'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
18 Mar Operational Delivery

'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens

CSW visits Swansea for a wide-ranging conversation with the Driver and Vehicle Licensing Agency boss
by Tevye Markson
Good financial management is key to delivery – NAO boss
10 Feb Operational Delivery
Good financial management is key to delivery – NAO boss
'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
28 Jan Operational Delivery
'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
Survey finds 98% of Ofsted inspectors are overworked
22 Jan Operational Delivery
Survey finds 98% of Ofsted inspectors are overworked
Any complaints? How government can use public feedback to improve services
24 Sep 2021 Operational Delivery
Any complaints? How government can use public feedback to improve services
Public complaints are a vital part of government accountability, and offer valuable insights for improving services. But reform is needed to make the most of them, says former senior civil servant William Goodhind
Human error saw DWP underpay more than £1bn in pensions, NAO reveals
22 Sep 2021 Operational Delivery
Human error saw DWP underpay more than £1bn in pensions, NAO reveals
"Outdated and unautomated" systems led to errors, review finds
Making the leap to incentivised supply chain performance in defence Sponsored
14 Sep 2021 Operational Delivery
Making the leap to incentivised supply chain performance in defence
Defence organisations struggling with supply chain performance should look to outcome based, incentivised strategies, say PA Consulting
Are you ready for the future of work? Sponsored
06 Sep 2021 Operational Delivery
Are you ready for the future of work?
PA Consulting outline some of the workforce trends that have the potential to enact massive repercussions on the jobs we do, how we’re employed and the skills we develop
Setting up projects for success: Insights into project initiation in defence Sponsored
23 Aug 2021 Operational Delivery
Setting up projects for success: Insights into project initiation in defence
PA expand on lessons learned from collaborating with the MOD and the IPA to embed learning across government, including through the production and launch of the new Project Initiation: Lessons Learned Report
DWP project to ‘address concerns’ over ageing tech in data warehouse
10 Aug 2021 Operational Delivery
DWP project to ‘address concerns’ over ageing tech in data warehouse
Department working to update hardware and software
Essex County Council: Unlocking opportunities to provide better support to vulnerable people through care technology Sponsored
09 Aug 2021 Operational Delivery
Essex County Council: Unlocking opportunities to provide better support to vulnerable people through care technology
Innovative technology helps vulnerable people live safely in their own homes. This case study details the work PA undertook to support the Council in transforming the lives of 2,800 vulnerable people.
Cop-ing strategies: Has the government backed up its net-zero ambitions with action?
09 Aug 2021 Operational Delivery
Cop-ing strategies: Has the government backed up its net-zero ambitions with action?
The UK government has some world-leading pledges on carbon reduction ahead of Cop26. But have the policies to meet them followed?
More than three-quarters of people completed census online
27 Jul 2021 Operational Delivery
More than three-quarters of people completed census online
National statistician reveals ONS exceeded target for first digital exercise
End short-term focus to unlock Spending Review efficiencies, Treasury told
14 Jul 2021 Operational Delivery
End short-term focus to unlock Spending Review efficiencies, Treasury told
NAO highlights areas where efficiencies have fallen short, including shared services, automation and outsourcing
Adaptive Festival 2021 Sponsored
28 May 2021 Operational Delivery
Adaptive Festival 2021
You are invited to PA Consulting's Adaptive Festival, taking place 8-10 June 2021
The IR is a mandate for adaptive working: here’s how to achieve it Sponsored
27 May 2021 Operational Delivery
The IR is a mandate for adaptive working: here’s how to achieve it
The Integrated Review marks a realisation that an adaptive approach is central to achieving the UK’s new national security and international policy ambitions, writes PA Consulting