Aug 2021 Operational Delivery
Cop-ing strategies: Has the government backed up its net-zero ambitions with action?
The UK government has some world-leading pledges on carbon reduction ahead of Cop26. But have the policies to meet them followed?
More than three-quarters of people completed census online
27 Jul 2021 Operational Delivery
More than three-quarters of people completed census online
National statistician reveals ONS exceeded target for first digital exercise
End short-term focus to unlock Spending Review efficiencies, Treasury told
14 Jul 2021 Operational Delivery
End short-term focus to unlock Spending Review efficiencies, Treasury told
NAO highlights areas where efficiencies have fallen short, including shared services, automation and outsourcing