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    Operational Delivery

    Keep up-to-date with the latest Operational Delivery news from Civil Service World
    Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition
    08 Jul Operational Delivery

    Cat Little: Capita has ‘underestimated’ complexity of MyCSP transition

    Cabinet Office perm sec says the firm has so far missed seven of eight milestones in its transition to taking over the Civil Service Pension Scheme administration
    by Tevye Markson
    New chief exec named for Companies House
    25 Jul Operational Delivery
    New chief exec named for Companies House
    Home Office to set up cross-government team to monitor delivery of target to halve VAWG
    21 Jul Operational Delivery
    Home Office to set up cross-government team to monitor delivery of target to halve VAWG
    'Test-and-learn' squads to be sent to 10 areas across England
    16 Jul Operational Delivery
    'Test-and-learn' squads to be sent to 10 areas across England
    What does a second permanent secretary do and why are there so many of them?
    18 Jul 2023 Operational Delivery
    What does a second permanent secretary do and why are there so many of them?
    More and more departments are appointing second permanent secretaries. Beckie Smith speaks to civil service leaders and outside experts to find out more
    Too many cooks in the kitchen? Here’s a recipe for cross-government success
    12 Jul 2023 Operational Delivery
    Too many cooks in the kitchen? Here’s a recipe for cross-government success
    Complex challenges increasingly require officials to work across departmental boundaries, but it's not always easy to deliver on these shared projects. Sian Jones offers advice from the latest National Audit Office guide which aims to help civil servants get better together
    'It’s a precious thing to doubt your certainty': CSW chews the cud with Food Standards Agency chief executive Emily Miles
    06 Jul 2023 Operational Delivery
    'It’s a precious thing to doubt your certainty': CSW chews the cud with Food Standards Agency chief executive Emily Miles
    Jess Bowie meets FSA chief executive Emily Miles to discuss the safety of what we eat, idealism versus pragmatism, and why a bit of self-doubt is crucial to good leadership
    Covid Inquiry: DHSC did not plan for pandemic quarantine measures despite 'system overload' warning
    27 Jun 2023 Operational Delivery
    Covid Inquiry: DHSC did not plan for pandemic quarantine measures despite 'system overload' warning
    DHSC board warned in 2016 of need for quarantine and contact-tracing preparations, inquiry hears
    Home Office ‘disbands’ Windrush reform unit
    20 Jun 2023 Operational Delivery
    Home Office ‘disbands’ Windrush reform unit
    Civil servants concerned commitments to reform department are being “watered down”
    MPs ask HMRC for answers over summer helpline closure
    16 Jun 2023 Operational Delivery
    MPs ask HMRC for answers over summer helpline closure
    Treasury Committee questions impact of self-assessment phone line changes on citizens and lack of notice

