'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens
18 Mar Operational Delivery

'We must never forget that every customer interaction counts': DVLA chief Tim Moss on joining-up services and delivering for citizens

CSW visits Swansea for a wide-ranging conversation with the Driver and Vehicle Licensing Agency boss
by Tevye Markson
MoJ announces funding for 1,300 extra probation officers
20 Mar Operational Delivery
MoJ announces funding for 1,300 extra probation officers
Good financial management is key to delivery – NAO boss
10 Feb Operational Delivery
Good financial management is key to delivery – NAO boss
'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
28 Jan Operational Delivery
'We are deeply sorry': Capita and Cabinet Office bosses outline plan to tackle pension scheme crisis
DWP pledges to improve disabled people's experience of benefits system
15 Mar 2023 Operational Delivery
DWP pledges to improve disabled people's experience of benefits system
White paper promises to boost "trust and transparency" as Jeremy Hunt announces “biggest change to our welfare system in a decade"
Universal Credit sanctions tightened again as DWP told to publish research on their effectiveness
15 Mar 2023 Operational Delivery
Universal Credit sanctions tightened again as DWP told to publish research on their effectiveness
ICO tells DWP to publish evaluation as chancellor says sanctions will be applied "more rigorously"
HS2 pause will just ramp up costs, warns Infrastructure Commission chair
13 Mar 2023 Operational Delivery
HS2 pause will just ramp up costs, warns Infrastructure Commission chair
John Armitt’s comments come as Department for Transport announces delivery of section of high-speed line will be pushed back by two years
Stalemate as DfE refuses to negotiate with teachers' unions unless strikes called off
09 Mar 2023 Operational Delivery
Stalemate as DfE refuses to negotiate with teachers' unions unless strikes called off
But perm sec Susan Acland-Hood said the department is willing to renegotiate this year's pay offer
HMRC 'regularly has to persuade people not to retire'... and six other things we learnt at PublicTechnology Live
06 Mar 2023 Operational Delivery
HMRC 'regularly has to persuade people not to retire'... and six other things we learnt at PublicTechnology Live
Tech roadblocks for driving theory tests, how government online services can improve and more
Hancock denies ignoring Whitty's advice on Covid tests for care homes
01 Mar 2023 Operational Delivery
Hancock denies ignoring Whitty's advice on Covid tests for care homes
Leaked WhatsApp message said Hancock did not believe testing commitment "adds anything"
Commission aims to fix ‘hopelessly ill-equipped‘ centre of government
01 Mar 2023 Operational Delivery
Commission aims to fix ‘hopelessly ill-equipped‘ centre of government
Former cabinet secretary Gus O’Donnell and historian Peter Hennessy back yearlong IfG project
Asylum backlog hits record high as Home Office launches 'streamlined' applications
24 Feb 2023 Operational Delivery
Asylum backlog hits record high as Home Office launches 'streamlined' applications
More than 160,000 people waiting on asylum decisions – quadruple the number at the end of 2019
DIT seeks £145k chief operating officer despite looming demise
24 Feb 2023 Operational Delivery
DIT seeks £145k chief operating officer despite looming demise
Applicants are warned the role will be located in Department for Business and Trade after machinery of government changes
HMCTS has ‘limited understanding’ of savings £1.3bn reforms are delivering
23 Feb 2023 Operational Delivery
HMCTS has ‘limited understanding’ of savings £1.3bn reforms are delivering
Costs have risen and projected savings have decreased amid Common Platform woes, NAO says
DVSA and Ofsted staff to strike
21 Feb 2023 Operational Delivery
DVSA and Ofsted staff to strike
PCS union tells government to put forward "concrete proposals" to resolve pay and conditions dispute
NHS 'volunteer army' could be used to ease pressure on social-care services amid staffing crisis
20 Feb 2023 Operational Delivery
NHS 'volunteer army' could be used to ease pressure on social-care services amid staffing crisis
Volunteers could help "reduce pressure on services and enable better outcomes" in adult social care