Operational Delivery Profession Awards winners announced
24 Apr Operational Delivery

Operational Delivery Profession Awards winners announced

Team who made theory test booking system accessible to deaf people and HMRC official who transformed how the department approaches staff safety are among this year's winners
by Tevye Markson
Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
23 Apr Operational Delivery
Pension crisis: Renewed calls to end Capita contract after Royal Mail decision
MoJ announces funding for 1,300 extra probation officers
20 Mar Operational Delivery
MoJ announces funding for 1,300 extra probation officers
'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
18 Mar Operational Delivery
'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
Driver & Vehicle Standards Agency: creating a better experience for learner drivers to keep roads safe Partner Content
08 Mar 2022 Operational Delivery
Driver & Vehicle Standards Agency: creating a better experience for learner drivers to keep roads safe
PA Consulting discusses its experience working with the DVSA to enhance its supply chain and customer experience
'The most challenging summit anybody’s ever held': Cop26 COO Wasim Mir on last year's climate conference
15 Feb 2022 Operational Delivery
'The most challenging summit anybody’s ever held': Cop26 COO Wasim Mir on last year's climate conference
Organising a climate summit amid a pandemic was a massive logistical and diplomatic undertaking. Wasim Mir takes us behind the scenes of Cop26
WATCH: Steve Glass on the work of the Vaccine Taskforce and maintaining 'tenacity under pressure'
28 Jan 2022 Operational Delivery
WATCH: Steve Glass on the work of the Vaccine Taskforce and maintaining 'tenacity under pressure'
The winner of the Cabinet Secretary's Outstanding Leader Award shares how the task force delivered Covid-19 vaccines under extraordinary circumstances and on a massive scale, and lessons for the future
Read the January 2022 issue of Civil Service World
24 Jan 2022 Operational Delivery
Read the January 2022 issue of Civil Service World
Featuring exclusive interviews with HMRC's second perm sec and Cop26's chief operating officer
MPs to forcibly publish report on benefits system after ‘repeated obstruction’ from DWP
17 Jan 2022 Operational Delivery
MPs to forcibly publish report on benefits system after ‘repeated obstruction’ from DWP
Work and pensions secretary Thérèse Coffey has repeatedly refused to publish the research
A Differentiated Future Partner Content
11 Jan 2022 Operational Delivery
A Differentiated Future
Five key themes have emerged from PA consulting's latest survey, pointing towards a very different Higher Education sector in years to come
Poor evaluation means government ‘not learning from failure’, NAO head warns
10 Jan 2022 Operational Delivery
Poor evaluation means government ‘not learning from failure’, NAO head warns
“Limited consequences” for failing to evaluate projects means too few public bodies are doing so, Gareth Davies says
Airport fit for Air Force One Partner Content
05 Jan 2022 Operational Delivery
Airport fit for Air Force One
It went off without a hitch, but the logistics of gathering world leaders in Cornwall for the G7 Summit in June 2021 didn't just happen on its own but with the expertise of Costain. Here's how we made Newquay Airport fit for the arrival of President Joe Biden
Artificial intelligence without digital discrimination Partner Content
04 Jan 2022 Operational Delivery
Artificial intelligence without digital discrimination
Machine learning has huge potential to address government challenges but it is accompanied by a unique set of risks. Civica explains the challenges involved in deploying this technology in the public sector, pointing to a less hazardous path
Ministers mistake cuts for ‘efficiency’, MPs warn
06 Dec 2021 Operational Delivery
Ministers mistake cuts for ‘efficiency’, MPs warn
Funding boost for departmental capability and capacity might be needed to save money long term, PAC says
Investigating the responsiveness of the civil service Partner Content
03 Dec 2021 Operational Delivery
Investigating the responsiveness of the civil service
The world has changed dramatically, and to face these emerging challenges the civil service must respond rapidly. PA Consulting investigates civil service responsiveness to seek out the best global practices
'The big thing is unleashing people’s adaptivity': how departments should plan the future of work
02 Dec 2021 Operational Delivery
'The big thing is unleashing people’s adaptivity': how departments should plan the future of work
As departments and agencies look beyond the pandemic to plan their future approaches to hybrid working, industry professionals, academics and unions share what they should be considering