    Departments ‘not taking siloed approach’ to net zero, perm sec insists
    16 Jun 2023 Operational Delivery
    Departments ‘not taking siloed approach’ to net zero, perm sec insists
    However DESNZ boss Jeremy Pocklington tells MPs seven key sectors targeted for innovation would benefit from “a clearer lead”
    Hunt announces ‘most ambitious public sector productivity review ever’
    13 Jun 2023 Operational Delivery
    Hunt announces ‘most ambitious public sector productivity review ever’
    Treasury will be an "enabler of reform" as ministers follow path to growth trodden by Thatcher, chancellor says
    EXCL: Efficiency review finds higher savings target ‘not realistic’ as inflation bites
    06 Jun 2023 Operational Delivery
    EXCL: Efficiency review finds higher savings target ‘not realistic’ as inflation bites
    Alex Chisholm says he is “confident” departments will meet 5% target, despite inflation pressures and demands from new government
    'The border must continually evolve': How Border Force is tackling new threats
    01 Jun 2023 Operational Delivery
    'The border must continually evolve': How Border Force is tackling new threats
    Border Force DG Phil Douglas shares some of the service's recent achievements and challenges
    DfT swerves call for DVLA strategic review
    01 Jun 2023 Operational Delivery
    DfT swerves call for DVLA strategic review
    Department refuses to commit to scope and timescale proposed by Public Accounts Committee
    ‘Dysfunctional’ FCDO systems left aid watchdog unable to recruit staff and pay contractors
    25 May 2023 Operational Delivery
    ‘Dysfunctional’ FCDO systems left aid watchdog unable to recruit staff and pay contractors
    ICAI details recruitment and spending challenges following FCO-DfID merger
    'Relentless' policy shifts have hit civil servants' faith in leadership, Chisholm says
    19 May 2023 Operational Delivery
    'Relentless' policy shifts have hit civil servants' faith in leadership, Chisholm says
    Officials have been "discombobulated" by non-stop change in policy and ministers, COO says
    ‘Complete overhaul of Defra IT needed to ensure safe food and water,' MPs warn
    16 May 2023 Operational Delivery
    ‘Complete overhaul of Defra IT needed to ensure safe food and water,' MPs warn
    Creaking tech infrastructure "at constant risk of failure or cyberattack", PAC finds
    MPs doubt Cabinet Office’s ability to fix security-vetting failings
    15 May 2023 Operational Delivery
    MPs doubt Cabinet Office’s ability to fix security-vetting failings
    Public Accounts Committee accuses department of “blocking” UKSV reform and ignoring risks
    Whitehall ‘not moving fast enough’ on product-safety reform
    12 May 2023 Operational Delivery
    Whitehall ‘not moving fast enough’ on product-safety reform
    Public Accounts Committee chair voices concerns about pace of progress with 2021 review
    MPs voice fears about Cabinet Office’s latest shared-services drive
    05 May 2023 Operational Delivery
    MPs voice fears about Cabinet Office’s latest shared-services drive
    Report flags lack of business case, absence contingency plans for funding shortfalls and inconsistent “benefits” calculations
    Anger as NI civil servants are left to find 10% budget cuts
    03 May 2023 Operational Delivery
    Anger as NI civil servants are left to find 10% budget cuts
    Government ignores call for ministerial directions in absence of power-sharing executive
    'Negligent' employers not being inspected due to HSE funding cuts, union warns
    28 Apr 2023 Operational Delivery
    'Negligent' employers not being inspected due to HSE funding cuts, union warns
    Inspection cancellations soar amid "staffing and skills crisis" after 43% real-terms funding cuts
    Civil Service Commission seeks more independence from Cabinet Office
    18 Apr 2023 Operational Delivery
    Civil Service Commission seeks more independence from Cabinet Office
    Gisela Stuart says the regulator has at times been "treated like a business unit of the Cabinet Office"
    Government has implemented just four of 57 ethics recommendations, says charity
    11 Apr 2023 Operational Delivery
    Government has implemented just four of 57 ethics recommendations, says charity
    Spotlight on Corruption says it hopes the post-Greensill audit will be a "wake-up call" to the government
    Passport delays: staff were 'fighting a losing battle against poor planning'
    06 Apr 2023 Operational Delivery
    Passport delays: staff were 'fighting a losing battle against poor planning'
    Passport Office "let down" hundreds of thousands of customers despite planning for applications surge, PAC says


    MPs criticise public service ombudsman for ‘lack of ambition’
    03 Apr 2023 Operational Delivery
    MPs criticise public service ombudsman for ‘lack of ambition’
    Report says PHSO strategy for cutting complaints backlog is not a long-term solution
    Read the spring 2023 issue of Civil Service World
    21 Mar 2023 Operational Delivery
    Read the spring 2023 issue of Civil Service World
    Read exclusive interviews with Home Office perm sec Matthew Rycroft and first civil service commissioner Gisela Stuart – plus deep dives on the trade profession and chief scientific adviser Patrick Vallance's legacy
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